37J2

VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:
December 2, 2014
To:
Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator
Subject: Upcoming UPDATE 37J2 – AQ250 TCM Software Update (FED_EMS)
2015 MY Passat, Jetta, Beetle, Beetle Convertible and Golf
IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
Upcoming UPDATE 37J2
Dear Volkswagen Dealer Principal, Service Manager, and Parts Manager:
This is to inform you of an upcoming UPDATE that will be visible in Elsa and ServiceNet on or about
December 3, 2014.
Please refer to the Elsa campaign/action screen for confirmation of whether the UPDATE applies to
each specific vehicle, and look to Elsa and ServiceNet for additional information and complete repair
instructions.
Consistent with general Volkswagen corporate policy governing UPDATEs, Volkswagen is not notifying
consumers. (UPDATEs differ from recalls and service actions; consumers are notified in writing of
recalls and service actions.) Each vehicle should be completed when it is in to the dealer for
maintenance or any other service visit. Dealer stock vehicles cannot, however, be delivered to
consumers until the UPDATE is completed.
To identify any vehicles in your inventory that are affected by this UPDATE, please run the “New and
CPO Inventory Open Campaign/Action Listing” report from the VIM system.
Please ensure that every affected vehicle gets the update before delivery to consumers. Your effort is
integral in reaching the highest quality expectations of Volkswagen customers.
If you have any questions or require additional assistance, please contact Warranty.
Volkswagen Customer Protection
Attachment: UPDATE Data Sheet (1)
37J2/D9
UPDATE DATA SHEET
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
ELSA & VIM VISIBILITY DATE
TOPIC
PROBLEM DESCRIPTION
CORRECTIVE ACTION
VEHICLE WARRANTY PARAMETER
VEHICLE COUNT
37J2
United States and Canada
Certain 2015 MY Passat, Jetta, Beetle, Beetle Convertible and Golf
On or about December 3, 2014
AQ250 TCM Software
It is possible that some customers may experience harsh shifting
concerns and/or perceived hesitation concerns under certain driving
conditions related to TCM software calibration.
Install new TCM software via SVM code 3B8B.
FED_EMS
TOTAL AFFECTED
USA: 45,653
Canada: 6,778
DEALER
INVENTORY
USA: 17,702
Canada: 2,312
CPO INVENTORY
APPROXIMATE REPAIR TIME
SPECIAL TOOLS NEEDED?
None
Up to 40 TU
SEE UPDATE TECHNICAL BULLETIN
PARTS REQUIRED
None
INITIAL PARTS ALLOCATION DATE
None
ADDITIONAL INFORMATION
Please ensure that this UPDATE is performed on every applicable
vehicle before delivery to consumers. Your effort is integral in reaching
the highest quality expectations of Volkswagen customers.
Please reinforce the correct repair description of this action with all
dealership personnel – this action is a vehicle UPDATE, not a recall.
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions.