13-00-89-003

File in Section:
Bulletin No.:
Service Bulletin
Date:
00 - General Information
13-00-89-003
April, 2013
INFORMATION
Subject:
Vehicle Software Enhancements
Models:
2014 and Prior GM Passenger Cars and Light Duty Trucks
The new technology systems on today’s vehicles may
have software enhancements available to add
additional functionality after the vehicle is produced. To
meet customer expectations, GM may make these
software enhancements available at no charge to
customers and also support updates to unsold vehicles.
Most of these updates will be to the infotainment
systems.
This opportunity to satisfy our customers will provide
additional features, controls or refreshed data, and are
desired by the customer. Although no “deficiency”
existed with the original vehicle software, General
Motors recognizes the desire of the consumer in certain
instances to obtain this updated content to enhance
their vehicle ownership experience. Consumers, as
they have become more tech savvy, have higher
expectations of their manufacturer to be proactive in
meeting their needs, and to make available upgrades of
software for such devices as their computers, cell
phones and personal computing tablets, at times with
no cost out of pocket.
When these enhancements are announced by a GM
Marketing division, a dealer service bulletin will be
issued advising which vehicles are eligible along with
specific instructions to update the software. There will
be a unique Global Labor Code to claim reimbursement
for the labor time using Transaction Type ZSSP through
the Global Warranty System. The dealer bulletin will
describe the benefits of the new version of software
available and encourage the dealership to upgrade the
vehicle for the customer with their consent to do so.
Vehicles eligible for a software upgrade can be
identified through the Global Warranty system,
Investigate Vehicle History (IVH) in the Service
Information Section, allowing easy service lane
identification by the Service Consultant. All unsold
eligible vehicles should also be updated with the new
software when directed by General Motors.
GM will also continue to provide dealers with technical
bulletins covering diagnostic information that may also
update software when the system does not perform as
intended. These situations address normal warranty
repairs and will usually be claimed using the published
labor codes in the Labor Time Guide.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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