09-00-89-008A

File in Section:
Service Bulletin
Bulletin No.:
Date:
00 - General Information
09-00-89-008A
May, 2013
WARRANTY ADMINISTRATION
Subject:
Labor Operation 0600018 – Personal Property Damage
Models:
2014 and Prior GM Passenger Cars and Light Duty Trucks
Attention: GMODC dealers are not authorized to use this bulletin.
This bulletin is being revised to add model years, update the Labor Operation Information
and Transaction Submissions Procedure and general content updates. Please discard
Corporate Bulletin Number 09-00-89-008 (Section 00 – General Information).
The purpose of this warranty administration bulletin is
to provide retail and wholesale service personnel with
the policies/procedures and the warranty transaction
submission procedures that support the Personal
Property Damage process.
What is Personal Property and Personal Property
Damage Covered in This Bulletin?
Personal property would be goods located in the
vehicle.
Personal Property Damage would be damage to those
goods arising out of a claimed product related concern
and covered under applicable warranty.
Examples of Personal Property Damage Claims
• Clothing or other personal items damaged by a
seat heater element.
• Water damaged items in trunk or passenger
compartment due to a defective weather-strip.
• Torn slacks by the seat frame.
• Customer owned CDs/NAV disks stuck in a return
unit per the latest version of Corporate Bulletin
Number 05-08-44-024.
What is Not Considered Personal Property
Damage?
• Claims that are the result of a collision, fire, flood,
lighting strike, sun or temperature related damage,
man-made or natural disasters or involve any
bodily injury are not included in this process.
• Damage to the vehicle itself.
Copyright 2013 General Motors LLC. All Rights Reserved.
Service Agent Review and Empowerment
Guidelines
Effective immediately, Service Agent’s Service
Management has the ability to react quickly to customer
concerns for reimbursement requests of damage to
personal property which resulted from a warrantable
failure up to $3,000.
Service Management should review all requests for
reimbursement under $3,000. During this review,
Service Management must obtain reasonable
documentation from the customer regarding the items
of loss and the current value. This may consist of a
receipt or estimate of current value from a reputable
source concerning the item of loss.
Please review the exclusion list in the “What is Not
Considered Personal Property Damage” section.
All other claims for personal property loss of up to
$3,000.00 can be handled with this bulletin.
The perspective of the customer, General Motors LLC,
and the Service Agent should be considered when
determining the amount of reimbursement which is fair
for all parties. Consideration of age and condition of the
personal property are some of the typical factors used
in these decisions.
Once an agreement is made on the reimbursement
amount, Service Management should obtain a signed
Claim Acknowledgement Form; obtain the damaged
goods; issue a check to the customer; and submit a
claim using the below procedures.
Customer Claim Acknowledgement Form
Complete the “Claim Acknowledgment Form” included
with this bulletin and obtain a customer signature.
Page 2
May, 2013
Bulletin No.: 09-00-89-008A
Transaction Submissions Procedure
For the Vehicle Repair:
• Use the applicable labor operation number from
the Labor Time Guide.
• Submit a ZREG claim. If vehicle is out of warranty
and repairs were authorized by Service
Management, also select the “Policy”
Transaction Flag.
For the Reimbursement of the Damaged Personal
Property:
• Submit a ZREG claim with the following:
Repair
Performed
Part
Count
Part No.
CC
Net Item Type
Labor Op
Labor Hours
Personal
Property
Damage
0
—
0090
Miscellaneous
0600018
0.2
Parts and Documentation Retention
Service Agent is required to retain all supporting
documents in accordance with the GM Service Policies
and Procedures Manual and Dealer Parts Retention
guidelines, including but not limited to:
• Signed Claim Acknowledgement Form
• Damaged personal property for which
reimbursement was granted
• Customer’s receipt showing item purchase date or
a document showing the approximate retail value
• Copy of Service Agent’s check issued to the
customer
• Signed Claim Acknowledgement Form and
receipts should be electronically attached to the
claim in Global Warranty whenever possible
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION
Bulletin No.: 09-00-89-008A
May, 2013
Page 3
Claim Acknowledgment Form
This document acknowledges the receipt of $____________________ (amount) form:
____________________________________________________________________________________________________
(Dealership’s Name)
On behalf of General Motors LLC, which was provided to me as reimbursement for the loss / damage of the following
personal property:
_____________________________________________________________________________________________________
(Description of item(s))
_____________________________________________________________________________________________________
(Description of item(s))
This damage occurred on ___________________________ (MM/DD/YYYY).
The vehicle Identification Number (VIN) is _________________________________________.
The incident did not involve a collision, fire, or bodily injury to myself or others.
__________________________________________________________________________________________
(Customer Signature )
_____________________
(Date)