24YT

IMPORTANT INFORMATION
Please inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities,
including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that
fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
If you have questions regarding this or any other campaign, please contact Warranty.
Emissions Service Action
Code: 24Y7
Subject:
2011-2012 Routan with 3.6L engine
PCM Software Update
Problem Description
Some customers with Routan vehicles built through
January 31, 2012 may complain of harsh 1-3 upshifts
when operating the vehicle in the economy (ECO) mode.
Additionally, Routan vehicles built from January 31,
2012 through September 25, 2012 may have an error in
the torque management software that causes some
shifts to skip torque management and apply more
pressure to the clutch than intended. These issues can
cause stored fault codes within the powertrain control
module (PCM). If this happens, your vehicle may not
pass an IM (emissions) inspection.
Corrective Action
Update software in powertrain control module (PCM).
VIN Ranges & Production Dates
NOTE:
•
•
•
•
ElsaWeb is the only valid campaign inquiry/verification source.
Check ElsaWeb on the day the campaign work will be performed to
verify vehicle eligibility for the repair in order to receive claim
payment consideration. Campaign status must show “open”.
If this repair appears to have already been performed on the
vehicle but the code still shows open in ElsaWeb, contact Warranty
before proceeding further. Another dealer may have recently
performed this repair but not yet entered a claim for it in the
system.
ElsaWeb may also show additional open action(s); if so, inform
your customer - this work can be done while the vehicle is in for
this campaign.
Contact Warranty if you have any questions.
2011 – 2012 Routan
U.S.A.
2V4R___G_BR621789 - 2C4R___G_CR425164
Production date: December 08, 2010 – August 03, 2012
Canada
May 01, 2013
Allocation Report of Affected Vehicles
Electronic allocation lists will be posted under My
Dealership Reports on the VW Hub on or about May 01,
2013. A list will not be posted for dealers who have no
affected vehicles.
Owner Notification Mailing
On or about May 01, 2013 the customer mailing will take
place. A sample copy of the owner letter is enclosed.
Requirements for Emissions Campaigns Having
Customer Notification (CALIFORNIA ONLY)
The California Air Resources Board and the Department
of Motor Vehicles (DMV) require emissions-related
campaigns to be completed prior to vehicle registration
renewal. When campaign work is done you must
provide the owner with a signed “Vehicle Emission
Recall – Proof of Correction” certificate (RC
EMISCAVWAU). Certificates can be ordered at no cost
online via the Compliance Label Ordering portal at
www.vwhub.com.
Campaign Completion Labeling Guidelines
Vehicles repaired under this action must be identified with
a campaign completion label (part number CAMP 010
000). Labels can be ordered at no cost online via the
Compliance Label Ordering portal at www.vwhub.com.
Claim Entry Procedure
Immediately upon completion of the repair work, enter the
Applicable Criteria ID and Repair Operation from the
following chart. The Applicable Criteria ID is shown in
ElsaWeb. Claims will only be paid for vehicles that show
this campaign open in ElsaWeb on the day of the repair.
To help ensure prompt and proper payment, attach the
screen print to the repair order.
2V4R___G_BR621665 - 2C4R___G_CR393358
Production date: December 16, 2010 – July 02, 2012
NOTE: The VIN range is a general range of vehicles that may be
included in the Campaign. Not every vehicle within the VIN range may
be included since it may depend on the production date, transmission
or engine build date. Always verify ElsaWeb for campaign eligibility on
a vehicle.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013
24Y7/W7 Page 1 of 18
Saga Claim Entry Procedure
Check ElsaWeb to determine if this campaign is open.
