12180D

Bulletin No.: 12180D
Date: June 2013
Recall Bulletin
PRODUCT SAFETY RECALL
SUBJECT: Driver Door Switch Short Circuit
MODELS:
2006-2007 Buick Rainier
2006 Chevrolet TrailBlazer EXT
2006-2007 Chevrolet TrailBlazer
2006 GMC Envoy XL
2006-2007 GMC Envoy
2005-2007 Saab 9-7X
Note Statements have been added to Step 8 of the service procedure advising technicians to
ensure that the protective coating is thoroughly mixed prior to application and that the ESD
protective barrier is to be used during the application. Please discard all copies of bulletin
12180C.
CONDITION
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2006 model year Chevrolet TrailBlazer EXT and GMC Envoy XL; 2006-2007 model
year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy; and 2005-2007 model year Saab
9-7X vehicles. If fluid enters the driver’s door module, it may cause corrosion that could result
in a short in the circuit board. A short may cause the power door lock and power window
switches to function intermittently or become inoperative. In rare cases, a short may cause
overheating, which could melt components of the door module, producing odor, smoke, or a
fire.
CORRECTION
Dealers are to test the driver's window and door lock switches for proper operation. If the
switches function properly, dealers are to install a protective coating to the door module. If the
switches do not function properly, dealers are to install a new door module.
Owners of 2005-2007 model year Saab 9-7X vehicles delivered in the U.S. or Canada will
receive a separate notification and be addressed by Saab Authorized Service Centers. This
bulletin applies to those 2005-2007 model year Saab 9-7X vehicles delivered outside of the
U.S. and Canada that are subject to this safety recall.
Copyright 2013 General Motors. All Rights Reserved.
Page 2
June 2013
Bulletin No.: 12180D
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to US and Canadian dealers through the GM GlobalConnect Recall
Reports, or sent directly to export dealers. Dealers will not have a report available if they have
no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part
Number
19119236
Description
SWITCH KIT,SI WDO
Quantity/
Vehicle
1
Page 3
June 2013
Bulletin No.: 12180D
SERVICE PROCEDURE
INSPECTION and SERVICE PROCEDURE OVERVIEW
Complete the Door Lock and Side Window Switch Inspection
Perform a functional test on the driver side door lock and side window switch. Test all switch
functions to ensure that the driver side door lock and side window switch functions as
designed.
 If the driver side door lock and side window switch passes the functional test and the
switch part number matches one of the part numbers on the table, NO repair is
required.
 If the driver side door lock and side window switch passes the functional test and the
switch part number is NOT listed on the table in the bulletin, perform the service repair
procedure in the bulletin.
 If the driver side door lock and side window switch does NOT pass the functional test,
replace the driver side door lock and side window switch. Refer to Door Lock and Side
Window Switch Replacement - Driver Side in SI.
Ensure that the Service Repair Procedure is Completed Correctly
