13-00-89-011

File in Section:
Bulletin No.:
Service Bulletin
Date:
00 - General Information
13-00-89-011
November, 2013
INFORMATION
Subject:
Warranty Procedure for GM Dealer or Kerr Approved Warranty Center
Models:
2006-2013 Chevrolet Impala Equipped with RPO 9C1 or 9C3 – Police Car
2014 Chevrolet Impala Limited Equipped with RPO 9C1 or 9C3 – Police Car
2007-2014 Chevrolet Tahoe Equipped with RPO PPV and 5W4 – Police Conversion
2011-2014 Chevrolet Caprice PPV with RPO 9C1 or 9C3
In the event of a warrantable issue with a non SEO
option supplied and installed by Kerr Industries on an
eligible Chevrolet Impala, Tahoe or Caprice, the
following procedure should be followed:
1. Call 1-800-585-1774 and ask for “Warranty Claims”
or send email to [email protected].
2. Please have the following information:
Note: Even if you are unsure if Kerr installed the option
in question, please call with the VIN information and we
can quickly verify if the option was installed by Kerr.
3.
4.
5.
6.
7.
• Model
• VIN (last 8)
• Mileage of vehicle
Please provide a brief description of the fault.
If the defect is covered under warranty, a five digit
claim code will be issued.
In some cases you will be asked to undertake
certain diagnostic tests to help determine the root
cause of the fault. If this is required, an allowable
diagnostic time will be provided.
Once the root cause of the problem is determined,
a repair time will be provided to repair the fault.
If required, replacement parts will be sent to your
location by Kerr and a delivery date for the parts
will be provided. Before the replacement parts are
shipped to you, Kerr will instruct you if the
SEO Option Code/Description
defective parts are required to be returned to Kerr.
If so, a UPS call tag will be provided for return
shipping of the defective part.
Note: There will not be a charge for the replacement
parts, however in cases where the defective part is
required to be returned, the replacement part will be
accompanied by an invoice from Kerr. The invoice
allows us to track the part through our system and will
be credited to your account once the repair is complete
and the defective part has been returned to Kerr.
Failure to return the defective part when requested
by Kerr will result in a charge to you for that part.
8. Once the repair is complete and the defective part
returned (if required), the work order/invoice with
amount, VIN and mileage for your repair can be
sent to Kerr via e-mail at [email protected]
or fax at 905-725-3302 to the attention of
“Warranty Claims.”
9. Payment for the repair will be made within ten days
of receipt of the completed work order/invoice. All
authorized repairs undertaken by you will be paid
at the prevailing GM warranty rate at the time of the
repair at the allowed repair and diagnostic times.
Note: Unauthorized repairs will not be paid.
Below is a list of SEO options that are covered under
the GM warranty provisions. All other installed options
should follow the procedure outlined in this bulletin.
Additional information can also be found at
www.gmfleet.com.
Tahoe
Impala
Caprice PPV
UN9 - Suppression Radio Equipment
X
—
—
UT7 - Auxiliary Electrical System Ground
X
X
—
6J7 - Flasher System Headlamps and Taillamps
X
X
X
6J3 - Wiring for Grille Lamps and Siren Speaker
X
X
X
6J4 - Wiring for Horn/Siren and In-line Connection
X
X
X
WX7 - Wiring for Customer Connection to Front Door
and Windshield Pillar Speakers
X
X
—
7X7 - Spotlamps Left and Right hand
X
X
X
7X6 - Spotlamp Left Hand
X
X
X
Copyright 2013 General Motors LLC. All Rights Reserved.
Page 2
SEO Option Code/Description
November, 2013
Bulletin No.: 13-00-89-011
Tahoe
Impala
Caprice PPV
7X9 - Spotlamp Provision Left and Right Hand
—
X
X
7X8 - Spotlamp Provision Left Hand
—
X
X
6N6 - Rear Door Locks Inoperative
X
X
X
6N5 - Rear Window Switches Inoperative
X
X
X
6B2 - Rear Door Handles Inoperative
X
X
—
6C7 - Lamp Red and White Front Auxiliary Dome
—
X
X
6B7 - Hole in Roof On Center Line
—
X
X
6J5 - Hole in Roof On Passenger Side
—
X
X
T53 - Lamps Alternate Flashing Red and Blue Trunk
Lid Warning LED
—
X
X
SGT - Speed Limiter
—
—
X
6C8 - Wiring Coaxial Radio Antenna Cable
—
X
—
6F5 - Wiring Roof
—
X
—
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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