12-07-30-001B

File in Section:
Service Bulletin
Bulletin No.:
Date:
07 - Transmission/Transaxle
12-07-30-001B
January, 2013
INFORMATION
Subject:
Information for Service Agents Not Required to Contact Product Quality Center (PQC)
for CNG, LPG or Gasoline Engine, Transmission and/or Transfer Case Replacement
Authorization
Models:
2013 and Prior GM Passenger Cars and Light Duty Trucks
Equipped with CNG, LPG or Gasoline Engine, Automatic or Manual Transmission and/
or Transfer Case
Attention: This Bulletin information excludes vehicles equipped with an Allison transmission,
specified vehicles equipped with a Duramax™ diesel engine or any Powertrain/
Drivetrain assembly that is currently on restriction. All Service Agents are still required
to contact the PQC for Allison transmission replacement, specified vehicles equipped
with a Duramax™ diesel engine replacement and any current restrictions or
exchanges.
This bulletin is being revised to update the Subject text, the information, add specified
vehicles equipped with a Duramax™ diesel engine, change the term “Dealer” to “Service
Agent”, change the term “Claim” to “Transaction” and inform most Service Agents that
beginning February 4, 2013 they are no longer required to contact the PQC for CNG, LPG or
gasoline engine, transmission and/or transfer case replacement authorization. Please
discard Corporate Bulletin Number 12-07-30-001A (Section 07 – Transmission / Transaxle).
CNG, LPG or Gasoline Engine,
Transmission and/or Transfer Case
Replacement Process for Service
Agents With Regional Empowerment
Level
Beginning February 4, 2013, most Service Agents will
no longer be required to contact the PQC for CNG, LPG
or gasoline engine, transmission and/or transfer case
replacement authorization.
Some Service Agents will still be required to contact the
PQC for ALL engine, transmission and/or transfer
case assembly replacement authorizations. Those
Service Agents that are required to contact the PQC
will be notified by letter and by their regional
representative.
Copyright 2013 General Motors LLC. All Rights Reserved.
Service Agents Not Required to Contact
the PQC for CNG, LPG or Gasoline
Engine, Transmission and/or Transfer
Case Replacement Authorization
You are no longer required to contact the PQC and are
not required to have a pre-authorization to either repair
or replace an engine, transmission and/or transfer
case. The Service Manager has the authority and the
responsibility to make the decision regarding either
repairing or replacing these assemblies.
It is still required that you examine both alternatives and
make the best decision for the customer, while keeping
expense management in-line. Your past performance
has given you this additional empowerment within the
Global Warranty Management (GWM) system and your
future performance will impact the retention of this
enhanced empowerment.
It is required that all engine, transmission and/or
transfer case assemblies with core charges are
retained for 1 day after the Transaction has been paid.
Page 2
January, 2013
Components without core charges that have not been
requested to be returned by the WPC must be retained
as outlined in Service Policies and Procedure Manual
Article 1.7.3. Any assembly that is replaced may need
to be returned to the Warranty Parts Center (WPC) for
review.
Submitting Engine, Transmission and/
or Transfer Case Transactions Into
Global Warranty Management (GWM) /
Record Retention Process
Service Agents MUST complete the following in order to
submit engine, transmission and/or transfer case
Transactions into GWM:
1. As applicable, insert the transmission flush code in
the labor operation dependency field.
2. For engine, transmission and/or transfer case
assembly replacements, document the serial
numbers of BOTH the failed component being
removed and the replacement component being
installed.
3. Submit the warranty Transaction with the
appropriate authorization code, if required: As an
example: (A / E / P)
Service Agents are required to retain the completed
Repair Estimate - Replacement Component Assembly
Estimate worksheet. Attach the Repair Estimate Replacement Component Assembly Estimate
worksheet to the repair order, document the
transmission flush code and Calibration Verification
Number as applicable. Retain all documentation in the
Service Agent Vehicle Service History File.
Notice: For information regarding the Calibration
Verification Number, refer to the latest version of
Corporate Bulletin #08-06-04-006 or #09-06-04-026
in SI.
All Service Agents Are Still Required to
Call the PQC for an Assembly
Replacement Authorization for These
Components
Notice: As a reminder, all Service Agents are still
required to call the PQC for an assembly
replacement authorization for the following
components:
• Current parts restriction on the Allison
transmission.
Bulletin No.: 12-07-30-001B
•
Current parts restriction on the Duramax™ diesel
engine for the following vehicles:
– Model Year 2010 Chevrolet Express Equipped
with RPO LGH.
– Model Year 2010 GMC Savana Equipped with
RPO LGH.
– Model Year 2011-2013 All Vehicles Equipped
with RPO LGH or LML.
• Any component listed in a current parts restriction.
• A current assembly exchange program.
The service department personnel should be prepared
to provide diagnostic information.
Returning an Assembly
Notice: Service Agents may be requested to return
the assembly to the Warranty Parts Center (WPC)
for inspection. Failure to perform the following
procedures may result in a debit for the repair.
When returning an assembly the following MUST be
attached to the return shipping container as indicated
by the instructions supplied with the new assembly:
• A legible copy of the repair order containing the
serial number of BOTH the failed assembly being
returned and the replacement assembly being
installed.
• Document the transmission flush code (as
applicable).
• A completed Calibration Verification Number (as
applicable).
• A completed Repair Estimate - Replacement
Component Assembly Estimate worksheet for the
assembly category.
• All fluids MUST be drained and proper packaging
procedures observed.
• If an engine assembly is being returned, the oil
filter MUST be drained of oil, properly packaged
and secured in a plastic bag and attached to the
engine assembly.
Service Agents Working With PCC
(United States Only)
Service Agents that are working with the PCC to
reimburse Independent Service Centers (ISC), must
continue to follow the existing processes.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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