13-00-89-005

File in Section:
Bulletin No.:
Service Bulletin
Date:
00 - General Information
13-00-89-005
April, 2013
WARRANTY ADMINISTRATION
Subject:
New Global Labor Codes
Models:
2014 and Prior GM Passenger Cars and Trucks
A new labor code format is being deployed for all GM
dealers globally during 2013. The new format uses a
7 digit all numeric code that replaces the existing 5 digit
labor codes. This bulletin provides insight into the
change and the key information to assist in the
transition.
French
Labor Time Guides
English
3413243
3413233
Copyright 2013 General Motors LLC. All Rights Reserved.
Existing Labor Time Guides (LTGs) are being replaced
with new global labor code Labor Time Guides
designated as “GLC” in SI. LTGs will be established for
all 2005 and later model year vehicles. See information
below to submit a warranty or policy claim on vehicles
before 2005. The U.S. and Canada will begin using the
new global code format effective with claims submitted
on May 7, 2013. Effective with this date, all claims must
use the new labor code format. Select the GLC Labor
Time Guide when looking up applicable labor codes
and times in SI as shown below. You will continue to
see both LTG versions in SI until other global business
units transition to the new global labor codes.
Page 2
April, 2013
Bulletin No.: 13-00-89-005
New Global Labor Code Format
The new code format will align to the vehicle systems
just like the legacy labor codes.
3413214
1st and 2nd Digit – Corresponds to the section of the
vehicle repaired.
05 – Accessories
06 – Non warranty/misc.
10 – Body Hardware & Trim
14 – Body Repair
20 – Body Systems
24 – Brakes
26 – Electrical
28 – Diagnostic & Programming
30 – Driveline/Axle
34 – Driver Information & Entertainment
40 – Engine/Propulsion
44 – HVAC
50 – Hybrid/EV
54 – Power & Signal Distribution
60 – Roof
64 – Safety & Security
70 – Seats
74 – Steering
80 – Suspension
84 – Transmission
90 – Field actions
3rd Digit – applies to the vehicle subsystem, for
example:
Note: See complete list of vehicle sections and
subsections of the labor time guide at the end of this
bulletin.
401 Engine - Cruise Control
402 Engine - Controls and Fuel
403 Engine - Cooling
404 Engine - Electrical
405 Engine - Exhaust
406 Engine - Mechanical
4th – 6th Digit – For internal use to align the code with
the affected part.
7th Digit – Designates the Repair Type.
Note: Not all of the applicable 7th digits will be utilized
initially.
0 - Replacement (Single primary part replaced)
1 - Replacement (Multiple primary parts replaced)
2 - Repair/Align/Overhaul (Servicing one part)
3 - Repair/Align/Overhaul (Servicing multiple parts)
4 - Paint
5 - Programming
8 - Bulletin
9 - Diagnosis/No Trouble Found
How to Locate a Global Labor Code
Preferred method:
1. Select the correct LTG from SI. (Model year, Brand,
Model and GLC LTG).
2. Select the vehicle section that applies to the repair.
3. Select the subsection that applies.
4. Identify the correct labor code description and
code based on the repair.
5. Select the applicable time and add conditions for
the service performed.
Bulletin No.: 13-00-89-005
April, 2013
Alternate method #1:
For 2010 and newer vehicles, refer to the latest version
of Corporate Bulletin Number 10-00-89-016 (Correct
Selection of Labor Codes), which describes how a
technician can select the correct labor code based on
the repair procedure being followed.
Page 3
English
Alternate method #2:
English
3413266
French
3413250
French
3413270
3. Select “control” and “F” key from your keyboard
and a search window will appear in the upper right
corner. Either type in a description or the 5 digit Old
Labor Code to locate a corresponding Global
Labor Code.
3413259
1. Use the cross reference document within the LTG.
2. Selecting the Global Labor Code Cross Reference
link will open a file with EVERY global labor code.
Note: This file is not specific to the vehicle LTG you
have open and it will contain codes for all vehicles
and Business Units globally.
Past Model Warranty Claims (before
MY 2005)
If a warranty, policy or parts warranty claim is submitted
for a vehicle built before model year (MY) 2005, refer to
the most similar 2005 or newer vehicle for the labor
code and time. If the time is not appropriate use straight
time to determine the amount of time for
reimbursement.
Page 4
April, 2013
Global Labor Code Exceptions
Field Actions or Special Coverage labor codes – All
labor codes (five digit) that existed prior to May 7th will
continue to be used even if the applicable Bulletin is
subsequently updated. New Field Actions, Special
Coverage and Customer Satisfaction Bulletins will
transition to a 7 digit global code.
Service Bulletins and PI’s – Service Bulletins
published prior to May 7th will continue to use
published unique labor codes. If these bulletins are
updated after May 7th the labor code will be updated to
a new global labor code. It will be necessary to always
refer to the latest version of the Service Bulletin or PI.
Existing Bulletins and PIs that do not contain a unique
Bulletin labor code and refer the reader to “Use
Published Labor Operation Time” for the labor code in
the LTG will require the dealer to look up the
appropriate global labor code as described above.
Published Labor code information will be updated to
Global Labor codes whenever the Bulletin or PI is
updated.
Bulletin No.: 13-00-89-005
Warranty Processing Information and
Key Timing Information
For full details on the Global Labor Code transition and
important warranty processing information, please refer
to the Global Labor Code Transition Newsletter posted
in the Global Connect Library under Service>Warranty.
Warranty parts Center (WPC) Requests
In order to avoid adjustments (add credits) for core
charges, administrative allowances, or postage
charges on transactions involving WPC requests, we
will institute a new process for the submission of these
charges. Effective May, 7th these charges, for a WPC
return, will be submitted on a separate line using the
temporary GLC 0600064. This will eliminate the need
for an adjustment and reduce the number of repeat
repair authorizations needed. This new labor operation
code can be used through August 7th, after which you
will need to revert back to the current process of
requesting an add credit on the original transaction.
Bulletin No.: 13-00-89-005
April, 2013
Page 5
List of Vehicle Sections and Subsections of the Labor Time Guide
Section or Vehicle System Name
Subsection Name
First Three
Digits
Non Warranty
Declined Service
003
Non Warranty
National Promotions
004
General Information
Administration
050
General Information
Dealer Installed GM Accessory Installation
051
General Information
Dealer Installed GM Accessory Repairs
052
General Information
General Information
053
General Information
Waterleaks
056
General Information
Pre-Delivery Inspection
059
Non Warranty
Premium Care
060
Non Warranty
Smart Care Promotions
061
Body Hardware and Trim
Exterior Trim
101
Body Hardware and Trim
Floor Coverings and Headlinings
102
Body Hardware and Trim
Instrument Panel and Console Trim
103
Body Hardware and Trim
Interior Trim and Paneling
104
Body Repair
Bolted Exterior Body Panels and Closures
141
Body Repair
Bumpers and Fascias
142
Body Repair
Frame and Underbody
143
Body Repair
Paint and Coatings
144
Body Systems
Adjustable Pedals
200
Body Systems
Air Compressor - Auxiliary
201
Body Systems
Fixed and Moveable Windows
202
Body Systems
Horns
203
Body Systems
Lighting
204
Body Systems
Mirrors
205
Body Systems
Vehicle Access
206
Body Systems
Wipers and Washers
207
Brakes
Antilock Brake System
241
Brakes
Disc Brakes
242
Brakes
Drum Brakes
243
Brakes
Hydraulic Brakes
244
Brakes
Park Brake
245
Brakes
Trailer Brake Controls
246
Brakes
Air Brakes
247
Diagnostic Overview, Starting Point, and
Programming
Programming and Setup
281
Driveline/Axle
Front Drive Axle
301
Driveline/Axle
Propeller Shaft
302
Driveline/Axle
Rear Drive Axle
303
Driveline/Axle
Wheel Drive Shafts
304
Driver Information and Entertainment
Active Noise Cancellation
341
Driver Information and Entertainment
Cellular, Entertainment, and Navigation
342
Driver Information and Entertainment
Displays and Gauges
343
Driver Information and Entertainment
Secondary and Configurable Customer Controls
344
Page 6
April, 2013
Bulletin No.: 13-00-89-005
Section or Vehicle System Name
Subsection Name
First Three
Digits
Engine/Propulsion
Cruise Control
401
Engine/Propulsion
Engine Controls and Fuel
402
Engine/Propulsion
Engine Heating and Cooling
403
Engine/Propulsion
12 V Starting and Charging
404
Engine/Propulsion
Exhaust
405
Engine/Propulsion
Engine Mechanical
406
HVAC
Heating, Ventilation, and Air Conditioning
441
HVAC
HVAC - Automatic
442
HVAC
HVAC - Manual
443
Engine/Propulsion
Hybrid/EV Controls
501
Hybrid/EV
Hybrid/EV Controls
501
Engine/Propulsion
Hybrid/EV Battery Heating and Cooling
502
Hybrid/EV
Hybrid/EV Battery Heating and Cooling
502
Engine/Propulsion
Hybrid/EV Energy Storage
503
Hybrid/EV
Hybrid/EV Energy Storage
503
Engine/Propulsion
Plug-In Charging
504
Hybrid/EV
Plug-In Charging
504
Power and Signal Distribution
Data Communications
541
Power and Signal Distribution
Power Outlets
542
Power and Signal Distribution
Wiring Systems and Power Management
543
Roof
Folding Top
601
Roof
Luggage Rack and Roof Trim
602
Roof
Removable Top
603
Roof
Sunroof
604
Safety and Security
Immobilizer
641
Safety and Security
Object Detection and Pedestrian Protection
642
Safety and Security
Remote Functions
643
Safety and Security
Seat Belts
644
Safety and Security
Supplemental Inflatable Restraints
645
Safety and Security
Theft Deterrent
646
Seats
Power Seats
701
Seats
Seat Hardware, Trim, and Upholstery
702
Seats
Seat Heating and Cooling
703
Steering
Manual Steering
741
Steering
Power Steering
742
Steering
Steering Linkage
743
Steering
Steering Wheel and Column
744
Suspension
Air Suspension
800
Suspension
Automatic Level Control
801
Suspension
Electronic Suspension Control
802
Suspension
Front Suspension
803
Suspension
Rear Suspension
804
Suspension
Tire Pressure Monitoring
805
Suspension
Tires and Wheels
806
Suspension
Wheel Alignment
807
Bulletin No.: 13-00-89-005
April, 2013
Page 7
Section or Vehicle System Name
Subsection Name
First Three
Digits
Transmission
Power Take-Off
840
Transmission
Shift Lock Control
841
Transmission
Transfer Case
842
Transmission
Clutch
843
Transmission
Manual Transmission
844
Transmission
Transmission Cooling
845
Transmission
Automatic Transmission
846
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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