02-07-30-029T

File in Section:
Service Bulletin
07 - Transmission/Transaxle
Bulletin No.:
02-07-30-029T
Date:
January, 2013
INFORMATION
Subject:
Product Quality Center (PQC) Assembly Replacement Process
Models:
2013 and Prior GM Passenger Cars and Light Duty Trucks
Equipped with CNG, LPG or Gasoline Engine, Duramax™ Diesel Engine, Automatic or
Manual Transmission and/or Transfer Case, Including Front Wheel Drive and Rear
Wheel Drive Vehicles
Attention: This Bulletin is effective beginning February 4, 2013.
This bulletin is being revised to update the Subject text, bulletin information, change the
term “Dealer” to “Service Agent”, change the term “Claim” to “Transaction” and the
requirements for Service Agents calling the PQC for Powertrain/Drivetrain Assembly
Replacement Authorization and add the Submitting Engine, Transmission or Transfer Case
Transactions into the Global Warranty Management (GWM) / Record Retention Process
section and removing the 9th year of service information. Please discard Corporate Bulletin
Number 02-07-30-029S (Section 07 – Transmission/Transaxle).
Service Agent Notification - Service
Department Personnel Responsibility Assembly Replacement Authorization
Notice: Service Agents are not required to contact
the PQC when REPAIRS are being made to the
engine, transmission or transfer case assembly.
Notice: All Service Agents are still required to
contact the PQC for Allison Transmission and
Duramax™ diesel engine replacement authorization
and for any current restrictions or exchanges.
For more information, see the section in this
Bulletin titled: All Service Agents Are Still Required
to Call the PQC for an Assembly Replacement
Authorization for These Components
Notice: Service Agents that are required to contact
the PQC for all engine, transmission and transfer
case assembly replacement authorization, will be
notified by letter and by their Regional
Representative.
Copyright 2013 General Motors LLC. All Rights Reserved.
Service Agents can refer to Global Warranty
Management (GWM) and select the: “Items Not
Allowed” tab under: “Service Agent Profile” in order
to determine if the Service Agent is required to contact
the PQC prior to unit replacement involving the
following Labor Operations:
• J1820: Partial Engine Replacement
• J1840: Engine Replacement
• J1880: Engine Assembly Replacement
• K7000: Transmission Replacement
• K2720: Transmission Replacement
• K4410: Transfer Case Assembly Replacement
⇒ If Service Agents have any questions concerning
why they are required to call the PQC for assembly
replacement authorization they should contact their
District Manager Aftersales (DMA), in Canada the
District Manager-Customer Care and Service
Process (DM-CCSP).
Page 2
January, 2013
Notice: Service Agents that are required to call the
PQC, must perform the following actions PRIOR to
replacement and BEFORE contacting the PQC.
• Complete the Calibration Verification Number
process as outlined in the latest version of:
– Corporate Bulletin #08-06-04-006 for
Duramax™ Diesel Engines
– Corporate Bulletin #09-06-04-026 for Gasoline
Engines / Transmissions
• For automatic transmissions only, perform a
transmission cooler flush and record the code.
• Record the vehicle VIN.
• Provide the Service Agent business associate
code (BAC).
• Have the repair order (R.O.) number ready along
with a detailed Customer Concern.
• Record the serial number of the failed assembly.
• The Condition and Cause including any diagnostic
trouble codes (DTCs), symptoms, Scan Tool
Snapshots and any other useful information
observed and recorded by the technician.
• Complete a Powertrain/Drivetrain Replacement
Authorization Request - Repair Estimate Replacement Component Assembly Estimate for
the assembly category. This all inclusive form can
be found on GlobalConnect.
• The technician must have detailed information
required for proper root cause analysis and
product concerns correction. This information is
very valuable in ensuring that the replacement
assemblies and current production parts help to
continually improve our products.
Notice: A new field has been added to the form to
record the technician’s diagnostic notes and
comments in detail.
We are requesting that ALL service technicians use
this opportunity to help GM better understand how and
why a given component failed. For GM this is an
opportunity to have direct and thorough feedback from
the technician to provide to Engineering and thus
improve the reliability and durability of both OEM and
Genuine GM Parts assemblies.
Submitting Engine, Transmission or
Transfer Case Transactions into Global
Warranty Management (GWM) / Record
Retention Process
Notice: The PQC no longer creates electronic
warranty pre-authorizations.
Service Agents notified by their regional representative
that they are required to contact the PQC for assembly
replacements, should complete the following in order to
submit engine, transmission or transfer case
Transactions into GWM:
1. Scan the completed repair order and attach it to
the warranty Transaction in GWM.
2. Scan the completed Repair Estimate Replacement Component Assembly Estimate
worksheet and attach it to the warranty Transaction
in GWM.
Bulletin No.: 02-07-30-029T
3. When applicable insert the transmission flush code
in the labor operation dependency field.
4. Enter the serial number of the new assembly into
the: “Serial Number” field which will appear in
the: “Parts Section” of the Transaction.
5. Enter the serial number of the failed assembly into
the: “Comment” field.
6. H route all engine, transmission or transfer case
replacement warranty Transactions.
7. All Service Agents are required to retain the
completed Repair Estimate - Replacement
Component Assembly Estimate worksheet. Attach
the worksheet to the repair order.
8. On the repair order, document the serial number of
BOTH the failed assembly being removed and the
replacement assembly being installed and
transmission flush code as applicable.
9. Attach the completed Calibration Verification
Number (CVN) as applicable to the repair order
and place it in the Service Agent Vehicle Service
History File.
Customer Satisfaction
There may be situations where an assembly can be
repaired, but due to customer satisfaction reasons an
assembly replacement should be considered. In these
cases the service department personnel should review
the concern with the District Manager Aftersales
(DMA), in Canada the District Manager - Customer
Care and Service Process (DM-CCSP).
For Service Agents required to contact the PQC, the
service department personnel MUST be prepared to
provide diagnostic information as well as a completed
Repair Estimate and Replacement Component
Assembly Estimate worksheet. Service Agents
required to contact the PQC, MUST advise the PQC
when the DMA, in Canada the DM-CCSP authorizes
the replacement of an engine, transmission or transfer
case assembly for goodwill purposes versus repair.
The PQC agent will update the Service Request (SR)
with the statement: Replacement authorization per
DMA/DM-CCSP request. The PQC agent then sends
an e-mail to the appropriate DMA, in Canada the
DM-CCSP with the following information: Authorized
replacement of component released per DMA/
DM-CCSP request. BAC XXXXXX, RO# XXXXXXX,
SR# XXXXXXXXXXXXX.
Powertrain/Drivetrain Replacement
Authorization Request - Repair
Estimate - Replacement Component
Assembly Estimate Form on
GlobalConnect
Notice: This file can be saved to your PC. It is
macro enabled to add the data entered into the
Estimate Forms and will function with Microsoft
Excel.
The Powertrain/Drivetrain Replacement Authorization
Request has been updated to provide ONE all
inclusive FORM for each ASSEMBLY CATEGORY.
Bulletin No.: 02-07-30-029T
January, 2013
Each assembly category form has an integrated
Repair Estimate and Replacement Component
Assembly Estimate section.
The Powertrain/Drivetrain Replacement Authorization
Request is available in five categories on
GlobalConnect and are identified as follows:
• Gas Engine Form
• Diesel Engine Form
• Automatic Transmission Form
• Manual Transmission Form
• Transfer Case PTU Form
– To access this form in the United States > Go to >
GlobalConnect > Service Forms > Transmission/
Transaxle > Bulletin Number 02-07-30-029 >
Forms > select and download either of the two
available forms. Each of the 5 assembly
categories are contained within each form.
– To access this form in Canada > Go to >
GlobalConnect > Library > Service > Warranty
Administration > Warranty Administration Home
Page > Column Labeled Warranty Administration
> Forms > select and download either of the two
available forms. Each of the 5 assembly
categories are contained within each form.
Service Agents Required to Contact the
PQC for All Powertrain Assembly
Replacements MUST Contact the PQC
Prior to Any Assembly Replacement
Service Agents that required to contact the PQC for
ALL Powertrain assembly replacements MUST contact
the PQC PRIOR to any assembly replacement and
BEFORE submitting the following labor operations
in GWM:
• J1820: Partial Engine Replacement
• J1840: Engine Replacement
• J1880: Engine Assembly Replacement
• K7000: Transmission Replacement
• K2720: Transmission Replacement
• K4410: Transfer Case Assembly Replacement
Service Agent authorization WILL NOT approve these
assembly replacement labor operation numbers.
PQC Call Process
1. If diagnosis performed by the service department
personnel indicates a need for either an engine,
transmission or transfer case assembly
replacement, complete the Repair Estimate Replacement Component Assembly Estimate for
the assembly category. Accurate repair versus
replacement cost estimates (include the markups)
are ESSENTIAL in order to eliminate a second
call to the PQC.
2. Call the PQC at 1-866-654-7654 PRIOR to
replacing the assembly.
⇒ If the assembly replacement IS NOT
authorized then proceed with repair of the
assembly. If agreement on repairs cannot be
reached, contact the DMA, in Canada the
DM-CCSP for a final review of the case.
Page 3
⇒ If the engine, transmission or transfer case
assembly replacement IS authorized then
proceed with the replacement. Be sure to
include the PQC case number and to record the
serial numbers of BOTH the failed component
being removed and the replacement component
being installed. Further calls to the PQC are
not necessary and the Transaction can be
submitted when ready.
All Service Agents Are Still Required to
Call the PQC for an Assembly
Replacement Authorization for These
Components
Notice: As a reminder, all Service Agents are still
required to call the PQC for an assembly
replacement authorization for the following
components:
• Current parts restriction on the Allison
transmission.
• Current parts restriction on the Duramax™ diesel
engine for the following vehicles:
– Model Year 2010 Chevrolet Express Equipped
with RPO LGH.
– Model Year 2010 GMC Savana Equipped with
RPO LGH.
– Model Year 2011-2013 All Vehicles Equipped
with RPO LGH or LML.
• Any component listed in a current parts restriction.
• A current assembly exchange program.
The service department personnel should be prepared
to provide diagnostic information.
Returning an Assembly to the Warranty
Parts Center (WPC)
Notice: Service Agents may be requested to return
the assembly to the Warranty Parts Center (WPC)
for inspection. Failure to perform the following
procedures may result in a debit for the repair.
When returning an assembly the following MUST be
attached to the return shipping container as indicated
by the instructions supplied with the new assembly:
1. A legible copy of the repair order containing the
serial number of BOTH the failed assembly being
returned and the replacement assembly being
installed.
2. Document the transmission flush code
(as applicable).
3. A completed Calibration Verification Number
(as applicable).
4. A completed Repair Estimate - Replacement
Component Assembly Estimate for the assembly
category.
• All fluids MUST be drained and proper packaging
procedures observed.
• If an engine assembly is being returned, the oil
filter MUST be drained of oil, properly packaged
and secured in a plastic bag and attached to the
engine assembly.
Page 4
January, 2013
Bulletin No.: 02-07-30-029T
All Service Agents Working With PCC
(United States Only)
All Service Agents that are working with the PCC to
reimburse Independent Service Centers (ISC) must
continue to follow the existing PCC processes.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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