Service No.:
Damage Code:
HST Number:
24Y7
0099
CRM2033248 (Required for Routan)
Parts Manufacturer
Removed part: Use vendor code USM
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria 01
Check software level; updated software level present, no action required
Repair operation:
0183 00 99
40 T.U.
OR
Check software level; perform PCM software update
Repair operation:
2470 25 99
40 T.U.
There is NO reimbursement for Vehicle Wash or Loaner
If customer refused repairs
Fax the Repair Order to the warranty team at (248) 754-6501 (U.S) and (905) 428-4811 (CAN). Provide
the VIN, applicable Service Number, Customer information, Dealer number and date.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013
24Y7/W7 Page 2 of 18
Customer Letter Example (United States – 49 states)




Vehicle Identification Number (VIN): 
Subject:
Emissions Service Action 24Y7/W7 – PCM Software Update
2011-2012 Model Year Volkswagen Routan with 3.6L Engine
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to our environment, and in cooperation with the United States
Environmental Protection Agency and the California Air Resources Board, we are informing you of our decision
to conduct an emissions service action on some 2011-2012 model year Volkswagen Routan vehicles. Our
records show that you are the owner of a vehicle affected by this action.
What is the issue?
Some customers with Routan vehicles built through January 31, 2012 may
complain of harsh 1-3 upshifts when operating the vehicle in the economy
(ECO) mode. Additionally, Routan vehicles built from January 31, 2012
through September 25, 2012 may have an error in the torque management
software that causes some shifts to skip torque management and apply
more pressure to the clutch than intended. These issues can cause stored
fault codes within the powertrain control module (PCM). If this happens,
your vehicle may not pass an IM (emissions) inspection.
What will we do?
Your authorized Volkswagen dealer will update the software in the
powertrain control module (PCM). This work will take less than one hour to
complete and will be performed for you free of charge.
IMPORTANT!
Please note that if the PCM in your vehicle has been “chipped,”
“tuned,” or otherwise modified from original factory specifications
with aftermarket components and/or software, work needed to repair,
replace, or return the PCM to original factory specifications is NOT
covered under this action.
What should you do?
In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this software update.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this
action, please forward this letter immediately via first-class mail to the
lessee within ten (10) days of receipt. If you have changed your address or
sold the vehicle, please fill out the enclosed prepaid Owner Reply card and
mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in
this letter, the enclosed form explains how to request reimbursement. We
would be pleased to review your reimbursement request.
Can we assist you
further?
If you have any questions regarding this repair, please contact us at:
Volkswagen of America, Inc.,
Attn: Customer CARE (24Y7/W7)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-893-5298
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure
your vehicle continues to meet and exceed your expectations. Thank you for driving a Volkswagen!
Sincerely,
Volkswagen Service & Quality
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013
24Y7/W7 Page 3 of 18
Customer Letter Example (United States – California)




Vehicle Identification Number (VIN): 
Subject: Emissions Service Action 24Y7/W7 – PCM Software Update
2011-2012 Model Year Volkswagen Routan with 3.6L Engine
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to our environment, and in cooperation with the United States Environmental
Protection Agency and the California Air Resources Board, we are informing you of our decision to conduct an emissions
service action on some 2011-2012 model year Volkswagen Routan vehicles. Our records show that you are the owner of a
vehicle affected by this action.
What is the issue?
Some customers with Routan vehicles built through January 31, 2012 may complain
of harsh 1-3 upshifts when operating the vehicle in the economy (ECO) mode.
Additionally, Routan vehicles built from January 31, 2012 through September 25,
2012 may have an error in the torque management software that causes some shifts
to skip torque management and apply more pressure to the clutch than intended.
These issues can cause stored fault codes within the powertrain control module
(PCM). If this happens, your vehicle may not pass an IM (emissions) inspection.
What will we do?
Your authorized Volkswagen dealer will update the software in the powertrain control
module (PCM). This work will take less than one hour to complete and will be
performed for you free of charge.
IMPORTANT!
Please note that if the PCM in your vehicle has been “chipped,” “tuned,” or
otherwise modified from original factory specifications with aftermarket
components and/or software, work needed to repair, replace, or return the
PCM to original factory specifications is NOT covered under this action.
What should you do?
