09-06-04-026G

File in Section:
Bulletin No.:
Service Bulletin
Date:
06 - Engine
09-06-04-026G
March, 2013
INFORMATION
Subject:
Identifying Non-GM (Aftermarket) Engine and Transmission Calibrations for V6 and V8
Gasoline Engines Using Tech 2® or Global Diagnostic System 2 (GDS 2)
Models:
2006-2014 GM Passenger Cars and Light Duty Trucks — Equipped With Any V8
Gasoline Engine
2012-2014 Chevrolet Camaro — Equipped With V6 Engine RPO LFX
Attention: This Bulletin is effective beginning February 4, 2013. This bulletin applies to the above
V6 and V8 gasoline engines ONLY. For Duramax™ diesel engines, refer to the latest
version of Corporate Bulletin Number 08-06-04-006. Always refer to the GM Service
Policy and Procedures Manual — Article: 1.2.2.12 for the latest GM Policy and
Procedures Information.
This bulletin is being revised to add the 2014 model year, a Table of Contents, add Notice
bullets to Section 1. for GM Requires and GM Recommends the CVN Procedure being
performed, revise Sections 2. and 3. as Overview Information, add a Notice at the end of
Section 4. and Section 6., revise Sections 8., 8.A., 8.B., 9., 10. and 11. and update the
information including adding additional graphics. Please discard Corporate Bulletin
Number 09-06-04-026F (Section 06 – Engine/Propulsion System).
Table of Contents
1. 1. Engine, Transmission, Transfer Case, Rear
Axle Components and Catalytic Converter
Failures Due to Non-GM Engine and/or
Transmission Control Module Calibrations
Being Installed — Including GM Calibration
Verification Requires and Recommends
Notices
2. Overview of Calibration Retrieval and
Calibration Verification Procedure for Service
Agents NOT REQUIRED to Call PQC for
Powertrain/Drivetrain Assembly Replacement
Authorization
3. Overview of Calibration Retrieval and
Calibration Verification Procedure for Service
Agents REQUIRED to Call PQC for Powertrain/
Drivetrain Assembly Replacement
Authorization
4. Retrieving Engine Calibration ID and
Verification No. (Number) Information Using the
Tech 2® - This Action is Required for ALL
Service Agents (Model Dependent)
5. Tech 2® Displaying All Zeroes for the
Verification Numbers on the Vehicle
Information - Calibration ID and Verification
No. (Number/CVN) Screen
Copyright 2013 General Motors LLC. All Rights Reserved.
6. Retrieving Calibration Information From Global
A Vehicles Using GDS 2 - This Action is
Required for ALL Service Agents (Model
Dependent)
7. Creating a JPEG (.jpg) File From a GDS 2
Calibration History Screen Shot Using
Microsoft Paint
8. Calibration Verification Procedure — For
Service Agents NOT REQUIRED to Call PQC for
Powertrain/Drivetrain Assembly Replacement
Authorization — Using the Tech 2® or GDS 2
8. A. Calibration Verification Procedure —
Using the Tech 2®
8. B. Calibration Verification Procedure —
Using GDS 2
9. Calibration Verification Procedure — For
Service Agents REQUIRED to Call PQC for
Powertrain/Drivetrain Assembly Replacement
Authorization — This Procedure MUST be
Performed by the Calibrations Group
10. Procedure for ALL Service Agents for E-mailing
.jpg or JPEG Files to the Calibration Group
at — [email protected]
11. Calibrations Group - New E-mail Address [email protected]
12. Warranty Information
Page 2
March, 2013
1. Engine, Transmission, Transfer Case,
Rear Axle Components and Catalytic
Converter Failures Due to Non-GM
Engine and/or Transmission Control
Module Calibrations Being Installed —
Including GM Calibration Verification
Requires and Recommends Notices
Notice:
• Be advised that GM REQUIRES retrieving the
Calibration Information and performing the
Calibration Verification Procedure as outlined
in this Bulletin, whenever diagnostics
determine a hard part failure may have
occurred on internal engine parts and BEFORE
disassembly, repair or replacement of an
engine assembly under warranty.
• Be advised that GM strongly RECOMMENDS
retrieving the Calibration Information and
performing the Calibration Verification
Procedure as outlined in this Bulletin,
whenever diagnostics determine a hard part
failure may have occurred on transmission,
transfer case or rear axle components and
BEFORE disassembly, repair or replacement of
a transmission, transfer case or rear axle
assembly under warranty. It is also
RECOMMENDED that the engine control
module Calibration Verification Procedure be
performed whenever diagnostics determine
that catalytic converter replacement is
necessary.
• While it is not a REQUIREMENT to verify
transmission control module calibrations on
gasoline engine applications, like it is with
engine control module calibrations, they can
still be verified in the same manner if it is
necessary for any reason.
General Motors is identifying an increasing number of
engine, transmission and catalytic converter part
failures that are the result of non-GM (aftermarket)
engine and transmission control module calibrations
being installed.
When alteration to the GM-released engine or
transmission control module calibrations occurs, it
subjects powertrain and driveline components (engine,
transmission, transfer case, driveshaft and rear axle) to
stresses that were not tested by General Motors. It is
because of these unknown stresses, and the potential
to alter reliability, durability and emissions performance,
that GM has adopted a policy that prevents any
UNAUTHORIZED Service Agent warranty Transaction
submissions to any remaining warranty coverage, to
the powertrain and driveline components whenever the
presence of a non-GM calibration is confirmed – even if
the non-GM control module calibration is subsequently
removed.
Warranty coverage is based on the equipment and
calibrations that were released on the vehicle at time of
sale, or subsequently updated by GM. That’s because
Bulletin No.: 09-06-04-026G
GM testing and validation matches the calibration to a
host of criteria that is essential to assure reliability,
durability and emissions performance over the life of
the warranty coverage and beyond. Stresses resulting
from calibrations that are different from those tested
and released by GM can damage and/or weaken
components, leading to poor performance and/or
shortened life.
Additionally, non-GM issued engine control module
modifications often do not meet the same emissions
performance standards as GM issued calibrations.
Depending on state statutes, individuals who install
engine control module calibrations that put the vehicle
outside the parameters of emissions certification
standards may be subject to fines and/or penalties.
This bulletin outlines the Calibration Retrieval and
Calibration Verification Procedures for ALL Service
Agents including Service Agents NOT Required to Call
PQC for Powertrain/Drivetrain Assembly Replacement
Authorization and Service Agents Required to Call
PQC for Powertrain/Drivetrain Assembly Replacement
Authorization, using the Tech 2® or GDS 2 to identify
the presence of non-GM control module calibrations.
If a non-GM calibration is found and verification has
taken place through GM, the remaining powertrain and
driveline warranty may be blocked and notated in
Global Warranty Management (GWM) and the
dealership will be notified. This block prevents any
UNAUTHORIZED warranty claim submission.
2. Overview of Calibration Retrieval and
Calibration Verification Procedure for
Service Agents NOT REQUIRED to Call
PQC for Powertrain/Drivetrain
Assembly Replacement Authorization
Notice:
• The Service Agent Service Department
Personnel is NOT REQUIRED TO E-MAIL TAC
the digital Calibration Verification photos from
the Tech 2® screen or GDS 2 screen shot,
UNLESS non-GM calibrations are found.
• The Service Agent Service Department
Personnel is REQUIRED TO RETAIN ALL of the
related documentation showing the Calibration
Information was Retrieved and the Calibration
Verification Procedure was completed, in the
Service Agent Vehicle History Service File.
1. Depending on the vehicle being serviced, the
Service Department Personnel is required to
complete one of the following procedures, either
Step 1.1 or Step 1.2 in order to ensure that there
are not any non-GM engine control module
calibrations present:
1.1. Section 4. Retrieving Engine Calibration ID
and Verification No. (Number) Information
Using the Tech 2®
After retrieving the calibration information,
Go to Step 2.
OR
Bulletin No.: 09-06-04-026G
March, 2013
1.2. Section 6. Retrieving Calibration
Information From Global A Vehicles
Using GDS 2
After retrieving the calibration information,
Go to Step 2.
