06-08-47-001J
Service Bulletin Details
Public Details for: 06-08-47-001J
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File in Section: Bulletin No.: Service Bulletin Date: 08 - Body and Accessories 06-08-47-001J September, 2013 INFORMATION Subject: Warranty, SPS, Control Module Diagnostics and Configuration Information, Programming, Set-Up Models: 2014 and Prior GM Cars and Light Duty Trucks This bulletin has been revised to add the 2014 model year, add new Reprogramming with SPS labor codes and Warranty Information. Please discard Corporate Bulletin Number 06-08-47-001I. Module reprogramming labor codes are used to submit warranty claims for reprogramming (without replacement) of a control module with new or updated software and/or calibration files using the TIS Service Programming System (SPS) application. The following labor operation descriptors for the reprogramming labor operations have been revised to specify that they are only to be used for performing the SPS procedure. These labor codes are only applicable for control modules that have valid service software/calibration files released and are not to be used when replacing a module. The module replacement labor operations include the appropriate time for any configuration or programming procedures that are required. Refer to “Programming and Setup” instructions found in the “Control Module References” document in the service manual for any specific re-programming instructions. Re-programming instructions may be different then programming a new control module. Copyright 2013 General Motors LLC. All Rights Reserved. Important: • While most modules program quickly, some modules, and/or or sequential programming events, may require extended programming time and may require the use of the EL-49642 SPS Programming Support Tool to maintain system voltage even on a well charged vehicle. Please consult the Control Module References for module specific programming and set up procedures for detailed instructions. • Control module replacement labor codes include programming and/or set-up time as appropriate. • When the component is being replaced, reprogramming labor codes are NOT to be used along with the module replacement labor code. • Reprogramming a control module with the same calibration is not considered a valid repair. • When a bulletin is published with a special bulletin-only labor code, the diagnosis time is not included unless there are specific diagnostic steps called out in the bulletin. • The reprogramming labor codes may not be applicable to all vehicles. Refer to Labor Time Guide for usage and times. Page 2 Warranty Claim Code September, 2013 Customer Complaint Bulletin No.: 06-08-47-001J Description Op # As Listed All Campaign or Bulletin If a labor op was included in the bulletin, please use the listed op number. 10, 11 or 12xxx Engine Related Powertrain Control Module – Engine Reprogramming with SPS 2810095 10, 11 or 12xxx Engine Related Engine Control Module Reprogramming with SPS 2810075 10, 11 or 12xxx Engine Related Driver Motor Generator Power Inverter Module Programming with SPS 2810295 10, 11 or 12xxx Engine Related Driver Motor Generator Battery Control Module Programming with SPS 2810315 10, 11 or 12xxx Transmission Related Powertrain Control Module – Transmission Reprogramming with SPS 2810115 18xxx All Transmission Control Module – Transmission Reprogramming with SPS 2810175 18xxx All Control Solenoid Valve and Transmission Control Module Assembly Reprogramming with SPS 2810155 1Axxx All Transfer Case Module Reprogramming with SPS 2810135 28xxx All Electronic Brake and/or Traction Control Module Reprogramming with SPS 2810035 40, 41 or 43xxx All Body Control Module Reprogramming with SPS 2810215 40, 41 or 43xxx All Door Lock and Side Window Switch Reprogramming with SPS 2810235 40, 41 or 43xxx All Serial Data Gateway Module Programming with SPS 2810275 60 or 65xxx All Instrument Panel Cluster Reprogramming with SPS 2810195 97xxx All Communication Interface Module Reprogramming with SPS 2810415 99xxx All HVAC Control Head Module Reprogramming with SPS 2810015 80xxx All Radio – Reprogram with SPS 2810335 B0xxx All Remote Control Door Lock Receiver Reprogramming with SPS 2810355 13xxx All Fuel Pump Control Module Reprogramming with SPS 2810085 38xxx All Electronic Suspension Control Module Reprogramming with SPS 2810145 2Bxxx All Electronic Parking Brake Control Module Reprogramming with SPS 2810205 CA or CCxxx All Battery Charger Reprogramming with SPS 2810285 BBxxx All Parking Assist Control Module Reprogramming with SPS 2810375 6Cxxx All Active Safety Control Module Reprogramming with SPS 2810435 AD or 11xxx All Folding Top