09-06-04-026F

File in Section:
Service Bulletin
06 - Engine
Bulletin No.:
09-06-04-026F
Date:
January, 2013
INFORMATION
Subject:
Identifying Non-GM (Aftermarket) Engine and Transmission Calibrations for V6 and V8
Gasoline Engines Using Tech 2® or Global Diagnostic System 2 (GDS 2)
Models:
2006-2013 GM Passenger Cars and Light Duty Trucks — Equipped With Any V8
Gasoline Engine
2012-2013 Chevrolet Camaro — Equipped With V6 Engine RPO LFX
Attention: This Bulletin is effective beginning February 4, 2013. This bulletin applies to V6 and V8
gasoline engines ONLY. For Duramax™ diesel engines, refer to the latest version of
Corporate Bulletin Number 08-06-04-006. Always refer to the GM Service Policy and
Procedures Manual — Article: 1.2.2.12 for the latest GM Policy and Procedures
Information.
This bulletin is being revised to add the 2012-2013 Chevrolet Camaro equipped with V6
engine RPO LFX , update the information, the E-mail address for submitting digital pictures
to [email protected] — add sections for Service Agents Not Required to Call PQC for
Powertrain/Drivetrain Assembly Replacement Authorization, Service Agents Required to Call
PQC for Powertrain/Drivetrain Assembly Replacement Authorization, and change the term
“Dealer” to “Service Agent”. Please discard Corporate Bulletin Number 09-06-04-026E
(Section 06 – Engine/Propulsion System).
Engine, Transmission, Transfer Case,
Rear Axle Components and Catalytic
Converter Failures Due to Non-GM
Engine and/or Transmission Control
Module Calibrations Being Installed
Notice: Be advised that GM strongly recommends
performing the Calibration Verification Procedure
as outlined in this Bulletin, whenever diagnostics
determine a hard part failure may have occurred on
internal engine, transmission, transfer case or rear
axle components and BEFORE disassembly, repair
or replacement of an engine, transmission, transfer
case or rear axle assembly under warranty. It is also
recommended that the engine control module
Calibration Verification Procedure be performed
whenever diagnostics determine that catalytic
converter replacement is necessary.
General Motors is identifying an increasing number of
engine, transmission and catalytic converter part
failures that are the result of non-GM (aftermarket)
engine and transmission control calibrations being
installed.
Copyright 2013 General Motors LLC. All Rights Reserved.
When alteration to the GM-released engine or
transmission control module calibrations occurs, it
subjects powertrain and driveline components (engine,
transmission, transfer case, driveshaft and rear axle) to
stresses that were not tested by General Motors. It is
because of these unknown stresses, and the potential
to alter reliability, durability and emissions performance,
that GM has adopted a policy that prevents any
UNAUTHORIZED Service Agent warranty Transaction
submissions to any remaining warranty coverage, to
the powertrain and driveline components whenever the
presence of a non-GM calibration is confirmed – even if
the non-GM control module calibration is subsequently
removed.
Warranty coverage is based on the equipment and
calibrations that were released on the vehicle at time of
sale, or subsequently updated by GM. That’s because
GM testing and validation matches the calibration to a
host of criteria that is essential to assure reliability,
durability and emissions performance over the life of
the warranty coverage and beyond. Stresses resulting
from calibrations different from those tested and
released by GM can damage or weaken components,
leading to poor performance and or shortened life.
Page 2
January, 2013
Additionally, non-GM (aftermarket) issued engine
control modifications often do not meet the same
emissions performance standards as GM issued
calibrations. Depending on state statutes, individuals
who install engine control module calibrations that put
the vehicle outside the parameters of emissions
certification standards may be subject to fines and/or
penalties.
This bulletin outlines the Calibration Verification
Procedures for ALL Service Agents including Service
Agents Not Required to Call PQC for Powertrain/
Drivetrain Assembly Replacement Authorization and
Service Agents Required to Call PQC for Powertrain/
Drivetrain Assembly Replacement Authorization, using
the Tech ® or GDS 2 to identify the presence of non-GM
control module calibrations.
