01-03-10-003K

File in Section:
Bulletin No.:
Service Bulletin
Date:
03 - Suspension
01-03-10-003K
September, 2013
WARRANTY ADMINISTRATION
Subject:
GM of Canada New Vehicle Limited Warranty Tire Program and Global Warranty
Management (GWM) Submission Information
Models:
2006-2014 GM Cars and Light Duty Trucks
Attention: "U.S." and "IPC" dealers are not authorized to utilize this service bulletin. This service
bulletin is applicable to "GM of Canada" dealers only. U.S. dealers should refer to the
latest version of Corporate Bulletin Number 00-03-10-003.
This bulletin has been revised to add the 2014 model year and provide the new Global Labor
Codes for each tire manufacturer. Please discard Corporate Bulletin Number 01-03-10-003J.
The GM New Vehicle Tire Warranty
2011-2014 Model Year Vehicles
The tires supplied with your vehicle are covered by
General Motors against defects in material or
workmanship under the New Vehicle Limited Warranty
coverage. For vehicles within the new car New Vehicle
Limited Warranty coverage, defective tires will be
replaced on a pro-rata adjustment basis according to
the following kilometre-based schedule:
• 0 - 20,000 kilometres: 100% of the replacement
tire value is covered by GM
• 20,001 - 60,000 kilometres: A sliding scale
system starting with 67% coverage at
20,001 kilometres, proportionately falling (1.18%
per 1,000 kilometres rounded to the nearest tenths
of a percent) up to 60,000 kilometres. (A chart is
provided below to assist in computing the
pro-rated value.)
• 60,001 - 80,000 kilometres: Buick and Cadillac
models only – continue beyond 60,000 kilometres
with 20% coverage for the remainder of the 4 year/
80,000 kilometre New Vehicle Limited Warranty.
This proration is based solely on kilometrage. Tread
depth measurements are not required for transaction
submission.
Notice: Regardless of accumulated kilometres, the
GM tire warranty expires with the time limits of the new
vehicle limited warranty. For Chevrolet and GMC
models, coverage is 3 years/60,000 kilometres, or
4 years/80,000 kilometres for Buick and Cadillac
models. After your New Vehicle Limited Warranty
expires, you may still have pro-rated warranty coverage
on your original equipment tires by the tire
manufacturer. Contact your GM dealer or the tire
manufacturer of the brand of tires on your vehicle for
Copyright 2013 General Motors LLC. All Rights Reserved.
more information. A list of current tire manufacturer’s
websites and toll-free customer assistance numbers
appears at the end of this bulletin.
Note: The proration schedule below applies to the
price of the tires only. GM will cover 100% of the cost to
mount and balance the tires replaced under warranty
for the full New Vehicle Limited Warranty period. This
prorated amount of the tire only will be submitted as
"Customer Participation" on the transaction submission
screen of Global Warranty Management.
Note: The accumulated kilometres on the vehicle are
recorded on the vehicle repair order. If the tire is not in
stock and the vehicle is returned to the customer while
the tire is being shipped, charges for additional accrued
kilometres should not be charged to the customer.
GM Tire Warranty Prorating Table
Kilometres (km)
GM Covered Percentage
of Tire Cost
0-20,000
100%
20,001 - 20,999
67%
21,000 - 21,999
65.8%
22,000 - 22,999
64.7%
23,000 - 23,999
63.5%
24,000 - 24,999
62.3%
25,000 - 25,999
61.1%
26,000 - 26,999
60.0%
27,000 - 27,999
58.8%
28,000 - 28,999
57.6%
29,000 - 29,999
56.4%
30,000 - 30,999
55.3%
Page 2
September, 2013
GM Tire Warranty Prorating Table (cont'd)
Kilometres (km)
GM Covered Percentage
of Tire Cost
31,000 - 31,999
54.1%
32,000 - 32,999
52.9%
33,000 - 33,999
51.7%
34,000 - 34,999
50.6%
35,000 - 35,999
49.4%
36,000 - 36,999
48.2%
37,000 - 37,999
47.0%
38,000 - 38,999
45.9%
39,000 - 39,999
44.7%
40,000 - 40,999
43.5%
41,000 - 41,999
42.3%
42,000 - 42,999
41.2%
43,000 - 43,999
40.0%
44,000 - 44,999
38.8%
45,000 - 45,999
37.6%
46,000 - 46,999
36.5%
47,000 - 47,999
35.3%
48,000 - 48,999
34.1%
49,000 - 49,999
32.9%
50,000 - 50,999
31.8%
51,000 - 51,999
30.6%
52,000 - 52,999
29.4%
53,000 - 53,999
28.2%
54,000 - 54,999
27.1%
55,000 - 55,999
25.9%
56,000 - 56,999
24.7%
57,000 - 57,999
23.5%
58,000 - 58,999
22.4%
59,000 - 60,000
21.2%
60001+ (Chevrolet, GMC)
0.0%
60,001 - 80,000
(Buick/Cadillac only)
20.0%
80,001+
(Buick/Cadillac only)
0.0%
Using the above table you should be able to readily
calculate the required customer contribution for
each scenario. Here are a few examples:
• A Chevrolet vehicle with 30,435 kilometres
requires one tire be replaced. The full cost of the
tire is $156.20.
In this example, GM will cover 55.3% of the tire
replacement cost ($86.38 of the $156.20). The
customer will be expected to pay $69.82.
Important: No labour charges will ever be assessed to
the customer for tire replacement under the terms of the
new vehicle warranty.
•
•
Bulletin No.: 01-03-10-003K
A Buick vehicle with 24,856 kilometres on it
requires both front tires to be replaced due to a
warrantable condition. The full cost of each tire is
$172.72.
In this example GM will cover 62.3% of the tire
replacement cost ($215.21 of the 345.44 total
cost). The customer will be expected to pay
$130.23.
A Cadillac vehicle with 67,593 kilometres on it
requires one rear tire to be replaced under
warranty due to a warrantable condition. The full
cost of the tire is $215.46.
In this example GM will cover 20% of the tire
replacement cost ($43.09 of the $215.46 total
cost). The customer will be expected to pay
$172.37.
2010 and Prior Model Year Vehicles
GM of Canada provides its customers with
comprehensive coverage on OEM new vehicle tires. In
many cases, this warranty exceeds the coverage
provided by the tire manufacturers themselves. The GM
of Canada New Vehicle Tire Warranty Program is
designed to offer dealers the required amount of
latitude to handle any type of tire concern and repair the
customer’s vehicle with a minimum of approvals. No
changes exist to the 2010 and prior vehicle tire
warranty coverages. The only change will be to the
method by which claims are paid. All warranty
transactions starting on April 12, 2010 must be
submitted as outlined below under Global Warranty
Management for Tire Warranty.
Important: Tire Proration DOES NOT apply to 2010
and prior models.
All Model Years — Program Rules and
Information
The sections below detail what conditions are
warrantable under the terms of the New Vehicle
Warranty. (All tire warranty replacements made by a
GM of Canada dealer for 2010 and prior vehicles are
without a kilometre pro-rate charge.)
What Is Covered
Only Original Equipment (OE) tires are covered against
defects in material and workmanship. OE tires will have
a Tire Performance Criteria (TPC) number molded on
the sidewall near the tire size. (Exceptions: Aveo,
Optra, Wave and Vibe do not use TPC tires, but are still
covered.) Any replaced tire will continue to be covered
for the remaining portion of the New Vehicle Warranty.
Important: Tires purchased by consumers beyond the
New Vehicle Limited Warranty coverage or even
replaced during the New Vehicle Warranty coverage for
wear out are warranted by the tire manufacturer
(including tires purchased through the GM of Canada
Aftermarket Tire Program). Contact the tire
manufacturer for warranty processing instructions.
Following expiration of GM of Canada's coverage, tires
may continue to be warranted, on a pro-rated basis, by
the tire manufacturer. Review the tire manufacturer's
booklet (included as part of the glove box material).
Bulletin No.: 01-03-10-003K
September, 2013
Use of GM Tire Sealant
GM of Canada may recommend/endorse practices that
differ from those of individual tire manufacturers. One
example is that the temporary use of tire sealant (as
supplied with a GM inflator kit) may not be endorsed by
certain tire manufacturers, such as Pirelli or
Bridgestone. General Motors has independently
validated the temporary use of such sealant when used
in accordance with the instructions provided in the
vehicle Owner Manual.
When the instructions found in the Owner Manual have
been followed correctly, GM of Canada will continue to
cover the tire under the terms of the New Vehicle
Warranty, whether or not the practice conflicts with the
policies of the individual tire manufacturer. Due to this
policy, it may be advantageous for a customer with
Bridgestone or Pirelli tires to return their vehicle to a
General Motors dealership for tire warranty issues if
GM Tire Sealant has been used.
GM Inflator Kits/Tire Pressure Monitor Sensors
ONLY use the tire sealant included with GM Inflator Kits
for temporary repair of tire air leaks. General Motors
has tested this sealant and its compatibility with
on-wheel mounted tire pressure monitor sensors. After
inflator kit use, the on-wheel mounted tire pressure
sensor should be inspected for any damage, and
replaced/cleaned as needed.
Page 3
Important: Road hazard is covered by the tire
manufacturer on self sealing and run flat tires.
• Damage resulting from driving with low tire
pressures.
• Damage resulting from improper tire repairs.
• Damage resulting from extended driving on a flat
tire (Except Run-Flat and Self-Sealing Tires).
• Damage due to misuse, negligence, lack of
maintenance, alteration, racing and vandalism is
not covered.
Examples of Non-Warrantable Conditions
Tires are returned for evaluation to the original
manufacturer of the tire. Tires returned to GM for
non-warrantable conditions WILL BE CHARGED back
to the claiming dealer.
By far the most frequent non-warrantable condition
claimed is road damage, followed by improper wear.
With the exception of run-flat or self-sealing tires, road
damage is NOT a warrantable condition. The following
are photos of actual returned tires that DO NOT have
warrantable conditions.
What Is Not Covered
•
Non-original equipment tires (those without a TPC
number molded on the sidewall (except Aveo,
Optra, Wave and Vibe) are not covered.
• Normal tire wear and wear out is not covered.
Important: Tire wear greatly varies by both the tire
type installed and the driving habits of the owner. OEM
tires installed on GM vehicles are evaluated for many
different criteria and may have been selected to
optimize handling, ride quality, load carrying or traction
demands. Different types of tires will experience
different rates of wear, resulting from all of the above
factors. No warranty is offered on the usable tread life
of the tires.
• Uneven wear from damaged, worn or mis-aligned
suspension components is not covered unless the
wear has resulted from a warrantable suspension
condition. Tire replacements resulting from these
allowable suspension conditions should be
included on the same job card #. (If this is not
possible the job card # for the tire replacement
should reference the job card # the warrantable
suspension component/condition is listed on, or
be attached).
• Road hazard is not covered. This includes
punctures, cuts, impact breaks, etc.
1967355
The tire shown above has two non-warrantable
conditions. This tire is both badly worn on the inside
shoulder (over extended mileage) and has suffered air
leakage from a screw still in the tread. Neither of these
conditions are warranty related.
Page 4
September, 2013
1967358
This tire was returned for air leakage. The source of the
air leakage is a tire plug installed in a non-approved
portion of the tire. This tire has been damaged by a
road hazard and does NOT exhibit a warrantable
condition.