1. The cure time for the protective coating is 1 hour. To avoid part damage, do NOT
remove the ESD protective barrier or assemble the door module until the protective
coating has cured.
2. Remove the ESD protective barrier (1) from the contact board BEFORE assembling the
door module. Do NOT assemble the door module with the ESD protective barrier on the
contact board.
3. After completing the repair, perform a functional test on the driver side door lock and
side window switch. Test all switch functions to ensure the driver side door lock and
side window switch functions as designed.
1.
Perform a functional test on the driver side door lock and side window switch. Test all
switch functions to ensure the driver side door lock and side window switch functions as
designed.
 If the driver side door lock and side window switch passes the functional test, proceed
to Step 2.
 If the driver side door lock and side window switch does NOT pass the functional test,
replace the driver side door lock and side window switch. Refer to Door Lock and Side
Window Switch Replacement - Driver Side in SI.
Page 4
June 2013
Bulletin No.: 12180D
690976
2.
Remove the driver side door lock and side window switch. Refer to Door Lock and Side
Window Switch Replacement - Driver Side in SI.
Part Number
25861573
25861577
25861574
25861575
25861576
25861578
25861579
25861581
25861582
25861583
25861580
25861584
25866999
25867000
25867001
25867002
25867003
25867004
25867005
25867006
Description & Options
Chevrolet
SWITCH, DR LK & SI WDO (CASHMERE) ST1 (DL2, KA1, X88, 27I) (EXPORT)
SWITCH, DR LK & SI WDO (CASHMERE) ST1 (DL2, X88, 27I) (EXC KA1)
(EXPORT)
SWITCH, DR LK & SI WDO (CASHMERE) (DK2, DK9, DP2, DR1, X88, 27I) (EXC
KA1)
SWITCH, DR LK & SI WDO (CASHMERE) (DK2, DP2, DS3, KA1, X88, 27I)
SWITCH, DR LK & SI WDO (GRAY) (DL2, KA1, X88, 28I) (EXPORT)
SWITCH, DR LK & SI WDO (EBONY) (DK2, DP2, DS3, KA1, X88, 48I)
SWITCH, DR LK & SI WDO (GRAY) (DK2, DP2, DS3, KA1, X88, 28I)
SWITCH, DR LK & SI WDO (EBONY) ST1 (DL2, X88, 48I) (EXC KA1) (EXPORT)
SWITCH, DR LK & SI WDO (GRAY) ST1 (DL2, X88, 28I) (EXC KA1) (EXPORT)
SWITCH, DR LK & SI WDO (EBONY) (DK2, DK9, DP2, DR1, X88, 48I) (EXC KA1)
SWITCH, DR LK & SI WDO (GRAY) (DK2, DK9, DP2, DR1, X88, 28I) (EXC KA1)
SWITCH, DR LK & SI WDO (EBONY) (DL2, KA1, X88, 48I) (EXPORT)
GMC
25861559
25861563
25861567
25861569
25861571
25861572
25866992
25866993
25866994
25866996
25866997
25866998
SWITCH, DR LK & SI WDO (EBONY) (AAB KA1 Z88 Z89 27I, 48I)
SWITCH, DR LK & SI WDO (EBONY) (Z88, Z89, 27I, 48I) (EXC AAB, KA1)
SWITCH, DR LK & SI WDO (GRAY) (Z88, Z89, 28I) (EXC AAB, KA1)
SWITCH, DR LK & SI WDO (GRAY) (AAB, KA1, Z88, Z89, 28I)
SWITCH, DR LK & SI WDO (EBONY) (AAB, DS3, Z88, 27I, 48I) (EXC KA1)
SWITCH, DR LK & SI WDO (GRAY) (AAB, Z88, 28I) (EXC KA1)
25861556
25861557
25861560
SWITCH, DR LK & SI WDO (INCLS 8) (GRAY) ST1 (KA1, W49, 28I)
SWITCH, DR LK & SI WDO (INCLS 8) (CASHMERE) ST1 (KA1, W49, 47I)
SWITCH, DR LK & SI WDO (INCLS 8) (GRAY) ST1 (W49, 28I) (EXC KA1)
SWITCH, DR LK & SI WDO (INCLS 8) (DK CASHMERE) ST1 (W49, 47I) (EXC
KA1)
Buick
25861561
Page 5
3.
June 2013
Bulletin No.: 12180D
Determine the part number on the driver side door lock and side window switch. The part
number is on the side of the switch on the label.