In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this software update.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action,
please forward this letter immediately via first-class mail to the lessee within ten (10)
days of receipt. If you have changed your address or sold the vehicle, please fill out
the enclosed prepaid Owner Reply card and mail it to us so we can update our
records.
Important information for California regulations require that this campaign be completed prior to the time you
California Vehicle Owners renew your vehicle registration. Therefore, please make sure that this campaign is
completed prior to the renewal of your vehicle registration, and that you furnish
– California Regulations
proof of completion to the Department of Motor Vehicles (DMV) in the form of a copy
of the dealer’s repair order, including a signed “Proof of Correction” certificate. You
obtain this from your dealer after the campaign has been completed. Please retain
the signed “Proof of Correction Certificate” with your vehicle records. DO NOT MAIL
THIS FORM to the DMV, unless requested.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.
Can we assist you
further?
If you have any questions regarding this repair, please contact us at:
Volkswagen of America, Inc.,
Attn: Customer CARE (24Y7/W7)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-893-5298
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations. Thank you for driving a Volkswagen!
Sincerely,
Volkswagen Service & Quality
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013
24Y7/W7 Page 4 of 18
Customer Letter Example (CANADA)




Vehicle Identification Number (VIN): 
Subject:
Emissions Service Action 24Y7/W7 – PCM Software Update
2011-2012 Model Year Volkswagen Routan with 3.6L Engine
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to our environment, and in cooperation with Environment Canada,
we are informing you of our decision to conduct an emissions service action on some 2011-2012 model year
Volkswagen Routan vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
Some customers with Routan vehicles built through January 31, 2012 may
complain of harsh 1-3 upshifts when operating the vehicle in the economy
(ECO) mode. Additionally, Routan vehicles built from January 31, 2012
through September 25, 2012 may have an error in the torque management
software that causes some shifts to skip torque management and apply
more pressure to the clutch than intended. These issues can cause stored
fault codes within the powertrain control module (PCM). If this happens,
your vehicle may not pass an IM (emissions) inspection.
What will we do?
Your authorized Volkswagen dealer will update the software in the
powertrain control module (PCM). This work will take less than one hour to
complete and will be performed for you free of charge.
IMPORTANT!
Please note that if the PCM in your vehicle has been “chipped,”
“tuned,” or otherwise modified from original factory specifications
with aftermarket components and/or software, work needed to repair,
replace, or return the PCM to original factory specifications is NOT
covered under this action.
What should you do?
In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this software update.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this
action, please forward this letter immediately via first-class mail to the
lessee within ten (10) days of receipt. If you have changed your address or
sold the vehicle, please fill out the enclosed prepaid Owner Reply card and
mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in
this letter, the enclosed form explains how to request reimbursement. We
would be pleased to review your reimbursement request.
Can we assist you
further?
If you have any questions regarding this repair, please contact us at:
Volkswagen Canada
Attn: Customer Relations (24Y7/W7)
PO Box 842, Stn. A
Windsor, ON N9A 6P2
1-800-822-8987
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure
your vehicle continues to meet and exceed your expectations. Thank you for driving a Volkswagen!
Sincerely,
Volkswagen Service & Quality
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013
24Y7/W7 Page 5 of 18
Campaign Work Procedure
24Y7 Emissions Service Action
If there are questions regarding the work procedure:
• U.S. dealers, contact Warranty
• Canadian dealers, open an VTA ticket using concern group “Compliance_Recall Assistance (C)”
Required Tools:
•
StarMOBILE Diagnostic Tool
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013
24Y7/W7 Page 6 of 18
Work Procedure
Tip: If Campaign Completion label is
present, no further work is required
Section A – Check for Previous Repair
•
Enter the VIN in ElsaWeb and proceed to
the “Campaign/Action” screen
Tip: On the date of repair, print this
screen and keep a copy with the
repair order
⇐ Ensure that the Status is “Open”

⇐ Note the Applicable Criteria ID
 for use in determining the
correct work to be done and
corresponding parts associated
Tip: Make sure StarMOBILE diagnostic
device has a minimum software level of
10.04
•
Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013
24Y7/W7 Page 7 of 18
Section B – Downloading software
update to the StarMOBILE Desktop
Client
•
Open the hood.
