13-00-89-004E

File in Section:
Bulletin No.:
Service Bulletin
Date:
00 - General Information
13-00-89-004E
December, 2013
INFORMATION
Subject:
Car and Truck Fix it Right the First Time Issues
Models:
2014 and Prior GM Passenger Cars and Trucks
This bulletin has been revised to include updated information. Please discard Corporate
Bulletin Number 13-00-89-004D.
In order to access this bulletin electronically, go to the
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The documents are arranged by sub-section and then
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Information" then click on the latest "Fix it Right the
First Time" bulletin.
Field Product Reminder – Car Issues – Fix it Right the First Time
Model
Year(s)
Do This
Vehicle Line(s) / Condition
Don't Do This
Reference
Information/Bulletin
20132014
Volt — Multiple Navigation Radio
Screen Issues, Does Not
Recognize Global Positioning
System (GPS), Radio Screen Goes
Blank, No GPS Signal, Navigation
Stuck or Will Not Switch and Show
Correct Location
Check for loose coaxial
connection.
Replace radio.
PI1100
2014
Spark — A/C Inoperable, Blows
Warm Air
Replace the A/C Line,
install pressure switch
and harness.
Replace AC compressor
without diagnostics.
PI1121
2013
SRX — Heated Seat Indicator
Lights Momentarily When Activated
/ Heated Seats Inoperative / DTC
U1524 Stored
Replace the heated seat
control module.
Replace the center stack
or memory seat control
module.
PI0877A
20132014
VOLT, Terrain, Malibu, Equinox,
Cruze, Camaro, Verano, Regal,
Encore, LaCrosse — Radio Locks
Up and/or Resets, Bluetooth®
Pairing, Voice Recognition and
Navigation Updates
Update the radio
software through Radio
SPS Programming.
Replace the radio.
PI1114
Field Product Reminder – Truck Issues – Fix it Right the First Time
Model
Year(s)
Do This
Vehicle Line(s) / Condition
Don't Do This
Reference
Information/Bulletin
20132014
Terrain, Equinox — Creak or Pop
Type Noise Coming from
Windshield Area During Cold
Ambient Temperatures
Liberally spray lubricant
between the outside edge
of the windshield glass
and trim molding.
Replace or reseal the
windshield.
PI1120
20122013
Trax, Encore — Water
Accumulating in Door Sill Plate
Area / Slosh Type Noise
Punch holes in lower part
of weatherstrip per
diagram on each door
using similar tool.
Replace Weather Strip.
PI1117
Copyright 2013 General Motors LLC. All Rights Reserved.
Page 2
December, 2013
Bulletin No.: 13-00-89-004E
Field Product Reminder – Truck Issues – Fix it Right the First Time (cont'd)
Model
Year(s)
Do This
Vehicle Line(s) / Condition
Don't Do This
Reference
Information/Bulletin
2014
Silverado, Sierra — Normal
Characteristic - Drivers (Left)
Outside Rearview Mirror Takes
Longer to Clear Than
Passenger Side
Please share the detail
information with all
involved dealer personnel.
Replace mirror, wiring, or
controls.
PI1106
2013
Encore — Rear Brake Noise On
First Apply
Install damper on rear
caliper.
Install brake pads or
rotors.
PIC5927B
2010
SRX — Creak or Pop Noise Heard
from Front Hub Bearing While
Making Turns
Check front hub bearing
fastener torque.
Replace the rear HVAC
controls, or HVAC control
module.
PI1095
2013
SRX, XTS — Unwanted Activation
of Rear Heated Seats
For the SRX, reprogram
the HVAC control module
and rear seat heater
module. For the XTS,
check the BCM calibration
for the latest update and
reprogram the HVAC
control module.
Replace the rear HVAC
controls, or HVAC control
module.
PI1060A
20102014
SRX — Normal Characteristic High Pitched Whine or Squeal
Noise Coming from Front
Wheel Area
Explain to the customer
the noise they are hearing
is normal due to the
electrical current going
through the control
solenoids.
Replace wheel speed
sensors, struts or EBCM.
PI1107
2013
SRX — CD or DVD Player Will Not
Eject Disc
Test the multi-function
switch if it fails the test,
replace it.
Replace the CD player.
PI1113
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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