If the part number on the switch is listed on the table above, no repair is required. Reinstall the driver side door lock and side window switch. Refer to Door Lock and Side
Window Switch Replacement - Driver Side in SI.

If the part number on the switch is NOT listed on the table above, proceed to Step 4.
Caution: To avoid part damage, ensure your hands and work bench are clean BEFORE
performing the door lock and side window switch and door module modifications in this
bulletin.
4.
Place the driver side door lock and side window switch assembly on a clean work bench.
5.
Separate the door module from the door lock and side window switch assembly.
2917368
5.1 Using a razor blade or equivalent, cut the door module label along the seam of the
door module as shown in the illustration.
2917370
5.2 Using a small flat-blade screw driver, carefully disengage the door module tabs (1).
Page 6
June 2013
Bulletin No.: 12180D
2917371
Note: If the door lock and side window switch assembly membrane sticks (4) to the door
module contact board and/or falls out of the door module assembly during the disassembly of
the door module and door lock and side window switch assembly, re-install the large actuator
pins (5) and small actuator pins (6) and membrane (4). Refer to illustration.
2917377
5.3 Separate the door module (3) from the door lock and side window switch assembly
(2).
6.
Place the door lock and side window switch assembly in a safe location while modifying
the door module.
Page 7
June 2013
Bulletin No.: 12180D
2917376
Note: Refer to Door Module Repair Tips in this bulletin before performing Steps 7 through 16.
7.
Separate the contact board from the door module housing by depressing the contact
board tabs (7). Do NOT remove the contact board from the door module housing.
Page 8
June 2013
Bulletin No.: 12180D
2917379
Note: Before removing the cap from the protective coating tube, squeeze/knead the tube to
ensure that the contents of the tube are thoroughly mixed, Dispense a small amount of the
protective coating on a clean piece of paper to ensure that the material is a consistent dark
blue color.
Note: Do not substitute paper or cardboard for the ESD protective barrier.
Note: Do NOT attach the ESD protective barrier (8) over the connector pins (9).
8.
Remove the backing paper from the ESD protective barrier (8) and attach it to the contact
board. Attach the ESD protective barrier (8) along the edge of the connector pins (9).
Refer to illustration.
9.
Apply the protective coating to the top side of the contact board. Apply the protective
coating over the entire length (10) of the contact board from the ESD protective barrier
tape edge (8) to the contact board edge.
2917380
Top “A” and bottom “B” views of the contact board include examples of connector
(4), connector pins (3), traces (2), and vias (1).
10. Ensure the protective coating covers the connector pins, traces and vias (holes) in the
application area of the contact board.
Page 9
June 2013
Bulletin No.: 12180D
2917382
11. Apply the protective coating to the bottom side of the contact board. Apply the protective
coating over the entire length (10) of the contact board.
2917380
Top “A” and bottom “B” views of the contact board include examples of connector
(4), connector pins (3), traces (2), and vias (1).
12. Ensure the protective coating covers the connector pins, traces and vias (holes) in the
application area of the contact board.
Caution: The cure time for the material is 1 hour. To avoid part damage, do NOT proceed to
Step 13 until the material has cured for 1 hour.
13. Wait 60 minutes to allow the liquid material to cure to a “tacky” state.
14. Remove ESD protective barrier from the contact board of the door module.
Page 10
June 2013
Bulletin No.: 12180D
2917385
®
15. Insert the Mylar Kapton gasket (10) to the inside surface covering the open cutouts of the
door lock and side window switch membrane.
2917388
16. Assemble the door module and door lock and side window switch.
Page 11
June 2013
Bulletin No.: 12180D
690976
Note: Do not program the door module after installing the driver side door lock and side
window switch into the door.
17. Install the driver side door lock and side window switch into the door. Refer to Door Lock
and Side Window Switch Replacement - Driver Side in SI.
18. Perform a functional test on the driver side door lock and side window switch. Test all
switch functions to ensure the driver side door lock and side window switch functions as
designed. Replace the driver side door lock and side window switch if it fails the functional
test. Refer to Door Lock and Side Window Switch Replacement - Driver Side in SI.
Page 12
June 2013
Bulletin No.: 12180D
Door Module Repair Tips
To ensure the door module repair is completed correctly, refer to the following repair tips.
2917379

Ensure the protective coating covers the connector pins, traces and vias (holes) in the
application area of the contact board. Apply the protective coating to the top side of the
contact board. Apply the protective coating over the entire length (10) of the contact board
from the ESD protective barrier tape edge (8) to the contact board edge.
3462471

Do NOT apply the protective coating to the contact board (1) and switch contact points (2)
underneath the ESD protective barrier.
Page 13
June 2013
Bulletin No.: 12180D
3462477

The cure time for the protective coating is 1 hour. To avoid part damage, do NOT remove
the ESD protective barrier (1) or assemble the door module until the protective coating has
cured.

