03-06-03-003C

File in Section:
Bulletin No.:
Service Bulletin
Date:
06 - Engine
03-06-03-003C
April, 2013
WARRANTY ADMINISTRATION
Subject:
ACDelco® Replacement Battery Warranty Procedures
Models:
2014 and Prior GM Passenger Cars and Trucks
Attention: “GM of Canada” and “IPC” Service Agents are not authorized to utilize this service
bulletin.
This bulletin is being revised to add the 2010-2014 model years, update the Attention
statement, change the terms Claim Type B to Claim Type ZPTI, GM Dealer to GM Service
Agent, Repair Order to Job Card, Warranty Claim to Warranty Transaction, and to update the
Procedure Information for submitting Vehicle Repairs from WINS to Global Warranty
Management (GWM). Please discard Corporate Bulletin Number 03-06-03-003B
(Section 06 – Engine/Propulsion System).
Information for Repairs to a Customer's
Vehicle, Caused by a Customer
Purchased ACDelco® Replacement
Battery Failure
Important:
• The following information pertains to warranty
Transactions for REPAIRS to a customer's
vehicle, caused by a customer purchased
ACDelco® replacement battery failure covered
under the ACDelco® Consumer Battery
Warranty.
• Warranty procedures for batteries covered
under the GM New Vehicle Limited Warranty
remain unchanged.
GM Service Agents can submit a warranty Transaction
for repairs to a customer's vehicle caused by an
ACDelco® battery failure. The battery failure must be
covered under the ACDelco® Consumer Battery
Warranty and the customer must have purchased the
battery from a GM Service Agent or an ACDelco®
Battery Distributor.
GM Service Policies and Procedures
Manual — Section 1.5.11.6
Customer Purchased an ACDelco® Battery
The GM Service Agent is not to submit a warranty
Transaction for the battery to GWM. The battery is not
to be claimed as a policy adjustment. All batteries
claimed as a policy adjustment are subject to audit and
possible debit.
Copyright 2013 General Motors LLC. All Rights Reserved.
The Service Agent must handle the battery warranty
directly with the customer and the ACDelco® Battery
Distributor. The customer must be charged the
applicable usage per the ACDelco® Consumer Battery
Warranty.
Beginning March 1, 2012 ACDelco® batteries were
manufactured with a free replacement warranty only.
During the transition period the warranty coverage will
be determined by the information shown on the battery
label. The original purchase date or the battery date
code if there is no receipt, will continue to be the
warranty start date.
Vehicle Repairs
If repairs to a customer's vehicle are necessary as a
result of an ACDelco® battery failure, which is covered
by the ACDelco® Consumer Battery Warranty, the GM
Service Agent should repair the vehicle and submit a
warranty Transaction (Claim Type ZPTI) through GWM
for the vehicle repairs ONLY. Do not submit through
GWM for the cost of the battery.
GWM Claim Submittal for Subsequent Vehicle
Repair (Transaction Type ZPTI ONLY)
The following must be included in the Transaction
submission:
• Use Labour Code 0600048.
• Enter all the parts directly associated with the
repairs. Do not enter the battery part number. The
total dollar amount is not to include the cost of the
battery.
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April, 2013
Enter the labour hours directly associated with the
repairs in the “Base Labour Time” field. Do not
include labour hours to replace the battery.
If no parts were replaced and only repairs were
necessary, enter labour time in the “Labour Hours”
field and other material in the “Net Misc” field.
The battery part number and the date code of the
failed ACDelco® battery MUST be entered in the
“Cause Description” field.
Bulletin No.: 03-06-03-003C
Job Card Documentation
The Service Agent is to write the date code of the failed
battery on the warranty job card as well as cross
reference the original purchase invoice or job card
number and date where the battery was initially
purchased or installed. The date code is located on the
warranty insert attached to the battery. A copy of the
original parts invoice or job card must be attached to
the warranty job card and maintained with the VIN
history file. Policies contained within Article 1.6.2,
“Policies Applicable To All Job Card Systems,” Item h.,
“GM Service Replacement Part Warranties,” apply.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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