09275B

Bulletin No.: 09275B
Date: April 2013
Service Bulletin
SPECIAL COVERAGE
SUBJECT: Special Coverage Adjustment – Fuel Odor or Spotting on Ground – Replace
Fuel Pump Module
MODELS:
2006 Chevrolet Cobalt
2006 Pontiac G4
2006 Saturn ION
Originally Sold or Currently Registered in Alabama, Arkansas, California,
Florida, Georgia, Hawaii, Louisiana, Mississippi, North Carolina, New Mexico,
Oklahoma, South Carolina, Tennessee, Texas
2007 Chevrolet Cobalt
2007 Pontiac G5
2007 Saturn ION
Originally Sold or Currently Registered in Alabama, Arkansas, Georgia,
Hawaii, Louisiana, Mississippi, North Carolina, New Mexico, Oklahoma, South
Carolina, Tennessee
This bulletin is being revised to provide coverage of the condition described in this bulletin
regardless of the vehicle's mileage or age. Please discard all copies of bulletin 09275A.
CONDITION
Some 2006 model year Chevrolet Cobalt, Pontiac G4, and Saturn ION vehicles originally sold or
currently registered in Alabama, Arkansas, California, Florida, Georgia, Hawaii, Louisiana,
Mississippi, North Carolina, New Mexico, Oklahoma, South Carolina, Tennessee, and Texas; and
some 2007 model year Chevrolet Cobalt, Pontiac G5, and Saturn ION vehicles originally sold or
currently registered in Alabama, Arkansas, Georgia, Hawaii, Louisiana, Mississippi, North
Carolina, New Mexico, Oklahoma, South Carolina, and Tennessee may have a condition in which
the plastic supply or return port on the modular reservoir assembly (MRA) may crack. If either of
these ports develop a crack, fuel will leak from the area. The customer may notice a fuel odor
while the vehicle is being driven or after it is parked. If the crack becomes large enough, fuel may
be observed dripping onto the ground and vehicle performance may be affected.
SPECIAL COVERAGE ADJUSTMENT
If a vehicle involved in this Special Coverage demonstrates the condition or symptoms described
above, dealers are to replace the fuel pump module, regardless of the vehicle's age or mileage.
Copyright 2013 General Motors. All Rights Reserved.
Page 2
April 2013
Bulletin No.: 09275B
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
January 28, 2010, are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to January 28, 2010,
must be submitted to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.
PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors
Customer Care and Aftersales (GMCC&A).
Part Number
19257126
19257138
Description
Module Kit, F/Tnk F/Pmp (w/o Fuel Lvl Sen) (LE5/L61)
Module Kit, F/Tnk F/Pmp (w/o Fuel Lvl Sen) (LSJ)
Quantity/Vehicle
1
1
CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).
SERVICE PROCEDURE
1.
Remove the fuel pump module. Refer to Fuel Pump Module Replacement in SI.
2.
Install a new fuel pump module. Refer to Fuel Pump Module Replacement in SI.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG
transaction type, unless noted otherwise.
Labor
Code
T5734
T5735
Description
Install New Fuel Pump Module
 Cobalt, G5
 ION
Customer Reimbursement (not for use by US GM dealers)
Labor
Time
Net
Item
N/A
1.5
1.2
0.2
*
* The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.
Page 3
April 2013
Bulletin No.: 09275B
CUSTOMER REIMBURSEMENT
All customer requests for reimbursement for previous repairs for the special coverage condition
will be handled by the Customer Assistance Center, not by dealers.
A General Motors Customer Reimbursement Procedure and Claim Form is included with the
customer letter.
IMPORTANT: Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for
specific procedures regarding customer reimbursement and the form.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for informa tion on
whether your vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 4
April 2013
Bulletin No.: 09275B
April 2013
Dear General Motors Customer:
As the owner of a 2006 model year Chevrolet Cobalt, Pontiac G4, or Saturn ION vehicle or 2007
model year Chevrolet Cobalt, Pontiac G5, or Saturn ION vehicle, your satisfaction with our
product is very important to us.
Previously, you may have been notified of a special coverage adjustment that General Motors
made available to you if your vehicle displayed the symptoms described below. This letter is to
inform you that the coverage has been expanded to cover the condition regardless of the mileage
or age of your vehicle.
Some 2006 model year Chevrolet Cobalt, Pontiac G4, or Saturn ION vehicles, or some 2007
model year Chevrolet Cobalt, Pontiac G5, or Saturn ION vehicles, sold or operated in areas with
warm weather, may have a condition in which the plastic supply or return port on the modular
reservoir assembly (MRA) may crack. If either of these ports develop a crack, fuel will leak from
the area. You may notice a fuel odor while the vehicle is being driven or after it is parked. If the
crack becomes large enough, fuel may be observed dripping onto the ground and vehicle
performance may be affected.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the fuel
pump module. If this condition occurs on your 2006 model year Chevrolet Cobalt, Pontiac G4, or
Saturn ION vehicle or 2007 model year Chevrolet Cobalt, Pontiac G5, or Saturn ION vehicle,
regardless of the vehicle's age or mileage, the condition will be repaired for you at no charge.
Diagnosis or repair for conditions other than the condition described above is not covered under
this special coverage program.
What You Should Do: Repairs and adjustments qualifying under this special coverage must be
performed by a General Motors dealer. You may want to contact your dealer to find out how long
they will need to have your vehicle so that you may schedule the appointment at a time that is
convenient for you. This will also allow your dealer to order parts if they are not already in stock.
Keep this letter with your other important glove box literature for future reference.
Reimbursement: The enclosed form explains what reimbursement is available and how to
request reimbursement if you have paid for repairs for the special coverage condition and have
not submitted a reimbursement request. Your request for reimbursement, including the
information and documents mentioned on the enclosed form, must be received by GM by April
30, 2014.
If you have any questions or need any assistance to better understand related repairs, please
contact your dealer. If you have questions related to a potential reimbursement, please contact
the appropriate Customer Assistance Center at the number listed below.
Page 5
April 2013
Division
Number
Chevrolet
Pontiac
Saturn
1-800-630-2438
1-800-620-7668
1-800-972-8876
Bulletin No.: 09275B
Text Telephones
(TTY)
1-800-833-2438
1-800-833-7668
1-800-833-6000
We are sorry for any inconvenience you may experience; however we have taken this action in
the interest of your continued satisfaction with our products.
Jim Moloney
General Director
Customer and Relationship Services
Enclosure
09275-2