Remove the ESD protective barrier (1) from the contact board BEFORE assembling the
door module. Do NOT assemble the door module with the ESD protective barrier on the
contact board.
CUSTOMER REIMBURSEMENT – For US
Customer requests for reimbursement of previously paid repairs for the recall condition are to
be submitted to the dealer by February 28, 2014, unless otherwise specified by state law. If
this is not convenient for the customer, they may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance
Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be
reviewed with your District Service Manager – Aftersales prior to processing the
request.
When a customer requests reimbursement, they must provide the following:



A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair,
and the person or entity performing the repair.
IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30
days of receipt. If a reimbursement request is approved, the dealer should immediately issue
a check to the customer and submit an appropriate warranty transaction for the incurred
expense. If a reimbursement request is denied, the dealer MUST provide the customer with a
clear and concise explanation, in writing, as to why the request was denied. The bottom
Page 14
June 2013
Bulletin No.: 12180D
portion of the Customer Reimbursement Request Form may be used for this purpose. If the
denial was due to missing documents, the customer can resubmit the request when the
missing documents are obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be
submitted as required by GM Global Warranty Management. Additional information can also
be found in Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition
described in this bulletin are to be submitted to the dealer prior to or by February 28, 2014.
When a customer requests reimbursement, they must provide the following:
-
Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s)
(including Service Contract deductibles), a description of the repair, and the person or
entity performing the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
V2739
V2740
Description
Functional Test & Verify Part Number – No Further Action Req'd
Functional Test & Install Protective Coating to Driver Side Door
Lock Window Switch
V2736 Functional Test & Door Lock & Side Window Switch
Replacement (inc. programming)
V2737* Customer Reimbursement Approved – Not for Saab Use
V2738 Customer Reimbursement Denied - For US dealers only
Labor
Time
0.3
0.7
Net
Item
N/A
N/A
0.5
N/A
0.2
0.1
**
N/A
*
Customer reimbursement will NOT close this recall. The service procedure contained in
this bulletin must still be performed.
**
The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.
CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
Page 15
June 2013
Bulletin No.: 12180D
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable
allowance for depreciation. To avoid having to provide these burdensome remedies, every
effort must be made to promptly schedule an appointment with each customer and to repair
their vehicle as soon as possible. In the recall notification letters, customers are told how to
contact the US National Highway Traffic Safety Administration if the recall is not completed
within a reasonable time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin
for your use in contacting customers. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your dealership for service in the future, you must take the steps necessary to be sure the
recall correction has been made before selling or releasing the vehicle.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 16
June 2013
Bulletin No.: 12180D
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and
Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2006 model year Chevrolet TrailBlazer EXT and GMC Envoy XL; 2006-2007 model
year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles. As a result, GM is
conducting a safety recall. We apologize for this inconvenience. However, we are concerned
about your safety and continued satisfaction with our products.
IMPORTANT



Your vehicle is involved in safety recall 12180.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.
Why is your
vehicle being
recalled?
If fluid, such as melted snow containing road salt, enters the driver’s
door module, it may cause corrosion that could result in a short in
the circuit board. A short may cause the power door lock and power
window switches to function intermittently or may stop working. A
short may cause overheating, which could melt components of the
door module, producing odor, smoke, or a fire. Additionally, the
windows may raise or lower themselves, without user input. These
conditions may occur even with the vehicle parked and the key
removed. It is advised that you park the vehicle outdoors until it has
been remedied.
What will we
do?
Your GM dealer will test the driver's window and door lock switches
for proper operation. If the switches function properly, a protective
coating will be applied to the door module. If the switches do not
function properly, a new door module will be installed.
This service will be performed for you at no charge. Because of
service scheduling requirements, it is likely that your dealer will
need your vehicle longer than the actual service correction time of
approximately 20 minutes to 1 hour and 45 minutes, depending on
the repair required.
What should
you do?
You should contact your GM dealer to arrange a service
appointment as soon as possible.
Did you already
pay for this
repair?
If you have paid for repairs for the recall condition, please complete
the enclosed form and present it to your dealer with all required
documents. Working with your dealer will expedite your request,
however, if this is not convenient, you may mail the completed form
and all required documents to Reimbursement Department, PO Box
33170, Detroit, MI 48232-5170. The completed form and required
documents must be presented to your dealer or received by the
Reimbursement Department by February 28, 2014, unless state law
Page 17
June 2013
Bulletin No.: 12180D
specifies a longer reimbursement period. Because you have
already had this condition repaired, you do not need to take your
vehicle to your dealer for this recall. Even though you may have
already had this condition corrected, you will still need to take your
vehicle to your dealer for an inspection.
If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance
Center at the number listed below.
Do you have
questions?
Division
Number
Buick
Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
1-800-521-7300
1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994
Text Telephones
(TTY)
1-800-832-8425
1-800-833-2438
1-888-889-2438
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 12V406.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
GM Recall #12180