09-00-89-016C

File in Section:
Bulletin No.:
Service Bulletin
Date:
00 - General Information
09-00-89-016C
May, 2013
WARRANTY ADMINISTRATION
Subject:
Labor Operation 0600014 – Suspected Tampering or Vehicle Modifications
Models:
2014 and Prior GM Passenger Cars and Trucks
This bulletin is being revised to add the 2014 model year and update the labor operation.
Please discard Corporate Bulletin Number 09-00-89-016B (Section 00 – General Information).
The purpose of this warranty administration bulletin is
to provide retail and wholesale service personnel with
the policies/procedures and the warranty claims
submission procedures that support the suspicion of
tampering to a vehicle's electrical, chassis/body or
propulsion system.
Labor Operation 0600014 – Suspected Tampering
Labor operation 0600014, Documentation of Vehicle
Tampering or Non-GM Vehicle Modifications can be
used to reimburse the dealership for the time used to
identify and document customer concerns that the
dealership has determined are the result of tampering
or non-GM vehicle modifications to a vehicle.
Tampering is defined as causing intentional damage to
a vehicle and is not covered under the terms of the GM
New Vehicle Limited Warranty.
Tampering can include, but is not limited to:
• inducing an electrical components and/or system
failures
• disconnecting wires or connectors
• intentional contamination of fluids
Non-GM vehicle modifications include, but are not
limited to:
• installation of non-GM accessories
• installation of suspension lowering or lift kits
• installation of aftermarket tires and/or wheels
• installation of “power-up chip” and/or non-GM
control module calibrations.
Copyright 2013 General Motors LLC. All Rights Reserved.
The new 0600014 labor operation is to be used to
reimburse the dealership for identifying and
documenting tampering or non-GM vehicle
modifications. If tampering and/or non-GM vehicle
modifications are suspected as the root cause for a
customer's concerns, please follow the guidelines
below:
• When the 0600014 labor operation is used,
thoroughly document the repair order to support
the use of the 0600014 labor operation. All straight
time must be documented and verified.
• The 0600014 labor operation can be used
independently.
• The repair order must be accurately documented
with the facts supporting the condition, including
photographs or other documentation as
appropriate.
• U.S. Dealers: Notify the Fixed Operations
Manager (FOM) of the situation.
• Canadian Dealers: Notify the District Manager Customer Care and Service Process (DM-CCSP)
of the situation.
If the dealership management in concert with the
FOM/DM-CCSP decides, in the interest of customer
satisfaction, to perform repairs related to tampering or
non-GM vehicle modifications, the repair order must
clearly document that the work performed is not being
done to correct a warrantable defect in material or
workmanship.
Claims should be submitted using the appropriate labor
operation and the dealer must check the Customer
Satisfaction box in Global Warranty Management.
Page 2
May, 2013
If additional time and/or parts are to be charged to GM,
use the appropriate labor operation as if it were a defect
in material or workmanship. All documentation must
clearly indicate that these are not repairs performed
under the terms of the New Vehicle Warranty.
Dealer Service Management must be involved in
any situation that would justify the use of labor
operation 0600014 and all claims will have to be
submitted with “Request for GM Authorization” routed
Bulletin No.: 09-00-89-016C
to the Warranty Support Center (WSC) or District
Manager - Customer Care and Service Process
(DM-CCSP) in Canada.
With the proper documentation, and with the assistance
of your Zone Team members, it may be appropriate to
initiate the Warranty Block procedures outlined in
the GM Service Policy & Procedures Manual,
section 1.4.14 (Voided Warranties and Branded Titles).
Global Warranty Management (GWM) Example
Repair Performed
Part
Count
Part No.
CC
Net
Item Type
Labor Op
Labor Hours
Net Item
Suspected Tampering
0
—
090
R
0600014
0.2
0.0
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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