If a non-GM calibration is found and verification has
taken place through GM, the remaining powertrain and
driveline warranty may be blocked and notated in
Global Warranty Management (GWM) and the
dealership will be notified. This block prevents any
UNAUTHORIZED warranty claim submission.
Information for Service Agents Not
Required to Call PQC for Powertrain/
Drivetrain Assembly Replacement
Authorization
Notice: You are not required to e-mail TAC the
digital Calibration Verification photos from the
Tech 2® screen or GDS 2 screen shot. They must
be retained in the Service Agent Vehicle History
Service File.
1. The Service Department Personnel is required to
complete the Calibration Verification Procedure
including taking digital pictures from the Tech 2 ®
Vehicle Information - Engine Calibration ID and
Verification No. (Number) screen or the GDS 2
Calibration History Events screen shot in order to
determine that there are not any non-GM engine
or transmission control module calibrations
present.
2. After completing the Calibration Verification
Procedure, the Service Department personnel is
required to retain the documentation showing the
procedure was completed and also the digital
pictures or screen shot that were taken, in the
Service Agent Vehicle History Service File.
3. When returning an engine assembly a printed copy
of the Tech 2® Vehicle Information - Engine
Calibration ID and Verification No. (Number)
screen digital photo or the GDS 2 Calibration
History Events screen shot must be attached to
the documentation being returned with the unit.
⇒ If the Calibration Verification Procedure
determines that there are non-GM engine or
transmission control module calibrations
present the Service Department Personnel
must follow the same process as instructed in
the section titled: Information for Service
Agents Required to Call PQC for Powertrain/
Drivetrain Assembly Replacement
Authorization
Bulletin No.: 09-06-04-026F
Information for Service Agents
Required to Call PQC for Powertrain/
Drivetrain Assembly Replacement
Authorization
Notice: You are required to e-mail TAC the digital
Calibration Verification photos from the Tech 2 ®
screen or GDS 2 screen shot to the following
address: [email protected]
• The Calibrations Group will require a digital
picture (.jpg file format only) from the Tech 2 ® of
the Vehicle Information - Engine Calibration ID
and Verification No. (Number) screen according to
the process outlined in this Bulletin.
• OR
• The Calibrations Group will require a screen shot
(.jpg file format only) of the GDS 2 Calibration
History Events Screen according to the process
outlined in this Bulletin.
Using the Tech 2® to Retrieve Engine
Calibration ID and Verification No.
(Number) Information
Connect the Tech 2® to the vehicle.
Go to: Diagnostics and build the vehicle.
Select: Powertrain.
Select: Engine.
Select: Engine Control Module or PCM.
Select: Module ID Information or I/M
Information System if the Module ID Information
selection is not available.
7. *If "I/M information System" was selected, it
may be necessary to select "Vehicle Information"
in order to display the calibration information.
⇒ If the CVN information is displayed as “N/A”, it
will be necessary to contact the TCSC at
1-800-828-6860 for English or 1-800-503-3222
for French to obtain the CVN information.
1.
2.
3.
4.
5.
6.
2278650
Bulletin No.: 09-06-04-026F
January, 2013
2889412
Notice: The Tech 2® Vehicle Information Calibration ID and Verification No. screen will differ
slightly depending on vehicle and model year.
8. Take a CLEAR digital picture of the Tech 2 ®
Vehicle Information screen showing the entire VIN,
(Engine) Calibration ID and Verification No.
(Numbers). Two examples of the Tech 2® Vehicle
Information - (Engine) Calibration ID and
Verification No. screens are shown. Retain the
printout information and the Tech 2® screen
photograph with the repair order.
Notice: All photos MUST be sent as a .jpg file. Non
.jpg files are bounced by a firewall and will result in
delays in processing the case until the photos are
received in a viewable format. Keep all photos in
ONE e-mail.
9. Attach all photos as .jpg files to the e-mail. Send
the photos and the following information to
[email protected]
In the Subject Line of the e-mail include the
following:
– The phrase: “V8 Cal”.
