2035755/1
Service Bulletin Details
Public Details for: 2035755/1
Summary to be provided on a future date.
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Models from 2010
| 2010 AUDI A8 |
Models from 2009
| 2009 AUDI A8 |
Models from 2008
| 2008 AUDI A8 |
Models from 2007
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Technical Service Bulletin 91 MMI display mount will not open or close and/or makes noise 91 13 15 2035755/1 November 11, 2013. Model(s) Year VIN Range Vehicle-Specific Equipment A8 2003 - 2010 All MMI display Condition Customer may report one of the following conditions: • A loud noise is heard from the MMI screen while it is opening or closing. • The MMI screen will not open or close at all. Technical Background • A supplier error affecting certain MMI display mounts can cause the internal gear of the mount to get stuck after a few cycles (Figure 1). • MMI display mounts produced between October 2012 and September 2013 with part number 4E0857273F are affected. Figure 1. Damage to the internal gear after it has gotten stuck. Production Solution This vehicle is out of production. This issue only affected spare parts. © 2013 Audi of America, Inc. Page 1 of 3 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Service 1. Verify the customer complaint. Operate the open/close functions of the MMI display, and ensure that outside influence is not the cause. 2. Remove the MMI display mount. Refer to Elsa >> Repair Manual >> Electrical System >> Communication >> 91 Communication >> Removal and Installation >> Communication System >> Display. 3. Locate the production date, “F-Datum”, on the MMI display mount (Figure 2). The date is listed in DD.MM.YY format. Figure 2. Location of the production date. 4. • If the production date is between October 2012 and September 2013: • Replace the display mount. Verify that the production date of the replacement part is October 1, 2013 or later. If the production date of the replacement part is not October 1, 2013 or later, order another part. • If replacing under Parts Warranty, record the production date of the replaced display mount on the repair order. • Reassemble the vehicle and test the operation of the MMI display. • If the production date is October 1, 2013 or later: • Continue with diagnosis of the issue. This TSB does not apply. © 2013 Audi of America, Inc. Page 2 of 3 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Warranty Claim Type: Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9194 Damage Code: 0010 Labor Operations: Multimedia display unit mounting remove + reinstall 9194 1910 130 TU Diagnostic Time: GFF No allowance 0 TU Technical diagnosis at dealer’s discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details) Claim Comment: As per TSB #2035755/1 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Part Number Part Description Quantity 4E0857273F MMI Mounting 1 Additional Information All parts and service references provided in this TSB (2035755) are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information. © 2013 Audi of America, Inc. Page 3 of 3 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.