Bulletin No.: 01-03-10-003K
1967352
This tire was damaged by extended driving with little or
no air just as the tire above it was. This photo shows
the inside view. Shredding of the inside may not always
be accompanied by obvious exterior damage. In either
of these cases, this type of damage is the result of
abuse and is NOT a warrantable condition.
1967361
The next sample tire shows both sidewall wear, and
cuts in a circum-radial line extending completely around
the tire. This damage is the result of extended driving
on a tire that is completely flat. The extensive sidewall
wear is from contact with the road at that point.
2034306
This final example of common road damage is called a
“rim-pinch”. The air leak is caused by the tire folding
and contacting the rim. Frequently this type of damage
will cause a sidewall bulge when the tire is inflated, due
to internal cord breakage. It is common for this type of
damage to only be visible from the inside of the tire.
The pictured tire is properly marked and shows a
typical tear in the cord. This type of damage is
considered road hazard and is NOT warrantable.
Important: These are only a sampling of the
conditions exhibited in warranty tire returns. GM of
Canada is not responsible for, and WILL NOT replace
tires sent in for conditions under the “What is Not
Covered” section above.
Bulletin No.: 01-03-10-003K
September, 2013
Page 5
Tire Rotation and Care
Please advise customers the importance of regular tire
rotations and maintaining suggested air pressure.
Vehicle Owners Manuals contain tire rotation
requirements. Placards located in the door jamb, glove
box or under the trunk lids of GM vehicles state the
recommended tire pressures for the vehicle.
Global Warranty Management (GWM)
for Tire Warranty
The tire warranty for 2014 and prior models will be
handled through the GM Global Warranty Management
system starting on April 12, 2010. This new transaction
procedure will commonize tire warranty into the Global
Warranty system you are already familiar with. This
integration will eliminate separate processes, eliminate
the need to go to an outside website, streamlining tire
warranty submission, while minimizing any additional
training required.
A Pre-Repair Authorization must be generated for all
tire warranty transactions. To access New Pre-Repair
Authorizations, go to the main Global Warranty
Management (GWM) sitemap; click on Prepare &
Submit Transactions and select Search/Create a
Pre-Repair Authorization Document. Click on the NEW
button at the bottom of the screen. At the New
Pre-Repair Authorization Screen, enter the Business
Unit from the dropdown (GM –Canada) then enter the
Transaction Type from the dropdown (such as ZREG –
Regular Vehicle Transaction) then select the
Pre-Repair Type from the dropdown (Tire
Replacement). Click on the GO button. You will be
taken to a New Pre-Repair Authorization screen that
has both a Pre-Repair Authorization tab as well as a
Tire Authorization tab.
This prorated amount of the tire only will be submitted
as "Customer Participation" on the transaction
submission screen of Global Warranty Management.
2440511
2440582
Click on the Pre-Repair Authorization tab and fill in the
appropriate information as shown in the list below:
Those items that are required will have an asterisk
shown next to the heading.
• BAC*
• Service Agent
• Contact Name
• Phone Number
• Fax Number
• Contact E-mail Address
• Job Card*
• Job Card Date*
• Reference Number (optional)
• VIN*
• Vehicle Make
• Vehicle Model
• Odometer*
• Transaction Flag
• Customer Complaint Catagory*
• Complaint Code*
• Description* (for Complaint Code)
• Cause Code*
• Description* (for Cause Code)
• Correction Description*
• Labour Operation*
• Labour Time, including Supplemental Time and/or
OLH Time
• Labour Rate
• Labour Total
• Parts Total
• Part Numbers
• Net Item Type and Amount
• Net Item Total
• Tax
• Deductible
Page 6
September, 2013
• Total Before Taxes
• Auth Code
• Comment*
Then click on the Tire Authorization tab and fill in the
appropriate information as shown in the list below:
Bulletin No.: 01-03-10-003K
Select a YES/NO radio button to answer the question:
Was there visible cracking, blistering, tread separation
or other structural condition that was not caused by a
road hazard on the tire?* (Do not select “YES” if the
condition was caused by a road hazard, or suspension
misalignment, or for noise, vibration or tread wear
conditions.)
Note: The purpose of this selection is to verify that in
the servicing dealers judgement, the tire was replaced
due to an inherent structural problem in the tire (not
road hazard, customer enthusiasm, etc.).
Select a YES/NO radio button to answer the question:
Did the tire issue cause damage to any other parts of
the vehicle?*
If there is more than one defective tire being replaced
on the same vehicle, click on the NEXT TIRE SAME
VEHICLE button and enter the appropriate information
for the next tire.
When completed, click on the SAVE button or SAVE
AND ADD ATTACHMENTS button.
Required Tire Return and Shipping
Instructions
2440587
2440591
Those items that are required will have an asterisk
shown next to the heading:
• Tire Brand*
• Tire Name*
• Tire Position*
• Sidewall Type*
• Defect Location*
• Removal Reason*
• Tire Performance Criteria Number (TPC)*
• Tire Size*
• DOT Code*
Based on the information entered in GWM you may be
required to return the tire replaced as a condition of the
GM new vehicle warranty.
You WILL be required to ship the tire if:
– the vehicle has been damaged or the tire displays
physical damage
– the vehicle odometer has less than
20,000 kilometres.
If the tire requires shipping, the GWM system is
able to create a tire return document. Print and
attach that form with the tires to be shipped back to
the appropriate manufacturer’s inspection depot.
The only tires that are not to be returned to their
respective manufacturers at this time are Kumho,
Maxxis and Pirelli tires. These brand tires should be
scrapped in accordance with GM of Canada's policy
stated in section 1.7.3 of the Policies and Procedures
manual Tires should be returned prepaid to the nearest
tire manufacturer's inspection centres using the most
economical carrier. Submit for the freight cost incurred
along with your warranty claim (as a net item). Failure
to return the tire(s) could result in a charge back to the
dealer.
When returning tires, follow these steps:
• Use a tire crayon to mark the tire indicating the
reason for replacement or location of the defect.
• A printed copy of the completed PRA and a copy
of the dealership/retailer repair order must be
placed in an envelope and securely taped to
EACH tire.
If the Removal Reason is “Customer Enthusiasm”, you
will NOT be required to ship the tire(s) back to the tire
manufacturer unless either of the two radio buttons
were selected, indicating that YES, there was visible
cracking, blistering, tread separation, or other structural
condition that was not covered by a road hazard and/or
YES, the tire issue caused damage to any other parts
of the vehicle.
Bulletin No.: 01-03-10-003K
September, 2013
Transaction Approval
Once the tire information is entered, and the PRA
shows accepted you should create a new transaction,
and based on the BAC code, labour operation and job
card number the GWM system will associate the PRA
to the transaction. At this point the transaction will be
paid if all of the requirements of the transaction have
been met.
Page 7
Transaction Submission - Scenario 2
The Service Agent can H-Route the tire transaction
and the system-assigned Pre-Repair Authorization
(PRA) number is maintained in the background of
the transaction.
Example Transaction Submission - Scenario 1
The Service Agent can simply submit the tire
transaction and the system-assigned Pre-Repair
Authorization (PRA) number is maintained in the
background of the transaction.
2424091
2424090
2440485
2440478
Page 8
September, 2013
Bulletin No.: 01-03-10-003K
Transaction Submission - Scenario 3
The Service Agent can self-authorize the tire
transaction and the system-assigned Pre-Repair
Authorization (PRA) number is maintained in the
background of the transaction.
2440495
2424092
Bulletin No.: 01-03-10-003K
September, 2013
Page 9
Global Warranty Management (GWM) Sample
Transaction Information
Transactions are submitted into GWM with the
information as indicated below:
Repair
Performed
Transaction
Type
Labour
Operation
Base
Labour Time
Administrative
Time
Part
Number(s)
Tire, Goodyear /
Dunlop —
Replace
ZREG
8060440
As Appropriate
0.2 hr
All Detailed
Parts
Net Item Types
As Appropriate
Warranty Labour Codes and Times
*OE Tire
Warranty
Labour
Operation
Number
OPERATION DESCRIPTION
TIRE, GOODYEAR/DUNLOP— REPLACE
8060440
TIRE, CONTINENTAL/GENERAL — REPLACE
8060460
TIRE, MICHELIN, UNIROYAL, BF GOODRICH— REPLACE
8060480
TIRE, BRIDGESTONE, FIRESTONE — REPLACE
8060540
TIRE, KUMHO — REPLACE
8060580
TIRE, HANKOOK — REPLACE
8060600
TIRE, PIRELLI — REPLACE
8060620
TIRE, MAXXIS — REPLACE
8060640
Transportation Claims
For any tire replaced because of transportation damage
or incorrect parts, use labour code 0500110 and submit
as a transportation transaction. Transportation
transactions should not be submitted into the GWM
website and do not require approval prior to
submission. DO NOT use the tire replace labour
codes for any tire replaced due to transportation
damage or incorrect parts.
Toll-Free Assistance
All replacement tires must be ordered through the GM
National Account Tire Program.
Labour Time
Use Published
Labour
Operation Time
Tire Companies
Bridgestone Firestone Canada
Inc., Integrated Client Service
Dept., National Credit
www.bridgestone-firestone.ca
Phone - 1-800-263-6138
(English or French)
Fax - 1-866-602-4264
Continental General Tire
Company
www.generaltire.ca
www.continentaltire.ca
Phone - 1-800-461-1776
(English)
1-800-461-9681 (French)
Goodyear Tire & Rubber
Company
www.goodyear.ca
Phone - 1-800-387-3288
(English or French)
Michelin Tire Company
(Includes Uniroyal and
Goodrich)
www.michelin.ca
Phone - 1-800-461-8473
(English)
Phone - 1-800-565-7638
(French)
Fax - 1-800-567-7302
Page 10
September, 2013
Tire Companies (cont'd)
BRITISH COLUMBIA
Serviced by O.K. Tire
Warehouse - Langley, BC
Phone - 604-888-3000
(Local)
Phone - 1-800-663-3769
(Toll Free)
Fax - 604-888-3603
ALBERTA
Serviced by O.K. Tire
Warehouses - Calgary/
Edmonton, AB
Phone - 403-279-2480
(Local)
Phone - 1-800-661-1394
(Toll Free)
Fax - 403-279-2932
Kumho
www.kumhotire.ca
Bulletin No.: 01-03-10-003K
Tire Companies (cont'd)
Hankook (Remington
Distributor)
www.hankooktire.ca
Phone - 1-800-843-7709
(English)
Phone - 1-800-361-9366
(French)
Pirelli
www.pirelli.ca
Phone 1-800-363-0583 (East)
Phone 1-800-663-0148 (West)
Phone - 1-800-828-2585
(Ontario)
Maxxis
www.maxxis.com
1-866-509-7067
SASKATCHEWAN/
MANITOBA
Serviced by O.K. Tire
Warehouses - Regina/
Saskatoon, SK
Phone - 306-525-0305
(Local)
Phone - 1-800-667-8170
(Toll Free)
Fax - 306-522-5751
ONTARIO
Serviced by O.K. Tire
Warehouse Mississauga, ON
Phone - 905-564-5171
(Local)
Phone - 1-800-465-0618
(Toll Free)
Fax - 905-564-5175
QUEBEC/MARITIMES
Serviced by O.K. Tire
Warehouse - Baie
d'Urfé, QC
Phone - 514-457-5275
(Local)
Phone - 1-877-657-6387
(Toll Free)
Fax - 514-457-2276
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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