2. After retrieving the Calibration Information and
performing Section: 8. Calibration Verification
Procedure — For Service Agents NOT
REQUIRED to Call PQC for Powertrain/
Drivetrain Assembly Replacement
Authorization — Using the Tech 2® or GDS 2 the
Service Department personnel is required to
retain all of the related documentation showing the
procedures were completed in the Service Agent
Vehicle History Service File.
⇒ If the Calibration Verification Procedure
determines that THERE ARE non-GM engine
control module calibrations present, the
Service Department Personnel MUST
follow the procedure as instructed in
Section: 10. Procedure for All Service Agents
for E-mailing .jpg or JPEG Files to the
Calibration Group at —
[email protected]
3. When returning an engine assembly a printed
copy of the Tech 2® Vehicle Information - Engine
Calibration ID and Verification No. (Number/CVN)
screen or the GDS 2 Calibration History (Events)
screen shot must be attached to the
documentation being returned with the unit.
Notice: For additional information regarding:
Service Agents NOT Required to Call PQC for
Powertrain/Drivetrain Assembly Replacement
Authorization, refer to the latest version of
Corporate Bulletin #12-07-30-001 Information for
Service Agents Not Required to Contact Product
Quality Center (PQC) for CNG, LPG or Gasoline
Engine, Transmission and/or Transfer Case
Replacement Authorization
3. Overview of Calibration Retrieval and
Calibration Verification Procedure for
Service Agents REQUIRED to Call PQC
for Powertrain/Drivetrain Assembly
Replacement Authorization
Notice:
• The Service Agent Service Department
Personnel is REQUIRED TO E-MAIL TAC the
digital Calibration Verification photos from the
Tech 2® screen or GDS 2 screen shot in .jpg or
JPEG format only, to the following e-mail
address: [email protected]
• The Service Agent Service Department
Personnel is REQUIRED TO RETAIN ALL of the
related documentation showing the Calibration
Information was Retrieved and the Calibration
Page 3
Verification Procedure was performed by the
Calibrations Group (their e-mail response), in
the Service Agent Vehicle History Service File.
1. Depending on the vehicle being serviced, the
Service Department Personnel is required to
complete one of the following procedures, either
Step 1.1 or Step 1.2 in order to ensure that there
are not any non-GM engine control module
calibrations present:
1.1. Section 4. Retrieving Engine Calibration ID
and Verification No. (Number) Information
Using the Tech 2®
OR
1.2. Section 6. Retrieving Calibration
Information From Global A Vehicles Using
GDS 2
2. After retrieving the Calibration Information and
REFERRING to Section: 9. Calibration
Verification Procedure — For Service Agents
Required to Call PQC for Powertrain/Drivetrain
Assembly Replacement Authorization — MUST
be Performed by the Calibrations Group , follow
the procedure in Section: 10. Procedure for All
Service Agents for E-mailing .jpg or JPEG Files
to the Calibration Group at —
[email protected]
3. The Service Department Personnel is required to
retain all of the related documentation showing the
procedures were completed in the Service Agent
Vehicle History Service File.
4. When returning an engine assembly a printed
copy of the Tech 2® Vehicle Information - Engine
Calibration ID and Verification No. (Number/CVN)
screen OR the GDS 2 Calibration History (Events)
screen shot must be attached to the
documentation being returned with the unit.
Notice: For additional information regarding:
Service Agents Required to Call PQC for
Powertrain/Drivetrain Assembly Replacement
Authorization, refer to the latest version of
Corporate Bulletin #02-07-30-029 Product Quality
Center (PQC) Assembly Replacement Process
4. Retrieving Engine Calibration ID and
Verification No. (Number) Information
Using the Tech 2® - This Action is
Required for ALL Service Agents
(Model Dependent)
Notice: This information applies to vehicles that
are Tech 2® compatible and is typical of the
procedure that will be used.
1. Connect the Tech 2® to the vehicle.
2. Go to: Diagnostics and build the vehicle.
3. Select: Powertrain.
4. Select: Engine.
5. Select: Engine Control Module or PCM.
6. Select: Module ID Information or I/M
Information System if the Module ID Information
selection is not available.
Page 4
March, 2013
7. *If "I/M information System" was selected, it
may be necessary to select "Vehicle Information"
in order to display the calibration information.
⇒ If the CVN information is displayed as “N/A”, it
will be necessary to contact the TCSC at
1-800-828-6860 for English or 1-800-503-3222
for French to obtain the CVN information.
⇒ If the CVN Information is displayed as all
zeroes, refer to Section: 5. Tech 2® Displaying
All Zeroes for the Verification Numbers on
the Vehicle Information - Calibration ID and
Verification No. (Number/CVN) Screen
Bulletin No.: 09-06-04-026G
The Tech 2® Vehicle Information Calibration ID and Verification No. screen
will differ slightly depending on vehicle and
model year.
8. Take a CLEAR digital picture(s) of the Tech 2®
Vehicle Information screen showing the entire VIN,
(Engine) Calibration ID and Verification No.
(Number/CVN) and save it in .jpg format.
Notice: It is recommended that an electronic copy
of the Tech 2® screen photograph(s) also be saved.
9. Retain the printout information and the Tech 2®
screen photograph(s) with the repair order.
•
5. Tech 2® Displaying All Zeroes for the
Verification Numbers on the Vehicle
Information - Calibration ID and
Verification No. (Number/CVN) Screen
2278650
2363198
2889412
Notice:
• Two examples of the Tech 2® Vehicle
Information - (Engine) Calibration ID and
Verification No. screens are shown.
If the Tech 2® that is being used displays all zeroes for
the Verification Numbers as shown, then perform the
following steps:
1. Update the Tech 2® with the latest software from
TIS2WEB.
2. Turn OFF the ignition for 90 seconds.
3. Connect the Tech 2® to the vehicle.
4. Turn ON the ignition, and build the vehicle.
Observe the Tech 2® Vehicle Information Calibration ID and Verification No. (Number/CVN)
screen for proper operation.
⇒ If the Tech 2® screen still does not display
properly, then turn OFF the ignition for
90 seconds again. Turn ON the ignition and
observe the same screen for proper operation.
Bulletin No.: 09-06-04-026G
March, 2013
6. Retrieving Calibration Information
From Global A Vehicles Using GDS 2 This Action is Required for ALL Service
Agents (Model Dependent)
Notice: This information applies to Global A GDS 2 compatible vehicles and is typical of the
procedure that will be used.
1. Turn OFF the ignition.
2. Connect the MDI to the Data Link Connector (DLC)
of the vehicle.
Notice: Use the USB port to make the following MDI
connection:
3. Connect the MDI to a PC or laptop that has been
downloaded with the GDS 2 application from
TIS2WEB.
Page 5
Notice: At least one Diagnostic Package must be
installed on the PC to perform diagnostics. If GDS 2
was just installed, select: Add New Diagnostic
Package and then select a: Diagnostic Package to
download.
4. Select: GDS 2 icon on the PC.
5. Select: Diagnostics icon.
6. Select: serial number of the MDI being used.
7. Select: Enter icon.
8. Select: Module Diagnostics.
9. Select: Engine Control Module.
Notice: Due to the model selected, vehicle build,
software and RPO variations, GDS 2 may ask for
additional information in Step 10.
10. Select: Engine ID, if prompted.
11. Select: ID Information.
12. The Diagnostics page will appear.
2889523
Notice: This is a typical view of a GDS 2 Calibration
History Events Screen. GDS 2 is capable of
displaying up to 10 Calibration History Events.
13. Select: Calibration History from the drop down
menu in order to display the following items on the
screen, including the VIN:
• Calibration History Buffer
• Number of Calibration History Events Stored
• Calibration Part Number History
• Calibration Verification Number History
14. Select: Save Report.
15. Select: Print.
Notice: It is recommended that an electronic copy
of the GDS 2 Calibration History also be saved.
Refer to Section: 7. Creating a JPEG (.jpg) File From
a GDS 2 Calibration History Screen Shot Using
Microsoft Paint
16. Retain a copy of the printed screen shot with
the repair order.
Page 6
March, 2013
7. Creating a JPEG (.jpg) File From a
GDS 2 Calibration History Screen Shot
Using Microsoft Paint
1.
2.
3.
4.
5.
6.
7.
8.
9.
Select: Start icon.
Select: All Programs.
Select: Accessories.
Select: Paint.
Navigate to: Calibration History .
Press the: Print Scrn button.
Open: Microsoft Paint.
Select: Paste.
Select: Save As.
Bulletin No.: 09-06-04-026G
10. Select: Desktop.
11. Select: File name. Name the file. As an example
use the VIN.
12. Select: Save as type, using the drop down menu.
13. Select: JPEG
8. Calibration Verification Procedure —
For Service Agents NOT REQUIRED to
Call PQC for Powertrain/Drivetrain
Assembly Replacement
Authorization — Using the Tech 2® or
GDS 2
1. Go to: TIS2WEB Home Page.
3340046
2. Select: Calibration Information (SPS Info).
Bulletin No.: 09-06-04-026G
March, 2013
Page 7
3340097
3. Enter the: VIN.
4. Select: Get Cal ID.
Page 8
March, 2013
Bulletin No.: 09-06-04-026G
3340122
5. Select: ECM Engine Control Module —
Programming from the Controller dropdown
menu and select: Next.
Bulletin No.: 09-06-04-026G
March, 2013
Page 9
3340145
6. Select: Complete History at the top left or bottom
left of the page to access the GM Vehicle
Calibration Information screen, which displays all
of the GM Approved Calibrations and CVNs
(Verification Numbers).
⇒ If the vehicle being serviced requires using the
Tech 2® , Go to subsection: 8. A. Calibration
Verification Procedure — Using the Tech 2®
⇒ If the vehicle being serviced requires using
GDS 2, Go to subsection: 8. B. Calibration
Verification Procedure — Using GDS 2
8. A. Calibration Verification Procedure — Using the
Tech 2®
Page 10
March, 2013
Bulletin No.: 09-06-04-026G
3336860
Compare each: Calibration ID Part Number and
Verification No. (Number/CVN) from your Tech 2 ®
photo to the corresponding Calibration ID Part
Number and Verification No. (Number/CVN) listed in
the TIS2WEB GM Vehicle Calibration Information
screen of TIS2WEB to ensure that they are ALL an
EXACT MATCH.
⇒ If ANY of the Calibration ID Part Number and
Verification No. (Number/CVN) when COMPARED
to the Calibration ID Part Number and Verification
No. (Number/CVN) listed in the TIS2WEB GM
Vehicle Calibration Information screen, DO NOT
MATCH, then non-GM calibrations may be
present and you should follow the procedure in
Section: 10. Procedure for All Service Agents for
E-mailing .jpg or JPEG Files to the Calibration
Group at — [email protected] in order to
e-mail your findings to the Calibration Group, who
will then document your information with the
appropriate Brand Quality Manager (BQM) in the
Brand Quality Team.
8. B. Calibration Verification Procedure — Using
GDS 2
Bulletin No.: 09-06-04-026G
March, 2013
Page 11
3338923
3339024
Page 12
March, 2013
Compare each: Engine Calibration Part Number
History parameter and Calibration Verification
Number History parameter from the GDS 2
Calibration History screen to the Calibration Part
Number and Calibration Verification Number (CVN)
listed in the GM Vehicle Calibration Information
screen of TIS2WEB to ensure that they are ALL an
EXACT MATCH.
⇒ If ANY Engine Calibration Part Number History
parameter and Calibration Verification Number
History parameter when COMPARED to the Engine
Calibration Part Number History parameter and
Calibration Verification Number History listed in the
TIS2WEB GM Vehicle Calibration Information
screen, DO NOT MATCH, then non-GM
calibrations may be present and you should follow
the procedure in Section: 10. procedure for All
Service Agents for E-mailing .jpg or JPEG Files
to the Calibration Group at —
[email protected] in order to e-mail your
findings to the Calibration Group, who will then
document your information with the appropriate
Brand Quality Manager (BQM) in the Brand
Quality Team.
9. Calibration Verification Procedure —
For Service Agents REQUIRED to Call
PQC for Powertrain/Drivetrain
Assembly Replacement
Authorization — This Procedure MUST
be Performed by the Calibrations Group
Notice: For Service Agents Required to Call PQC
for Powertrain/Drivetrain Assembly Replacement
Authorization, the Calibration Verification
Procedure MUST be Performed by the Calibrations
Group
1. Assemble the Calibration Information that was
retrieved when you performed
Section: 4. Retrieving Engine Calibration ID and
Verification No. (Number) Information Using the
Tech 2® - This Action is Required for ALL
Service Agents (Model Dependent)
OR
2. Assemble the Calibration Information
that was retrieved when you performed
Section: 6. Retrieving Calibration Information
From Global A Vehicles Using GDS 2 - This
Action is Required for ALL Service Agents
(Model Dependent)
3. Go to Section: 10. Procedure for ALL Service
Agents for E-mailing .jpg or JPEG Files to the
Calibration Group at —
[email protected] .
Bulletin No.: 09-06-04-026G
10. Procedure for ALL Service Agents
for E-mailing .jpg or JPEG Files to the
Calibration Group at —
[email protected]
Notice:
1. ALL screen shots MUST be sent as a .jpg or
JPEG file. Keep all photos in ONE e-mail.
2. DO NOT e-mail photos from the GDS 2 in the
automatic format of a .png file. Your e-mail will
arrive at the Calibrations Group with the .png
file(s) stripped by the security firewall.
1. Create an e-mail to be sent to:
[email protected]
2. Attach the Tech 2® digital .jpg photos or the GDS 2
.jpg or JPEG files to the e-mail. Keep ALL photos
in one e-mail.
3. In the Subject Line of the e-mail include the
following:
3.1. The phrase: “V6 Cal” or “V8 Cal”.
3.2. The complete: VIN.
3.3. The Service Agent BAC.
4. In the Body of the e-mail include the following:
4.1. The complete: VIN.
4.2. The Mileage.
4.3. The Service Agent BAC.
4.4. The Repair Order (R.O.) or Job Card
number.
4.5. The Customer Complaint.
4.6. The Cause of the Condition.
Notice: Requests that are sent to the Calibrations
Group are handled in the order in which they were
received.
5. The Service Agent will receive an e-mail reply after
the calibrations have been validated. The e-mail
reply will advise the Service Agent if the
calibrations are OEM.
⇒ If non-GM engine or transmission control
module calibrations are determined to be
present, the Calibrations Group will forward the
case to the appropriate Brand Quality Manager
(BQM) for review. The BQM will then determine
whether the warranty will be blocked and will
respond to all parties concerned.
6. You may call the PQC two hours after submitting
the e-mail to the Calibrations Group (or after the
results have been received by e-mail) for
authorization to replace the assembly. This time
allows the Calibrations Group to receive, review,
verify the calibrations and set up a case for the
request. The Calibrations Group will also update
the PQC or TAC case with the results of the
Calibration Verification Request.
Be prepared to provide all the usual documentation
that is normally required when requesting an
assembly authorization from the PQC.
Bulletin No.: 09-06-04-026G
March, 2013
Notice: DO NOT contact GM Technical Assistance
(TAC) to discuss warranty concerns on the
aftermarket calibrations. ALL questions and
concerns about warranty should be directed to the
District Manager Aftersales (DMA), in Canada the
DM-CCSP (District Manager-Customer Care and
Service Process).
11. Calibrations Group - New E-mail
Address - [email protected]
The Calibrations Group has a new e-mail address to be
used when mailing the digital .jpg photographs of the
Engine Calibration ID and Verification No. (Number)
Information taken from the Tech 2® or JPEG
photographs from the GDS 2 Calibration History
screen shot.
E-mail all .jpg or JPEG files to this
address: [email protected]
Page 13
12. Warranty Information
•
The Dealership Service Management must be
involved in any situation that would justify the use
of labor operation Z1111.
• Notify the District Manager Aftersales (DMA), in
Canada the DM-CCSP (District
Manager-Customer Care and Service Process) of
the situation.
• All claims will have to be routed to the Warranty
Support Center (WSC) for approval.
• Please refer to Corporate Bulletin
Number 09-00-89-016, Labor Operation Z1111 Suspected Tampering or Vehicle Modifications for
important information.
For vehicles repaired under warranty, use:
Labor
Operation
Z1111
Labor
Time
Description
Suspected Tampering or
Vehicle Modifications
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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