Control Module Reprogramming with SPS 2810455 72xxx All Headlamp Control Module Reprogramming with SPS 2810475 62xxx All Head-Up Display Reprogramming with SPS 2810495 58xxx All Inflatable Restraint Sensing and Diagnostic Module Reprogramming with SPS 2810525 AFxxx All Keyless Entry Control Module Reprogramming with SPS 2810545 FDxxx All Multi-Axis Acceleration Sensor Module Reprogramming with SPS 2810565 8Exxx All Multimedia Player Interface Module Reprogramming with SPS 2810585 31xxx All Power Steering Control Module Reprogramming with SPS 2810625 D2xxx All Radar Sensor Module - Long Range Reprogramming with SPS 2810645 D3, D6 or D7xxx All 1Axxx All A0, A9 or D0xxx All AAxxx All Radar Sensor Module - Short Range Reprogramming with SPS Rear Differential Clutch Control Module Reprogramming with SPS Front Seat Heater Control Module Reprogramming with SPS Rear Seat Heater Control Module Reprogramming with SPS 2810655 2810695 2810715 2810745 Bulletin No.: 06-08-47-001J September, 2013 Page 3 Warranty Claim Code Customer Complaint Description Op # B9 or 5Bxxx All Side Object Sensor Reprogramming with SPS 2810765 C2xxx All Steering Column Lock Control Module Reprogramming with SPS 2810775 2Dxxx All Trailer Lamp Control Module Reprogramming with SPS 2810795 86xxx All Media Disc Player Reprogramming with SPS 2810815 BCxxx All Front View Camera Reprogramming with SPS 2810835 81xxx All Radio Speaker Amplifier Reprogramming with SPS 2810855 A8 or D0xxx All Driver or Passenger Seat Adjuster Memory Module Reprogramming with SPS 2810875 A4xxx All Accessory and Liftgate Control Module Reprogramming with SPS 2810905 CCxxx All Accessory DC Power Control Module Reprogramming with SPS 2810925 CA or CDxxx All Battery Energy Control Module Reprogramming with SPS 2810945 9Dxxx All Coolant Heater Control Module Reprogramming with SPS 2810965 9Cxxx All Air Conditioning Compressor Control Module Reprogramming with SPS 2810985 FCxxx or FDxxx All Occasionally a code generated after an SPS programming sequence or other SPS procedure See LTG or associated Technical Bulletin FExxx All Vehicle Theft Deterrent procedure See LTG or associated Technical Bulletin Sxxxx or Txxx or Uxxx .. Zxxxx All Special SPS Sequential Reprogramming event that generates a Warranty Claim Code See LTG or associated Technical Bulletin Warranty Claim Information When submitting a warranty claim for any of the above reprogramming labor codes, the Warranty Claim Code from the “Programming Complete” screen that is displayed when the SPS procedure is complete is required to be entered on the warranty claim. When submitting a claim using the Global Warranty Management system the Warranty Claim Code is required to be entered on the Labor Operation Dependency field. Some control modules will require programming to be completed by using a USB memory stick with uploaded files from the TIS2 Web application. The programming to the USB memory stick will generate a Warranty Claim Code. There are also some control modules which may require additional Setup and or Configuration procedures to be completed after the reprogramming event. Each of these events will generate a Warranty Claim Code. When more than one Warranty Claim Code is generated for a control module programming event it is required to enter all of these codes into the GWM Labor Operation Dependency field. Place up to 3 Warranty Claim Codes in the Labor Operation Dependency field using commas to separate each code. Example: 6022A, FDDC6, FD3AC Claims that do not include the Warranty Claim Code in the Labor Operation Dependency field will be subject to audit and subsequent debit. The Warranty Claim Code is only available when using the TIS-2-Web application. The CD or stand-alone version of TIS does not support the Warranty Claim Code. Important: After 11/1/07, any claims without the Warranty Claim Code submitted will be rejected. It is recommended that a printed copy of the Warranty Claim Code be attached to the repair order. Important: • The Warranty Claim Code should be submitted on all warranty claims in which the vehicle was programmed using the TIS-2-Web application. Warranty claims will be eligible for reject/review and/or subsequent debit if the Warranty Claim Code is not included in the Labor Operation Dependency field of the claim. • Enter DTC information (with Symptom Byte if applicable) in the Correction Description or Comment field of the warranty claim. • If an R&R procedure requires SPS programming, please add the Warranty Claim Code in the Labor Operation Dependency field for this warranty claim. Use ONLY the replacement labor code. Page 4 September, 2013 Bulletin No.: 06-08-47-001J 1755854 2396077 Bulletin No.: 06-08-47-001J September, 2013 Warranty Claim Code retrieval If the need arises to find out what the specific SPS Warranty Claim Code was on a prior programming event, use the following steps to retrieve the code: 1. Open up TIS on the computer used to program the vehicle. 