•
Attach a battery charger to the vehicle.
•
Switch the StarMOBILE device on and
attach it to the vehicle’s data-link
connector.
Note: DO NOT place the StarMOBILE
device on the wiper cowl or the
windshield. It is normal for the
windshield wipers to cycle during this
software update. Contact between
the windshield wipers and the
StarMOBILE device can damage the
tool or the vehicle.
•
Switch the ignition on.
•
Start “StarMOBILE Desktop Client” and
connect to the StarMOBILE device.
⇐ From the Desktop Client’s Home screen,
Select “ECU View” .
⇐ Select “PCM” .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013
24Y7/W7 Page 8 of 18
⇐ Select “More Options” .
⇐ Select “ECU Flash” .
⇐ Record the current PCM part number
 and the vehicle’s build date
(found on the driver front door label).
⇐ If no part number is listed under “New
P/N” on the “Flash PCM” screen, select
“Browse For New File” .
⇐ If the part number listed  is
68070462AH or 68185471AC the update
has already been performed. Proceed to
section D.
•
If a part number is listed under “New P/N”
on this screen, proceed to section C.
•
If no part number is listed under “New
P/N”, proceed to the next step.
Tip: The PCM part number itself will
change when the software level is
updated.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013
24Y7/W7 Page 9 of 18
⇐ If this screen is displayed, Select
“Download from DealerCONNECT”.
⇐ Select “Next” .
•
Enter User ID and Password.
⇐ Select “Finish” .
⇐ Search results are displayed.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013
24Y7/W7 Page 10 of 18
⇐ Select the appropriate software update.
Tip: The line will be highlighted in blue
when selected.
Caution: On most vehicles only one
software update will be
available. If there are two
updates available, as shown on
this screen (left), ONLY the
68070462AH software should
be selected and installed.
Installing the wrong software
update into the PCM will
change the driving
characteristics of the vehicle
and can result in a customer
complaint. Once the software in
a PCM is updated it cannot be
reversed. PCM replacements
will not be covered under this
action.
⇐ Select “Download to Client” .
•
“Download File” screen will display briefly.
⇐ When “Download Complete” message is
displayed, select “Close” .
⇐ The red “X” in the “Local” column will
change to a green check ,
showing the file has been saved to the
StarMobile Desktop Client.
⇐ Select the back arrow .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013
24Y7/W7 Page 11 of 18
Section C – Flashing PCM software
⇐ From the “Flash PCM” screen, click on the
flash file to select it, then select “Update
Controller” .
Note: If the flash process is interrupted or
aborted, the flash should be
restarted.
•
If this message is displayed, select “OK”.
⇐ Cycle the ignition off, then back on
following the on-screen prompts.
⇐ When “Flash process successful” is
displayed select “Ok” .
•
Flash process is complete.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013
24Y7/W7 Page 12 of 18
•
The StarMOBILE Desktop Client will
automatically return to this screen (left).
⇐ Verify the PCM part number at the top of
the “Flash PCM” screen has updated to
the new part number .
⇐ Select the “Home” button .
⇐ Select “ECU View”.
•
Select “PCM”.
•
Select “Miscellaneous Functions”.
⇐ Select “Clear Variable Line Pressure
(VLP) Counters”  and press the
“Start” button.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013
24Y7/W7 Page 13 of 18
•
Select “Next”.
Note: It will be necessary to follow this test
plan for each option listed.
•
Select “Next”.
•
Follow the screen prompts to “Clear VLP
2-3 Shift Count In Open Loop”.
•
Repeat the procedure to “Clear VLP Open
Loop Output Tooth Count”.
•
Select “Finish”.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013
24Y7/W7 Page 14 of 18
•
Start the engine.
