12191

Bulletin No.: 12191
Date: February 2013
Service Bulletin
SPECIAL COVERAGE
SUBJECT: Special Coverage Adjustment – Fuel Odor or Spotting on Ground – Replace
Fuel Pump Module
MODELS:
2006-2009 Chevrolet Cobalt
2007 Chevrolet Equinox
2006 Pontiac Pursuit
2007 Pontiac Torrent
2007-2009 Pontiac G5
2006-2007 Saturn ION
Not Involved in U.S. Safety Recall 09226 or 12190, or Special Coverage 09275
and
2008-2009 Chevrolet Equinox, Uplander
2008-2009 Pontiac Montana SV6, Torrent
Due to part availability, this special coverage will be administered in phases. The first phase will
include Chevrolet Cobalt, Pontiac G5 and Pursuit, and Saturn ION vehicles.
When parts become available for the Chevrolet Equinox and Uplander, and the Pontiac Montana
SV6 and Torrent, dealers will be notified, customers will be contacted, and the dealer bulletin will
be revised.
CONDITION
Some 2006 model year Pontiac Pursuit, 2006-2007 model year Saturn ION, 2006-2009 model
year Chevrolet Cobalt, 2007-2009 model year Chevrolet Equinox, Pontiac G5, and Torrent, and
2008-2009 model year Chevrolet Uplander and Pontiac Montana SV6 vehicles may have a
condition in which the plastic supply or return port on the fuel pump module may crack. If either
of these ports develops a crack, fuel will leak from the area. The customer may notice a fuel odor
while the vehicle is being driven or after it is parked. If the crack becomes large enough, fuel may
be observed dripping onto the ground and vehicle performance may be affected.
Copyright 2013 General Motors. All Rights Reserved.
Page 2
February 2013
Bulletin No.: 12191
SPECIAL COVERAGE ADJUSTMENT
If a vehicle involved in this Special Coverage demonstrates the condition or symptoms described
above, dealers are to replace the fuel pump module, regardless of the vehicle's age or mileage.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
February 19, 2013 are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to February 19, 2013,
must be submitted to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.
PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors
Customer Care and Aftersales (GMCC&A).
Part
Number
Description
Quantity/
Vehicle
19257126
MODULE KIT, F/TNK F/PMP (W/0 FUEL LVL SEN)
(Cobalt/G5/ION/Pursuit) (LE5/L61)
1
19257138
MODULE KIT, F/TNK F/PMP (W/O FUEL LVL SEN)
(Cobalt/ION) (LSJ)
1
19256352
MODULE KIT, F/TNK F/PMP (W/O FUEL LVL SEN)
(Cobalt/G5) (LAP)
1
19257488
MODULE KIT, F/TNK F/PMP (W/O FUEL LVL SEN)
(Cobalt) (LNF)
1
SERVICE PROCEDURE
1.
Verify that the fuel pump module requires replacement. Refer to the appropriate diagnostic
information in SI.
 If the fuel pump module does NOT require replacement, no further action is required.
Inform the customer that any additional diagnosis and repairs are not covered under this
special coverage.
 If the fuel pump module requires replacement, refer to Fuel Pump Module Replacement in
SI.
Page 3
February 2013
Bulletin No.: 12191
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by March 31, 2014, unless otherwise specified by
state law. If this is not convenient for the customer, they may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance
Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be reviewed
with your District Service Manager – Aftersales prior to processing the request.
When a customer requests reimbursement, they must provide the following:



A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.
IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days
of receipt. If a reimbursement request is approved, the dealer should immediately issue a check
to the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by March 31, 2014.
When a customer requests reimbursement, they must provide the following:
-
Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity
performing the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
Page 4
February 2013
Bulletin No.: 12191
COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for
Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
T5896
T5897
T5898
T5899
Description
Diagnostic Time Only – No Repair Required
Install New Fuel Pump Module
 Cobalt, G5, Pursuit
 ION
Add: Diagnostic Time
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only
Labor
Time
0.1-0.3
Net
Item
N/A
N/A
1.5
1.2
0.1-0.3
0.2
0.1
*
N/A
* The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.
CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer fo r information
on whether your vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 5
February 2013
Bulletin No.: 12191
Dear General Motors Customer:
As the owner of a 2006 model year Pontiac Pursuit, 2006-2007 model year Saturn ION, 20062009 model year Chevrolet Cobalt, 2007-2009 model year Chevrolet Equinox, Pontiac G5, or
Torrent, or 2008-2009 model year Chevrolet Uplander or Pontiac Montana SV6 vehicle, your
satisfaction with our product is very important to us.
This letter is intended to make you aware that some of these vehicles may have a condition
where the plastic supply or return port on the fuel pump cracks and leaks fuel or fuel vapors. Fuel
vapors, in the presence of an ignition source, could potentially cause a vehicle fire.
The symptoms of this condition are:
-
A noticeable fuel odor while the vehicle is being driven or after it is parked
The Check Engine Soon light may be illuminated on the instrument cluster
If the crack is large enough, fuel may be observed on the ground, or vehicle performance
may be affected
What We Are Doing: We are conducting two programs to address this issue. The first program
is a safety recall in certain states. A safety recall is being conducted in these areas because we
have determined that sustained, elevated temperatures in these areas directly correlate to the
fuel pump cracking and fuel leaks some owners have experienced.
The second program is a special coverage in the remaining states. Under our special coverage,
should a vehicle ever experience this condition, the owner must take the vehicle to their GM
dealer and have the dealer inspect the vehicle, confirm the condition, and then repair that vehicle
for free.
Your vehicle is covered by this special coverage.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What You Should Do: If your vehicle demonstrates the condition or symptoms described above,
contact your GM dealer to schedule an inspection. Please note that repairs and adjustments
qualifying under this special coverage must be performed by a GM dealer. Your dealer can tell
you how long they will need your vehicle.
If your vehicle does not currently demonstrate this condition, you should keep this document in a
safe place for future reference. You should not take your vehicle to your GM dealer unless these
symptoms have been observed. Diagnosis or repair for conditions other than that described
above is not covered under this special coverage program (and will be your responsibility).
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed form and present it to your dealer with all required documents. Working
with your dealer will expedite your request, however, if this is not convenient, you may mail the
completed form and all required documents to Reimbursement Department, PO Box 33170,
Detroit, MI 48232-5170. The completed form and required documents must be presented to your
dealer or received by the Reimbursement Department by March 31, 2014, unless state law
specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Page 6
February 2013
Division
Number
Chevrolet
Pontiac
Saturn
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
1-800-222-1020
1-800-762-2737
1-800-553-6000
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994
Bulletin No.: 12191
Text Telephones
(TTY)
1-800-833-2438
1-800-833-7668
1-800-833-6000
We are sorry for any inconvenience you may experience; however we have taken this action in
the interest of your continued satisfaction with our products.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
12191