2. Select and start “Service Programming System (SPS).” 3. Select “Settings.” 4. Select “Warranty Claim Code” tab. Page 5 Clear All Diagnostic Trouble Code Procedures An enhancement to the SPS system will enable the technician to clear any DTCs present from all of the ECUs on the vehicle. There is text added to the setup screen reminding that this feature will be available. Since this function clears any DTCs that are present from all controllers on the vehicle, the technician may want to check for and record DTCs before proceeding with the SPS event. 2018377 After programming is complete, the option to clear all DTCs will be presented. The technician should remember that when used, the clear all DTCs command will clear ECM DTCs, meaning that IM flags will be reset. Page 6 September, 2013 Bulletin No.: 06-08-47-001J 2018376 Other Electrical Labor Only Procedures There are other electrical procedures that are not associated with a module part replacement and are also not considered reprogramming. The following table provides examples of these procedures and the appropriate handling from a warranty perspective. Procedure Description Warranty Policy Set-Up A procedure that configures a Control Module to vehicle-specific content, operating location, etc. This is also known as “bit flipping” or “option configuration”. This is done one time as part of a Control Module replacement procedure. Labor times are included in the Control Module replacement procedure. Additional time for setup or reprogramming is not applicable. XM Activation A procedure that communicates the new radio ID after replacement of Digital Radio Receiver (DRR) to XM to ensure continuation of XM radio service. Labor times for XM activation are included in the replacement procedures. Additional time is not applicable. Learn A procedure that stores operating ranges, component identifiers, etc. of components or systems. This is also known as “initializing”. This is done one time as part of a component or control module replacement or in some instances after a battery disconnect. Labor times for component or control module replacement and battery disconnect are included in the procedures. Additional time is not applicable. Programming A procedure for loading the operational software or calibration files of a newly installed control module performed using the Service Programming System (SPS) application. Labor times for module programming are included in replacement procedures. Additional programming time is not applicable. Bulletin No.: 06-08-47-001J September, 2013 Page 7 Procedure Description Warranty Policy Reprogramming A procedure to update a module with new software or calibration files. This is a labor-only procedure performed using the Service Programming System (SPS) application. SPS reprogramming labor codes are specifically released as required for the modules and vehicles that have service software/calibration files released in TIS2000. Diagnostic time is applicable if listed in the Labor Time Guide. USB Programming A procedure to update a module with new software or calibration files using vehicle USB port. This is a labor-only procedure performed using the Service Programming System (SPS) application. SPS reprogramming labor codes are specifically released as required for the modules and vehicles that have service software/calibration files released in TIS2000. Diagnostic time is applicable if listed in the Labor Time Guide. Sequential Programming A procedure to update more than one module with new software or calibration files in a predefined order or sequence. The sequence is critical to the outcome of the event and is done automatically by the SPS application. A unique Warranty Claim Code generated by SPS must be submitted. Non-SPS Programming/Setup Operations Some procedures may not produce a warranty claim code when software is downloaded using the Tech 2®. Labor times for module programming are included in replacement procedures. For a specific repair appropriate labor codes and labor times will be included in the Technical Bulletin or may be allowed using an 4069929. Tech 2® Recalibration A procedure for loading updated calibration files to a control module using the Tech 2®. Labor times for module programming are included in replacement procedures. Additional programming time is not applicable. CD Software Update Some entertainment systems may require a software update that is performed through a special data CD release. This type of software update is infrequent and is communicated via a Technical Bulletin. Appropriate labor codes and labor times will be included in the Technical Bulletin. Personalization Setting a system configuration that is a customer preference and described in the vehicle owner manual. Examples include door locking preferences, memory seat, radio presets, compass calibration, etc. Customer vehicle Personalization is not considered a warranty repair. Vehicle Maintenance Procedures that are performed as part of vehicle maintenance procedures such as Oil Life Reset and Tire Pressure Monitor relearn after tire rotation. Vehicle maintenance procedures are not considered warranty repairs. Accessory Configuration Some GM Accessory installations require SPS reprogramming or set-up procedures. Procedures associated with the installation of an Accessory are not covered as warranty repairs. Diagnostics As part of service diagnostic procedures, technicians may re-set Diagnostic Trouble Codes (DTCs) or pull fuses or disconnect connectors to reset software in control modules. Diagnostics are covered as an add condition in the labor code that is used to repair the vehicle. Customer Concern Not Duplicated (CCND) When a customer complaint cannot be verified by the service technician after duplicating the conditions described by the customer. This may include checking for DTCs and performing system or circuit verification procedures. The appropriate CCND labor code should be used. See list below. Comments describing the customer concern should be included with all instances of a CCND labor code submission. These labor codes may not be used in conjunction with another labor code for the same customer concern. Page 8 September, 2013 Customer Concern Not Duplicated (CCND) Labor Codes For more information regarding CCND Labor Codes, refer to the latest version of Corporate Bulletin Number 06-00-89-026. Electrical and Powertrain Controls Labor-Only Labor Codes Two labor codes are to be used to claim for Labor only when addressing Electrical and Powertrain Controls issues. The labor codes are: 4069929 (0.2 hr) — Electrical Controls — Labor Only — (Comment Required – Describing Corrective Action) 4069939 (0.2 hr) — Powertrain Controls — Labor Only — (Comment Required – Describing Corrective Action) These labor codes should be used only in instances where a repair procedure is performed to a module that does not require that part to be replaced or any other physical repair. They should NOT be used for setting a system configuration that is a customer preference and described in the vehicle Owner Manual. Examples include door locking preferences, memory seat, radio presets, compass calibrations, etc. Example: A customer brings their vehicle in for a complaint of the CD player not functioning in the radio. The technician duplicates the complaint and while diagnosing customer complaint the radio connector, which contains the battery power feed, is disconnected and then reconnected 30 seconds later. After the connector is reconnected the CD player starts to operate correctly. No other repairs performed. Bulletin No.: 06-08-47-001J A warranty claim should be filed using labor code 4069929 and an appropriate comment must be included, i.e. “disconnected radio connector for 30 seconds, then reconnected.” The comment must be entered in the Correction Description or Comment field of the warranty claim. As in the above example, 4069929 and 4069939 should be used anytime any module has encountered a software “anomaly” in which the corrective action is to “reset” the module by disconnecting power to the module. Also, 4069929 and 4069939 should be used in instances when it is discovered that previous repairs made at a different dealer, have included a replacement of a particular module and the set-up of that module was not completed. Example: A customer brings in their vehicle for the complaint of the remote start not functioning. The BCM was recently replaced at a different dealership. The technician duplicates the complaint and determines that the BCM was not properly configured. The technician enables remote start and corrects the customer's concern. When submitting 4069929 or 4069939, a full detail comment describing the corrective action that was performed, is required in the Correction Description or Comment portion of the claim. Claims that do not include an appropriate comment will be subject to audit and subsequent debit. These labor codes may NOT be used in conjunction with another labor code for the same customer concern. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION