10-00-89-006C

File in Section:
Bulletin No.:
Service Bulletin
Date:
00 - General Information
10-00-89-006C
December, 2013
INFORMATION
Subject:
Information for Dealers on How to Submit a Product Information Report (PIR)
(Canada Only)
Models:
2014 and Prior GM Passenger Cars and Trucks
Attention: U.S. dealers should refer to the latest version of Corporate Bulletin Number
02-00-89-002.
This bulletin has been revised to add the 2014 model year and provide updated information
on Product Information Reports. Please discard Corporate Bulletin Number 10-00-89-006B.
Dealers/Technicians play a key role in reporting product
issues via Product Information Reporting. The
timeliness and detailed information in these reports
proves to be extremely important to the product
problem resolution process. This bulletin will offer
information on how to submit an electronic Product
Information Report.
Guidelines for Submitting a Product
Information Report (PIR)
Product Information Reports are an important tool that
help us collectively identify and quickly address
emerging issues on our vehicles, particularly during the
launch of new programs.
A good rule of thumb when considering when to submit
a report is whether it meets the “3 Critical Points”
below:
1. Critical Product Concern: Safety, no start,
walk-home condition.
2. Critical Timing: Safety Concern, Vehicle in
dealership, Concerning plant build condition.
3. Critical Information: More detailed information,
including photos or videos can be provided to
enhance understanding of the issue.
In addition to the examples of critical conditions noted
above, product information reports can also be helpful
for communicating:
• Wire harness routing causing damage (Critical
information communicated with photos)
• Emerging conditions that have required repetitive
repairs with no apparent service bulletin or PI
(Critical Product Concern)
Copyright 2013 General Motors LLC. All Rights Reserved.
•
Significant issues not typically submitted as a
warranty claim (Critical Product Concern or
Critical Information)
• Vehicle operating normally but condition
unacceptable to the customer
• Critical issues found during Pre-Delivery
Inspection (PDI) or with GM Accessories
Service Information (SI) Feedback, not Product
Information Reports, should be submitted for the
following:
• Issues with Service Information (SI) repair
information
• Issues with the Technical Service or Preliminary
Information Bulletin
• Issues with the Labor Time Guide
Important: Do not include personal opinions in
product reports. State only the facts.
Submitting a Product Information
Report (PIR)
•
Submit Product Information Reports (PIRs) using
one of the two electronic PIR forms located in GM
GlobalConnect.
Note: There are two methods available for submitting a
PIR to General Motors of Canada Limited (GMCL). The
Enhanced PIR form uses an on-line submission
process, where the form is completed while logged onto
GlobalConnect, and sent to GMCL using a “Submit”
button at the bottom of the page. The legacy PIR form
is completed, saved to the computer hard drive and
e-mailed to GMCL. With the legacy form, a copy of the
blank form can be saved to your local hard drive, by
selecting the save Icon from the PDF form header.
Page 2
December, 2013
Important: Submit only one PIR for each product
condition. Additional VINs demonstrating the same
product condition should be included on the same
report in the field labeled "Additional VIN #s with same
condition."
Completing the Enhanced PIR Form
The Enhanced PIR form is located in the Service
Workbench of GlobalConnect. The Partner Security
Coordinator for your dealership MUST enable this link
so that each member of the dealer service staff will
have access to this enhanced PIR form.
In addition to the Service Workbench, the Enhanced
PIR form is available in the Best Service Experience/
Best Service Retention page under Commonly Used
Links, as well as the GlobalConnect Library under
Service/Vehicle Information.
The Enhanced PIR form is titled PIR ONLINE —
Product Information Report (Online Submission)
The electronic Product Information Report (PIR) form
contains fields to record the following information:
• Dealer code or BAC code
• Dealer contact (name of person making report)
• E-mail address*
• Job Card or Repair order number
• Odometer (KMs)
• Labour operation (if known)
• VIN (mandatory - include all 17 digits)
• Additional VIN #s with same condition
• Condition (customer description)
• Cause
• Correction
• Part number and/or part name
• Three Attachments fields**
* When a valid e-mail address is entered, a copy of the
completed form will automatically be sent to the e-mail
address indicated, as a confirmation that the report was
received by General Motors
Submission Process for Enhanced PIR Form
• Complete Form
• Insert and attachments as required
• Press the “SUBMIT” button at the bottom of
the page
Completing the Legacy PIR Form
The Legacy PIR form is located in the Best Service
Experience/Best Service Retention page under Brand
and Product Information, as well as the GlobalConnect
Library under Service/Vehicle Information.
The electronic Product Information Report (PIR) form
contains fields to record the following information:
• Dealer code or BAC code
• Dealer contact (name of person making report)
• E-mail address
•
•
•
•
•
•
•
•
•
Bulletin No.: 10-00-89-006C
Job Card or Repair order number
Odometer (KMs)
Labour operation (if known)
VIN (mandatory - include all 17 digits)
Additional VIN #s with same condition
Condition (customer description)
Cause
Correction
Part number and/or part name
USER TIP
A local copy of the blank PIR REPORT FORM can be
saved to your computer desktop for easier submission
of future reports. To save a copy of the blank form to
your computer desktop, open the PIR form on GM
GlobalConnect as usual and then save a copy by
selecting the save Icon from the PDF form header. A
pop-up dialog box will then open. Choose your desired
file destination as "Desktop" and rename the file
Product Information Report, and the click "Save." You
will now be able to quickly locate and open your local
copy of the blank form by simply clicking on the saved
PRODUCT INFORMATION REPORT form located on
your desktop.
Submission Process for Completed Legacy
PIR Form
1. Complete form and save this document on your
hard drive.
• Select "File - Save As".
• Rename the file
• Save document on the desktop or in a folder.
2. Create an e-mail to send PIR.
• Address e-mail to [email protected].
• On the "Subject" line, enter the model year and
vehicle type (e.g. 2010 Camaro).
• Attach the PIR form in ‘pdf’ format.
• Attach photo, audio or video files**(optional if
applicable).
• Send the e-mail.
**Acceptable File Formats:
• Photo images - JPG format (For photo advice,
please refer to the latest version Corporate
Bulletin Number 07-00-89-036)
• Audio files - WAV format
• Video files – the standard Movie or Video formats
of most digital cameras are acceptable (for
example: AVI, MOV, MPG and MVI formats).
Important: The email system is unable to accept
messages with very large attachments. The total size of
all attachments should not exceed 10 MB. To minimize
the size of Video files, it is recommended to record with
the Movie image size set to 320x240 (commonly
referred as ‘320’ mode) and keep the recording time to
a minimum, typically 15 seconds or less.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION