13-00-89-009

File in Section:
Bulletin No.:
Service Bulletin
Date:
00 - General Information
13-00-89-009
September, 2013
INFORMATION
Subject:
Expanded Availability for Remanufacture and Return (R&R) Electronic Control
Modules
Models:
2005 and Prior GM Cars and Trucks
Attention: Please direct this bulletin to the Service Manager, Body Shop Manager and the Parts
Manager. When older vehicles are encountered that require BCM or ECM
replacements, always check the Electronic Parts Catalog for availability as many
control modules have been added to the catalog to assist you and your customer.
Additional expansion of this program is planned and the modules listed below are just
a small sampling. Please review this information with your staff.
Description
GM Parts offers a Remanufacture and Return (R&R)
program service option for parts with core shortages.
This expanded program provides customers with a
service option for control module parts that are
experiencing critical core shortages. For this situation,
the Dealer can remove and return the core/part to a
designated location for remanufacture and
return (R&R).
These are genuine GM parts and components that
mean to your customer, both reliability as well
authenticity in keeping their vehicle “all GM.”
Availability
Many previously unavailable control modules are now
cataloged through this Remanufacture and Return
Program such as:
• Many C4 Corvette 1984-1996 BCM and ECM
Applications
• 1980-1981 GM Computer Command Control
Modules (CCC)
• 1989-1990 Geo / Suzuki Truck ECMs
• 1993 Cadillac Allante
• 1994-1996 Cadillac Brougham
The above are just a sampling of the modules
available. Check the Electronic Parts Catalog for all
specific applications. Additional modules will be added,
so check any time there is a customer request.
Copyright 2013 General Motors LLC. All Rights Reserved.
Qualifications
•
•
•
R&R parts should not be ordered as stocking
parts. Program requires submission of core unit.
To maintain process and record keeping controls,
only Dealers are authorized to ship and receive
the remanufactured units.
Dealers should not cancel their SPAC case until
reman unit is returned, installed and vehicle is
operational.
Order Input
All orders qualify for standard discounts and
allowances.
General Information
•
•
•
All units must be shipped with completed form
included in box with unit.
All charges will be billed to six-digit account
number on form.
GM Parts Remanufactured Control Modules have
a 12-month warranty. The following guidelines
apply.
– Dealer should call toll-free number to review the
part problems after installation.
– If vehicle is still inoperable, call toll-free number
for further instructions.
– If unit deemed non-repairable, unit will be
returned to Dealer and account credited.
Page 2
•
September, 2013
This process historically has an 80% successful
remanufacture rate. If the unit cannot be repaired,
it will be returned to Dealer free of charge.
• All units must be shipped via FedEx account
number listed on the R&R form – shipping by any
other carrier will be at Dealer expense:
GM Customer Care and Aftersales
Attention: R&R Department – Dock #5
5670 Rising Sun Ave.
Philadelphia, PA 19120
Bulletin No.: 13-00-89-009
Toll-Free Number for all questions or warranty
inquiries is (800) 950-2673.
Order Form
U.S. Dealers: The GM Remanufacture and Return
form can be found on the GM Global Connect website,
associated with this bulletin number. To access this
form in the United States, go to GlobalConnect >
Service Workbench > Service Forms > General
Information.
Canadian Dealers: Refer to GM Canada parts
Bulletin GMP2013-181 (July 18th, 2013).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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