23N7
Service Bulletin Details
Public Details for: 23N7
Summary to be provided on a future date.
- 2015 -
Models from 2015
2015 VOLKSWAGEN BEETLE |
2015 VOLKSWAGEN GOLF |
2015 VOLKSWAGEN JETTA |
2015 VOLKSWAGEN PASSAT |
VOLKSWAGEN DEALERSHIP COMMUNICATION Date: September 30, 2014 To: Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator Subject: Upcoming UPDATE 23N7 – TDI Battery Management Software Update 2015 MY TDI Passat, Golf, Jetta, Beetle, Beetle Convertible IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION Upcoming UPDATE 23N7 Dear Volkswagen Dealer Principal, Service Manager, and Parts Manager: This is to inform you of an upcoming UPDATE that will be visible in Elsa and ServiceNet on or about October 1, 2014. Please refer to the Elsa campaign/action screen for confirmation of whether the UPDATE applies to each specific vehicle, and look to Elsa and ServiceNet for additional information and complete repair instructions. Consistent with general Volkswagen corporate policy governing UPDATEs, Volkswagen is not notifying consumers. (UPDATEs differ from recalls and service actions; consumers are notified in writing of recalls and service actions.) Each vehicle should be completed when it is in to the dealer for maintenance or any other service visit. Dealer stock vehicles cannot, however, be delivered to consumers until the UPDATE is completed. To identify any vehicles in your inventory that are affected by this UPDATE, please run the “New and CPO Inventory Open Campaign/Action Listing” report from the VIM system. Please ensure that every affected vehicle gets the update before delivery to consumers. Your effort is integral in reaching the highest quality expectations of Volkswagen customers. If you have any questions or require additional assistance, please contact Warranty. Volkswagen Product Compliance Attachment: UPDATE Data Sheet (1) 23N7/3P UPDATE DATA SHEET SAGA CODE MARKET(S) AFFECTED VEHICLES ELSA & VIM VISIBILITY DATE TOPIC PROBLEM DESCRIPTION CORRECTIVE ACTION VEHICLE WARRANTY PARAMETER TOTAL AFFECTED VEHICLE COUNT DEALER INVENTORY CPO INVENTORY APPROXIMATE REPAIR TIME SPECIAL TOOLS NEEDED? 23N7 United States and Canada 2015 MY TDI Passat, Golf, Jetta, Beetle, Beetle Convertible On or about October 1, 2014 TDI Battery Management Software The battery can become discharged due to a unique set of circumstances during the CAN bus diagnostic phase, leading to excessive parasitic draw and a discharged battery while the vehicle is parked. SVM software update FED_EMS USA: 6,092 USA: Approximately 3,000 Canada: Approximately 900 USA: Approximately 0 Canada: Approximately 0 Up to 40 TU SEE UPDATE TECHNICAL BULLETIN PARTS REQUIRED N/A INITIAL PARTS ALLOCATION DATE N/A ADDITIONAL INFORMATION Canada: 2,130 Please ensure that this UPDATE is performed on every applicable vehicle before delivery to consumers. Your effort is integral in reaching the highest quality expectations of Volkswagen customers. Please reinforce the correct repair description of this action with all dealership personnel – this action is a vehicle UPDATE, not a recall. IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the most current repair information. Refer to the campaign circular for complete repair and claiming instructions.