12106C

Recall Bulletin
Bulletin No.: 12106C
Date: May 2013
:
PRODUCT SAFETY RECALL
SUBJECT:
Shift Lever Indicator May Not Display Correct Gear
MODELS:
2008-2010 Chevrolet Malibu
2008-2010 Pontiac G6
2007-2010 Saturn AURA
Equipped with 4-Speed Automatic Transmission (ME7/MN5)
and
2005-2008 Pontiac G6
2007-2008 Saturn AURA
Equipped with 4-Speed Automatic Transmission (ME7/MN5) and Serviced
with a Suspect Replacement Shift Cable
The suspect transmission shift cables involved in this recall were also sold to customers as
service replacement parts. Our records indicate that a small number of vehicles were
repaired by GM dealers with suspect cables sold as service replacement parts. These
vehicles were not included in the original recall and have been added to the involved vehicle
population. They require completion of the service procedure described in this bulletin.
Additional vehicles may have been repaired with suspect cables sold as service replacement
parts but VIN information is not available. Included in this bulletin is a “Safety Recall Notice”
for public display at your dealership. Please make sure a copy is displayed in areas where it
can be easily seen by customers who may have purchased one of the suspect cables as a
service replacement part. Customers who purchased a suspect transmission shift cable or
had one installed somewhere other than a GM dealer, may have their vehicle inspected and, if
necessary, repaired. The suspect shift cable part numbers are 25910201 and 20922585 for
the Pontiac G6, 25910202, 25974057 and 20922586 for the Chevrolet Malibu and 25907379
for the Saturn Aura. Please discard all copies of bulletin 12106B.
CONDITION
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2008-2010 model year Chevrolet Malibu and Pontiac G6 vehicles, 2007-2010 model
year Saturn AURA vehicles, equipped with a 4-speed automatic transmission (ME7/MN5),
also 2005-2008 model year Pontiac G6 and 2007-2008 model year Saturn AURA vehicles that
are equipped with a 4-speed automatic transmission (ME7/MN5) and were serviced with a
suspect replacement shift cable. Some of these vehicles may have a shift cable with conduit
Copyright 2013 General Motors. All Rights Reserved.
Page 2
May 2013
Bulletin No.: 12106C
end locking tabs near the transmission bracket that could fracture. These tabs could fracture
without warning. If this occurs, the transmission may not be in the PARK position and may not
match the gear position indicated by the shift lever. The driver would be able to remove the
key from the ignition, but the door locks may not unlock automatically and the PARK indicator
lamp would not be illuminated. The driver may not be able to restart the vehicle and the
vehicle could roll away after the driver has exited the vehicle, resulting in a possible crash
without prior warning.
CORRECTION
Dealers are to install a retainer over the transmission shift cable end fitting. If the end fitting
tabs are fractured, the shift cable must be replaced.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to US and Canadian dealers through the GM GlobalConnect Recall
Reports, or sent directly to export dealers. Dealers will not have a report available if they
have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
A “Safety Recall Notice” will also be displayed in dealerships in an attempt to identify
customers who may have purchased a suspect transmission shift cable without the clamshell
reinforcement or who had a replacement shift cable installed at a non-GM service center
without the clamshell reinforcement. See the last page of this bulletin for a copy of the notice.
If a customer indicates that they have a vehicle that may fall into one of these categories, and
the vehicle has not already been serviced under this product safety recall, the vehicle should
be inspected, and repaired if necessary.
Page 3
May 2013
Bulletin No.: 12106C
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order. Kit P/N
19210732 is not eligible for RIM Management.
Part Number
19210732
20922586
20922585
25907379
Description
CABLE KIT, A/TRNS RANGE SEL LVR
CABLE, A/TRNS RANGE SEL LVR (Malibu)
CABLE ,A/TRNS RANGE SEL LVR (G6)
CABLE, A/TRNS RANGE SEL LVR (AURA)
Quantity/Vehicle
1
1 (if req’d)
1 (if req’d)
1 (if req’d)
SERVICE PROCEDURE
Note: Determine if field action bulletin 09041A has been completed. Inspect the shift cable for
the presence of a clam shell cover that surrounds the shift cable locking tabs.
If the clam shell cover is installed, no further action is required. Refer to the Warranty
Transaction Information section of this bulletin. Submit a transaction using labor code
V2743.
If the clam shell cover is NOT installed, determine if the transmission shift cable is a first or
second design cable.
3256032
Note: Perform the service repair procedure in this bulletin on second design transmission shift
cables only. First design transmission shift cables do NOT require a repair. Refer to the
illustration to view a first design shift cable. Refer to Transmission Shift Cable Kit Installation
Procedure in this bulletin to view the second design transmission shift cable.
Page 4
May 2013
Bulletin No.: 12106C
Transmission Shift Cable Kit Installation Procedure
2269489
(1) Shift Cable Locking Tabs
(2) Shift Cable Adjuster Locking Clip
Hybrid Vehicle Notice: Remove the generator control module cover to gain access to the
transmission shifter cable. Refer to Generator Control Module Cover Replacement in SI.
1.
Open the hood and locate the transmission shift cable.
2.
Determine if the transmission shift cable locking tabs are fractured and separated.
2269486
If the transmission shift cable locking tabs (1) are fractured and separated (A), remove
the transmission shift cable and replace it with a new one. Refer to Floor Shift Control
Cable Replacement or Range Selector Lever Cable Replacement in SI. Also install a
transmission shift cable kit with the new shift cable.
If the transmission shift cable locking tabs (2) are NOT fractured and separated (B),
install the transmission shift cable kit. Proceed to Step 3.
Page 5
May 2013
Bulletin No.: 12106C
2269484
Hybrid vehicle shown. Combustion engine vehicle is similar.
(1)
(2)
(3)
(4)
(5)
Clam Shell in Two Pieces
Clam Shell Around Shift Cable Locking Tabs
Clamp on Clam Shell
Inlet Coolant Hose and
Heater Cooler Pump.
3.
Install the clam shell (1) (2) over the shifter cable locking tabs.
4.
Install the service clamp over the clam shell (3). Position the clamp fastener head away
from the inlet coolant hose (4). Tighten the clamp to 4 N·m (35 lb-in).
5.
Ensure that there is 15 mm (19/32 in) of clearance between the inlet coolant hose (4) and
the clam shell (3). On hybrid equipped vehicles, it may be necessary to reposition the
inlet coolant hose (4) to achieve the required 15 mm (19/32 in) of clearance. To
reposition the inlet coolant hose (4) on hybrid equipped vehicles, locate the heater
cooler pump (5) and perform Steps 5.1-5.4.
Caution: Do not kink or damage the inlet coolant hose (4) when repositioning the hose
to obtain the 15 mm (19/32 in) clearance. To avoid damaging the hose clamp, use J38185 or equivalent hose clamp pliers to loosen the hose clamp.
5.1. Using J-38185 or equivalent hose clamp pliers, loosen the inlet coolant hose (4)
connected to the heater cooler pump (5). Note the location of the clamp on the inlet
coolant hose (4).
5.2. Rotate the inlet coolant hose (4) clockwise until 15 mm (19/32 in) of clearance
between the inlet coolant hose (4) and clam shell (3) is achieved.
5.3. Ensure that the inlet coolant hose clamp is secure on the inlet coolant hose (4) in the
production location.
Page 6
May 2013
Bulletin No.: 12106C
5.4. Install the generator control module cover. Refer to Generator Control Module Cover
Replacement in SI.
6.
Close the hood.
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs for the recall condition are to
be submitted to the dealer by April 30, 2014, unless otherwise specified by state law. If this is
not convenient for the customer, they may mail the completed Customer Reimbursement
Request Form and all required documents to the GM Customer Assistance Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be
reviewed with your District Service Manager – Aftersales prior to processing the
request.
When a customer requests reimbursement, they must provide the following:
A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair,
and the person or entity performing the repair.
IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30
days of receipt. If a reimbursement request is approved, the dealer should immediately issue
a check to the customer and submit an appropriate warranty transaction for the incurred
expense. If a reimbursement request is denied, the dealer MUST provide the customer with a
clear and concise explanation, in writing, as to why the request was denied. The bottom
portion of the Customer Reimbursement Request Form may be used for this purpose. If the
denial was due to missing documents, the customer can resubmit the request when the
missing documents are obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be
submitted as required by GM Global Warranty Management. Additional information can also
be found in Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition
described in this bulletin are to be submitted to the dealer prior to or by April 30, 2014.
When a customer requests reimbursement, they must provide the following:
-
Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s)
(including Service Contract deductibles), a description of the repair, and the person or
entity performing the repair.
All reasonable and customary costs to correct the condition described in this bulletin should
be considered for reimbursement. Any questions or concerns should be reviewed with your
GM representative prior to processing the request.
Page 7
May 2013
Bulletin No.: 12106C
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in
maintaining customer satisfaction. Dealers are to ensure that these customers understand
that shuttle service or some other form of courtesy transportation is available and will be
provided at no charge. Dealers should refer to the General Motors Service Policies and
Procedures Manual for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
IMPORTANT: For vehicles serviced as a result of a customer’s response to the Safety
Recall Notice displayed at your dealership, the warranty transaction must be approved
by your GM District Manager – Aftersales (U.S.), GM District Manager - Customer Care
and Service Process (CN) or the GM Warranty Support Center prior to submission. This
is required because these vehicles will not be identified in the GM Global Warranty
Management system as being involved in this recall.
Submit a transaction using the table below.
Labor
Code
V2743
V2671
V2672
V2673*
V2674
*
Description
Inspect Transmission Shift Cable – No Further Action Req'd
(first design cable or clam shell installed)
Install Transmission Shift Cable Kit
Add: Hybrid Vehicle
Transmission Shift Cable Replacement (inc. install
transmission shift cable kit)
- Malibu
- AURA, G6
Add: Hybrid Vehicle
Customer Reimbursement Approved
Customer Reimbursement Denied - For US Dealers Only
Labor
Time
Net
Item
0.2
N/A
0.2
0.1
N/A
N/A
1.5
1.1
0.1
0.2
0.1
**
N/A
Customer reimbursement will not close this recall. The service procedure must also be
performed on the vehicle.
** The amount identified in the “Net Item” column should represent the dollar amount
reimbursed to the customer.
CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify identified customers of this recall on their vehicle (see copy of
customer letter included with this bulletin). A “Safety Recall Notice” will also be displayed in
dealerships in an attempt to notify customers who may have purchased or had a suspect
transmission shift cable installed (see the last page of this bulletin for a copy of the notice).
Page 8
May 2013
Bulletin No.: 12106C
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US
National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers
should notify customers using the attached sample letter. A “Safety Recall Notice” will also
be displayed in dealerships in an attempt to notify customers who may have purchased or had
a suspect transmission shift cable installed (see the last page of this bulletin for a copy of the
notice).
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is
subject to a recall of this type must be adequately repaired within a reasonable time after the
customer has tendered it for repair. A failure to repair within sixty days after tender of a
vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is
not adequately repaired within a reasonable time, the customer may be entitled to an identical
or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a
reasonable allowance for depreciation. To avoid having to provide these burdensome
remedies, every effort must be made to promptly schedule an appointment with each customer
and to repair their vehicle as soon as possible. In the recall notification letters, customers are
told how to contact the US National Highway Traffic Safety Administration if the recall is not
completed within a reasonable time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
On the last page of this bulletin, is a “Safety Recall Notice” for public display at your
dealership. Please make sure a copy is displayed in areas where it can be easily seen by
customers who may have purchased a suspect transmission shift cable without the clamshell
reinforcement or who had a replacement shift cable installed at a non-GM service center
without the clamshell reinforcement. If a customer indicates that they have a vehicle that may
fall into one of these categories, and the vehicle has not already been serviced under this
product safety recall, the vehicle should be inspected, and repaired if necessary.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin
for your use in contacting customers. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
Page 9
May 2013
Bulletin No.: 12106C
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your dealership for service in the future, you must take the steps necessary to be sure the
recall correction has been made before selling or releasing the vehicle.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 10
May 2013
Bulletin No.: 12106C
May 2013
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and
Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2008-2010 model year Chevrolet Malibu and Pontiac G6, and 2007-2010 model year
Saturn AURA vehicles, equipped with a 4-speed automatic transmission, also 2005-2008
model year Pontiac G6 and 2007-2008 model year Saturn AURA vehicles that are equipped
with a 4-speed automatic transmission and were built or serviced with a suspect replacement
shift cable. As a result, GM is conducting a safety recall. We apologize for this
inconvenience. However, we are concerned about your safety and continued satisfaction with
our products.
IMPORTANT
Your vehicle is involved in safety recall 12106.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.
Why is your
vehicle being
recalled?
Your vehicle was either built or serviced with a transmission shift
cable that has end fitting tabs that may fracture and separate. If the
tabs were to separate, the shift lever and the actual position of the
transmission gear may not match. With this condition, you would
be able to move the shifter to PARK and remove the ignition key,
but the transmission gear may not be in PARK. You may not be
able to restart the vehicle and the vehicle could roll away after you
have exited the vehicle, resulting in a possible crash without prior
warning.
What will we
do?
Your GM dealer will install a retainer over the transmission shift
cable end fitting. If the end fitting tabs are fractured, the shift cable
will be replaced. This service will be performed for you at no
charge. Because of service scheduling requirements, it is likely
that your dealer will need your vehicle longer than the actual
service correction time of approximately 20 minutes to 1 hour and
40 minutes, depending on the service required.
What should
you do?
You should contact your GM dealer to arrange a service
appointment as soon as possible.
Did you already
pay for this
repair?
If you have paid for repairs for the recall condition, please complete
the enclosed form and present it to your dealer with all required
documents. Working with your dealer will expedite your request,
however, if this is not convenient, you may mail the completed form
and all required documents to GM Customer Assistance Center, PO
Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received
Page 11
May 2013
Bulletin No.: 12106C
by the GM Customer Assistance Center by May 31, 2014, unless
state law specifies a longer reimbursement period. Even though
you may have already had this condition corrected, you will still
need to take your vehicle to your dealer for additional repairs.
Do you have
questions?
If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance
Center at the number listed below.
Division
Number
Chevrolet
Pontiac
Saturn
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
1-800-222-1020
1-800-762-2737
1-800-553-6000
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994
Text Telephones
(TTY)
1-800-833-2438
1-800-833-7668
1-800-833-6000
If after contacting your dealer and the appropriate Customer Assistance Center, you are still
not satisfied we have done our best to remedy this condition without charge and within a
reasonable time, you may wish to write the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free
Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to
http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID
Number for this recall is 12V460.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
GM Recall #12106C
Safety Recall Notice
Recall No:
12106C
Subject:
Automatic Transmission Shift Cable
Models:
2008-2010 Chevrolet Malibu
2005-2010 Pontiac G6
2007-2010 Saturn Aura
Equipped with 4-Speed Automatic Transmission (ME7/MN5)
If you are the owner of one of the vehicles listed above and you purchased a transmission
shift cable, or had one installed somewhere other than a GM dealer, please ask your dealer to
schedule your vehicle for an inspection that will verify if the transmission shift cable was
installed according to Product Safety Recall Bulletin 12106C.
This bulletin requires the use of a reinforcement kit on some transmission shift cables. The
affected cables are “second design” cables, as defined in the bulletin. These cables were
sold prior to February 8, 2013 and may have been sold without the reinforcement kit.
If you own one of these vehicles and are unsure of how your shift cable may have been
serviced, please ask your dealer to determine whether the cable in your vehicle is a “second
design” cable, and whether the required reinforcement kit was installed.
Without the reinforcement kit, the transmission shift cable could fracture without warning. If
this occurs, the transmission may not be in the PARK position and may not match the gear
position indicated by the shift lever. The driver would be able to remove the key from the
ignition, but the door locks may not unlock automatically and the PARK indicator lamp would
not be illuminated. The driver may not be able to restart the vehicle and the vehicle could roll
away after the driver has exited the vehicle, resulting in a possible crash.
Hybrid vehicle shown. Combustion engine vehicle is similar.
Copyright 2013 General Motors. All Rights Reserved.
Cable Kit consists of:
(1) Clam Shell in Two Pieces
(2) Clam Shell Around Shift Cable
Locking Tabs
(3) Clamp on Clam Shell
(4) Inlet Coolant Hose and
(5) Heater Cooler Pump.