05-08-48-001C

File in Section:
Service Bulletin
Bulletin No.:
Date:
08 - Body and Accessories
05-08-48-001C
May, 2013
WARRANTY ADMINISTRATION
Subject:
Guidelines for Claiming 2020380 – Windshield Replacement
Models:
2014 and Prior GM Passenger Cars and Light Duty Trucks
This bulletin is being revised to add 2010-2014 model years and update Labor
Operation. Please discard Corporate Bulletin Number 05-08-48-001B
(Section 08 – Body and Accessories).
The purpose of this bulletin is to provide retail and
wholesale service personnel with guidelines for using
the above subject labor operation.
In an effort to understand windshield replacements, the
following two-phase approval process is being
implemented. We feel this approach will allow GM to be
responsive to repair decisions on vehicles over
10,000 mi (16,000 km), while providing you, our
dealers, the empowerment to address customer needs
on those cases requiring repairs early in the vehicle's
life, under 10,000 mi (16,000 km).
Effective with repair order dated on or after
September 1, 1997, dealers are to be guided by the
following:
• Windshield replacement on vehicles under
10,000 mi (16,000 km) can only be made after
service management inspection, review and
approval. This approval must be noted on the
repair order clearly identifying the defect and
reason for replacement. This comment must be
submitted in the comment field of the claim for
engineering review.
• Windshield replacement on vehicles over
10,000 mi (16,000 km) can only be made after
service management inspection, review and
approval from the divisional service representative
(District Manager - Customer Care and Service
Process (DM-CCSP) in Canada). Vehicles may be
required to be held for wholesale inspection. This
approval must be noted on the repair order clearly
identifying the defect and reason for replacement.
This comment must be submitted in the comment
field of the claim for engineering review. The claim
will require wholesale authorization for payment.
Additional Requirements
• Windshield replacement must be held for the
normal parts retention period and the defect
should be clearly identified on the glass by means
of tape and/or a grease pencil.
• Windshield replacements with a non-GM part
number are not eligible for warranty claim
reimbursement or part price markup, except when
a District Service Manager's (DM-CCSP in
Canada) authorization is obtained. The dealer is
to document on the repair order and inform the
customer when any non-GM windshield is
installed on the vehicle. Refer to the GM Policy
and Procedures Manual, Article 1.5.20 for
complete guidelines.
Windshields damaged by normal wear, road hazards,
vandalism, or other physical damage are not eligible for
warranty coverage.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
Copyright 2013 General Motors LLC. All Rights Reserved.
WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION