08-08-44-015D

File in Section:
Bulletin No.:
Service Bulletin
Date:
08 - Body and Accessories
08-08-44-015D
December, 2013
INFORMATION
Subject:
Information on Inappropriate Warranty Claims Submitted for Damaged Radios and
Instrument Panel Clusters (IPCs)
Models:
2014 and Prior GM Passenger Cars and Trucks
This bulletin has been revised to add the 2014 model year. Also, the Customer Enthusiasm
information has been moved to the beginning of the bulletin to provide additional focus on
what is required by GM. Please discard Corporate Bulletin Number 08-08-44-015C.
Radios and Instrument Panel Clusters (IPCs) have
been returned to the Electronic Service Centers (ESCs)
and suppliers with physical damage that makes
problem analysis difficult and the root cause impossible
to determine. Many of these parts have been submitted
for warranty reimbursement when it is obvious that the
damage is not covered under the terms of the GM New
Vehicle Warranty.
Navigation Radios, Radios and Instrument Panel
Clusters (IPCs) with physical damage must be
reviewed with the District Manager Aftersales (DMA)
(U.S.) or District Manager-Customer Care and Service
Process (DM-CCSP) (Canada) for appropriate
coverage prior to obtaining a replacement unit under a
warranty claim. The dealership must note the District
Manager Aftersales (DMA) (U.S.) or District
Manager-Customer Care and Service Process
(DM-CCSP) (Canada) approval on the R.O. along with
the reason for the goodwill assistance.
Example of Properly Filled Out R.O. Form
Labor
Code
3431030
Description
Part Number
Transaction
Type
Labor Time
Cust
Enthusiasm
12345678
ZREG
0.4
X
Instrument Cluster, Replace
A Customer Enthusiasm repair is performed when the
failure is determined not to be a defect in material and
workmanship, but the Service Agent would like to cover
the repair because of customer loyalty. Normally these
repairs would be the owner's responsibility, but GM has
decided to participate in the repair to create customer
enthusiasm. In these instances, when the transaction is
being submitted, Service Agents must select the
“Customer Enthusiasm” check box. This warranty
repair must be very well documented by service
management in this Complaint, Cause and Correction
fields.
Copyright 2013 General Motors LLC. All Rights Reserved.
If a damaged unit is being exchanged outside of
warranty, contact the ESC directly and state that it is
not a warranty claim. Refer to the latest version of
Corporate Bulletin Number 08-08-44-029 for ESC
contact information.
Page 2
December, 2013
Bulletin No.: 08-08-44-015D
Examples of Components with
Non-Warrantable Damage
The following illustrations show damaged components
that should not be repaired under terms of the GM New
Vehicle Warranty.
2127829
•
The illustration above shows a radio with
damaged mounting tabs.
2127807
•
The illustration above shows an IPC with a
cracked lens.
2127838
•
2127814
•
The illustration above shows a radio with a
cracked display window.
The illustration above shows an IPC with chemical
damage to the lens.
Bulletin No.: 08-08-44-015D
December, 2013
Page 3
2127860
•
The illustration above shows a navigation radio
with a cracked display window.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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