⇐ Select “Quicklearn (62TE)”  and
press the “Start” button.
•
Follow the screen prompts to complete the
Quicklearn procedure.
Note: The Quicklearn procedure must be
performed while sitting in the
vehicle.
•
Quicklearn confirmation message is
displayed.
⇐ Select “Close”.
•
Turn the engine off.
•
Switch the ignition to the “ON” position.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013
24Y7/W7 Page 15 of 18
Note: The test plan may not properly
display the confirmation message.
•
If this screen is displayed (left) for more
than 60 seconds with no change,
Quicklearn procedure is complete.
•
Select “Close”.
⇐ Select “Home” button .
•
Select “System View”.
⇐ Select “All DTCs” .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013
24Y7/W7 Page 16 of 18
⇐ Select “Clear All Stored DTCs” .
•
Select “Yes”.
•
Verify “All DTCs” screen shows no active
DTC’s.
•
Disconnect the StarMOBILE device from
the vehicle.
•
Disconnect the battery charger.
•
Close the hood.
Proceed to Section D
Section D – Campaign Completion Label and
Parts Return/Disposal
Install Campaign Completion Label
•
Campaign Completion
Open the hood.
⇐ Fill out and affix Campaign Completion label,
SAGA CODE:
part number CAMP 010 000, next to the
vehicle emission control information label
DLR #:
REPAIR DATE:
CAMP 010 000
Tip: Ensure Campaign Completion label
does not cover any existing label(s)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013
24Y7/W7 Page 17 of 18
•
Close the hood.
Parts Return/Disposal
Properly destroy and dispose of removed parts in
accordance with all state/local requirements once
the parts are listed on the Parts Destruction and
Core Disposition report, unless otherwise indicated
and/or requested for return.
California Only – Continue to section E
Section E – CALIFORNIA ONLY Requirements
for Emissions Campaigns Having
Customer Notification
The California Air Resources Board and the
Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed
prior to vehicle registration renewal. When
campaign work is done you must provide the
owner with a signed “Vehicle Emission Recall
– Proof of Correction” certificate (RC
EMIS_CAL VW). Certificates can be ordered at
no cost can be ordered at no cost online via the
Compliance Label Ordering portal at
www.vwhub.com.
Tip: Ensure owners are aware of the
importance of retaining the completed
certificate for their records. It should be
mailed to the California DMV only upon
request.
ALL WORK IS COMPLETE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013
24Y7/W7 Page 18 of 18
OWNER INFORMATION ABOUT CONTROL MODULE TUNING*
ACKNOWLEDGEMENT AND AUTHORIZATION FOR
REPROGRAMMING (REFLASHING) OF CONTROL MODULE(S)
*) “TUNING” is described as the addition of or modification of any component which causes a
Volkswagen vehicle to perform outside the normal parameters and specifications approved by
Volkswagen Group of America / Volkswagen Group Canada.
Date:
Dealer Number:
Vehicle Identification Number:
Repair Order Number:
Dealer stamp
I
, owner or driver of the above identified Volkswagen, confirm:
- “Tuning” as described above (especially power increasing modifications) has NOT been
performed on my vehicle.
- “Tuning” as described above has been performed on my vehicle and the following components
were modified or installed:
TUNING was performed by (Please provide Company name and telephone number, if you wish us
to contact them):
I understand that if my Control Module is determined to have been tuned, any damage caused by
the tuning of the Control Module (including adverse emissions consequences) will not be covered
by VWGoA / VGC warranties.
I am permitting an authorized Volkswagen Dealer to reflash (update) my Control Module, and by
doing so, I understand that this process will automatically overwrite (destroy) and permanently
delete any tuning program that was previously installed on the Control Module of my Volkswagen
vehicle.
By signing below, I fully acknowledge and understand that the tuning program will not be restored
and VWGoA / VGC, will not be liable in any way for the loss of tuning data.
Signature of Customer
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