– The complete: VIN .
– The Service Agent BAC.
10. In the Body of the e-mail include the following:
– The complete: VIN.
– The mileage.
– The Service Agent BAC
– The repair order (R.O.) number.
– The customer Complaint.
– The Cause of the Condition.
Page 3
11. The Service Agent will receive an e-mail reply after
the calibrations have been validated. The e-mail
reply will advise the Service Agent if the
calibrations are OEM.
⇒ If non-GM engine or transmission control
module calibrations are determined to be
present the Calibrations Group will forward the
case to the appropriate Brand Quality Manager
(BQM) for review. The BQM will then determine
whether the warranty will be blocked and will
respond to all parties concerned.
Notice: For Service Agents Required to Call PQC.
Requests that are sent to the Calibrations Group
are handled in the order in which they were
received.
12. You may call the PQC two hours after submitting
the e-mail to the Calibrations Group (or after the
results have been received by e-mail) for
authorization to replace the assembly. This time
allows the Calibrations Group to receive, review,
verify the calibrations and set up a case for the
request.
Be prepared to provide all the usual documentation
that is normally required when requesting an
assembly authorization from the PQC.
Notice: For Service Agents Not Required to
Call PQC.
13. If non-GM engine or transmission control module
calibrations are determined to be present e-mail
the photos and Calibration Verification
documentation using the information above to the
Calibrations Group at [email protected]
for Brand Quality Manager (BQM) review.
DO NOT contact GM Technical Assistance to discuss
warranty concerns on the aftermarket calibrations. ALL
questions and concerns about warranty should be
directed to the District Manager Aftersales (DMA), in
Canada the DM-CCSP (District Manager-Customer
Care and Service Process).
The Calibrations Group will update the appropriate
PQC or TAC case with the results of the Calibration
Verification request.
Renaming a File to .jpg Format
•
•
•
•
•
•
•
Go to: Start or the Start Icon.
Go to: Accessories.
Go to: Paint.
Select: the file or screen that you want to view.
Press: the Print Scrn button.
Select: Paste, to insert what you viewed.
Select: Save As and save the file as a .jpg file.
Page 4
January, 2013
Tech 2® Displaying All Zeroes for the
Verification Numbers on the Vehicle
Information - Calibration ID and
Verification No. (Number) Screen
2363198
If the Tech 2® that you are using displays all zeroes for
the Verification Numbers as shown, then perform the
following steps:
1. Update the Tech 2® with the latest software from
TIS2WEB.
2. Turn OFF the ignition for 90 seconds.
3. Connect the Tech 2® to the vehicle.
4. Turn ON the ignition, and build the vehicle.
Observe the Tech 2® Vehicle Information Calibration ID and Verification No. (Number)
screen for proper operation.
⇒ If the Tech 2® screen still does not display
properly, then turn OFF the ignition for
90 seconds again. Turn ON the ignition and
observe the same screen for proper operation.
Bulletin No.: 09-06-04-026F
Retrieving Calibrations From a Global A
Vehicles Using GDS 2
Notice: DO NOT e-mail photos from the GDS 2
System in the automatic format of a .png file. Your
e-mail will arrive to the Calibrations Group with no
photos attached.
This information applies to Global A vehicles and is
typical of the procedure that will be used.
1. Turn OFF the ignition.
2. Connect the MDI to the Data Link Connector (DLC)
of the vehicle.
Notice: Use the USB port to make the following
MDI connection:
3. Connect the MDI to a PC or laptop that has been
downloaded with the GDS 2 application from
TIS2WEB.
Notice: At least one Diagnostic Package must be
installed on the PC to perform diagnostics. If GDS 2
was just installed, select: Add New Diagnostic
Package and then select a: Diagnostic Package to
download.
4. Click: On the GDS 2 icon on the PC.
5. Click: On the Diagnostics icon.
6. Select: The serial number of the MDI
being used.
7. Select: The Enter icon.
8. Select: Module Diagnostics.
9. Select: Engine Control Module.
Notice: Due to the model selected, vehicle build,
software and RPO variations, GDS 2 may ask for
additional information in Step 10.
10. Select: Engine ID, if prompted.
11. Select: ID Information.
12. The Diagnostics page will appear.
Bulletin No.: 09-06-04-026F
January, 2013
Page 5
2889523
Notice: Typical view of a GDS 2 Calibration History
Events Screen. GDS 2 is capable of displaying up to
10 Calibration History Events. Select: Calibration
History from the drop down menu in order to display
the following items on the screen:
• Calibration History Buffer
• Number of Calibration History Events Stored
• Calibration Part Number History
• Calibration Verification Number History
13. Select: Save Report.
14. Select : Print.
15. Retain a copy of the screen shot with the repair
order.
Notice: All screen shots MUST be sent as a .jpg
file. Keep all photos in ONE e-mail.
16. E-mail a copy of the screen shot and the following
information to [email protected] In the
Subject Line of the e-mail include the following:
– The phrase: “V8 Cal”.
– The complete: VIN.
– The Service Agent BAC.
17. In the Body of the e-mail include the following:
– The complete: VIN.
– The mileage.
– The Service Agent BAC.
– The repair order (R.O.) number.
– The customer Complaint.
– The Cause of the Condition.
Notice: For Service Agents Required to Call PQC.
Requests that are sent to the Calibrations Group
are handled in the order in which they were
received.
18. You may call the PQC two hours after submitting
the e-mail to the Calibrations Group (or after the
results have been received by e-mail) for
authorization to replace the assembly. This time
allows the Calibrations Group to receive, review,
verify the calibrations and set up a case for the
request.
Be prepared to provide all the usual documentation
that is normally required when requesting an
assembly authorization from the PQC.
⇒ If non-GM engine or transmission control
module calibrations are determined to be
present the Calibrations Group will forward the
case to the appropriate Brand Quality Manager
(BQM) for review. The BQM will then determine
whether the warranty will be blocked and will
respond to all parties concerned.
Notice: For Service Agents Not Required to
Call PQC.
Page 6
January, 2013
19. If non-GM engine or transmission control module
calibrations are determined to be present e-mail
the photos and Calibration Verification
documentation using the information above to the
Calibrations Group at [email protected]
for Brand Quality Manager (BQM) review.
DO NOT contact GM Technical Assistance to discuss
warranty concerns on the aftermarket calibrations. ALL
questions and concerns about warranty should be
directed to the District Manager Aftersales (DMA), in
Canada the DM-CCSP (District Manager-Customer
Care and Service Process).
The Calibrations Group will update the appropriate
PQC or TAC case with the results of the Calibration
Verification request.
Creating a .jpg File From a GDS 2
Calibration History Events Screen Shot
1.
2.
3.
4.
5.
Click: On the Start icon.
Click: On All Programs.
Click: On Accessories.
Click: On Paint.
Navigate: To the Calibration History Events
screen, using the instructions provided in the
section titled — Retrieving Calibrations From a
Global A Vehicle Using GDS 2
6. Press: The Print Scrn button.
7. Go to: Paint.
8. Select: Paste.
Bulletin No.: 09-06-04-026F
9. Select: Save As.
10. Select: Desktop.
11. Select: File name. Name the file. As an example
use the VIN.
12. Select: Save as type, using the drop down menu.
13. Select: JPEG.
Warranty Information
•
The Dealership Service Management must be
involved in any situation that would justify the use
of labor operation Z1111.
• Notify the District Manager Aftersales (DMA), in
Canada the DM-CCSP (District
Manager-Customer Care and Service Process) of
the situation.
• All claims will have to be routed to the Warranty
Support Center (WSC) for approval.
• Please refer to Corporate Bulletin
Number 09-00-89-016, Labor Operation Z1111 Suspected Tampering or Vehicle Modifications for
important information.
For vehicles repaired under warranty, use:
Labor
Operation
Z1111
Labor
Time
Description
Suspected Tampering or
Vehicle Modifications
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
0.2 hr
WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION