2020354

Technical Bulletin
Model(s)
Year
Eng. Code
Trans. Code
VIN Range
From
VIN Range To
All
All
All
All
Routan
2009-2014
(except 2009-2010
3.8L CGUA)
Condition
17 13 01 March 27, 2013 2020354 Supersedes T.B. V171202 dated March 19 2012 to insert note specific to 3.8L
(CGUA).
Engine Change Oil Indicator Message ON Prematurely (U.S. Only)
Technical Background
Based on engine operating conditions, some Routan vehicles may display the “change oil” indicator message
more frequently than the every 6,000 miles (MY2009-2010), 8,000 miles (MY2011-2012) and 10,000 miles
(MY2013-2014) scheduled Carefree Maintenance intervals. In some instances, the “change oil” indicator may
illuminate as early as 2,500 miles (MY2009-2010) or 3,500 miles (MY 2011-2014) from the vehicle in-service date
or from the last oil change.
Note:
MY 2009-2010 with the 3.8L CGUA engine are not applicable. These vehicles have corrected software (Update
17D4/Y7) that prevents oil change indicator illumination before 5500 miles.
Production Solution
Not applicable.
Service
Procedure
• Verify that the “change oil” indicator is illuminated.
• Perform interim oil and filter change service and reset the engine oil indicator system.
• DO NOT stamp the customer’s maintenance booklet for the interim oil and filter change service.
© 2013 Volkswagen Group of America, Inc.
Page 1 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Warranty
Note:
The $10.50 claim administrative fee will not be charged to the dealership for these oil and filter change services.
For additional information or questions please call or email the Volkswagen Warranty Helpline 1-866-306-8447,
warranty [email protected].
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)
Year(s)
Eng. Code(s)
Trans. Code(s)
VIN Range From
VIN Range To
All
All
All
All
Routan
2009-2014
(except 20092010 3.8L
CGUA)
Claim Type:
1MA
1)
SAGA Coding
Service Number:
0303
Damage
Code
0055
Damage Location
HST
(Depends on Service
No.)
3)
(removed part)
Use applicable when
indicated in ElsaWeb
(L/R)
N/A
Labor Operation :
Parts Manufacturer
USM
2)
03030000 = 30 TU
Diagnostic Time
4)
GFF Time expenditure
01500000 = 00 TU max.
NO
Road Test
01210002 = 00 TU
NO
01210004 = 00 TU
Technical Diagnosis
01320000 = 00 TU max.
NO
Claim Comment: Input “As per Technical Bulletin 2020354” in comment section of Warranty Claim.
© 2013 Volkswagen Group of America, Inc.
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
1)
Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.
2)
Code per warranty vendor code policy.
3)
Labor Time Units (TUs) are subject to change with Elsa updates.
4)
Documentation required per Warranty Policy Procedures Manual.
Required Parts and Tools
Part Description
Part No:
Quantity
Oil filter
See ETKA
See ETKA
Engine Oil
See ETKA
See ETKA
No Special Tools required.
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
© 2013 Volkswagen Group of America, Inc.
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.