PI0896A

File in Section:
Service Bulletin
Bulletin No.:
Date:
PI0896A
February, 2014
PRELIMINARY INFORMATION
Subject:
Broken or Separated Auxiliary Floor Mat Retainers, Floor Mat Retainer Won’t Seat on
Carpet
Models:
2010-2014 Buick LaCrosse
2011-2014 Buick Regal
2012-2014 Buick Verano
2008-2014 Cadillac CTS All Models including V-Series
2010-2014 Cadillac SRX
2013-2014 Cadillac ATS, XTS
2014 Cadillac ELR
2011-2014 Chevrolet Cruze, Equinox, Volt
2012-2014 Chevrolet Sonic
2013-2014 Chevrolet Malibu
2011-2014 GMC Terrain
This PI has been revised to add the Cadillac ATS, XTS and ELR models, add the 2014 model
year and update the Labor Operation to the Global Labor Code (GLC). The main content of
PI0763 was also merged into this PI. Please discard PI0896 and PI0763.
Condition/Concern
Some customers may comment on a broken auxiliary floor mat retainer and/or that the floor mat may be difficult to
fully seat onto the carpet side retainer.
Due to several changes in floor mat retainer design, and their suppliers, particular vehicle lines have varying
breakpoints for the style of retainer their floor mats and carpet contain. Because the different styles/designs are not
interchangeable, floor mats containing a non-matching retainer will not fully seat on the carpet side retainer and
therefore, the mat retainer may break.
Recommendation/Instructions
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There are two different suppliers of auxiliary floor mat retainers for these vehicles, Saxonia and ITW, and the mat
retainers and carpet retainers are NOT interchangeable between the two suppliers. Additionally, the ITW style have
a first (V1.x) and second (V2.0) design. Look at the backside of the retainer on the auxiliary mat. If the center of the
lower section is round, the retainer was made by Saxonia (1). If the center of the lower section has a triangle, the
retainer was made by ITW (2). Furthermore, ITW V2.0 retainers can be identified by a "V2.0" embossed on the back
side of the floor mat retainer.
Note: The procedure below is specific to replacement of the auxiliary floor mat retainers. If the carpet side retainer is
damaged, service parts are currently available and replacement procedures are being developed for future
population into SI.
Replace the auxiliary floor mat retainers using the following instructions:
1. Remove the auxiliary mat from the vehicle.
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2. From the backside of the floor mat, cut four lines (1) through the plastic at the shown locations using a pair of
cutters.
3. Using suitable pliers, break off each piece and push the remaining piece through the mat retainer hole.
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4. Align the upper piece of the mat retainer (1) to center of the mat retainer hole. Turn the mat over while
maintaining the center position of the retainer.
5. Install the lower piece of the mat retainer (2) onto the mat, aligning it with the upper retainer. Push down hard to
engage several retention rings.
6. Lightly tap on the retainer with a rubber mallet to engage the remaining retention rings.
7. Install the auxiliary floor mat to the vehicle.
Parts Information
For part numbers, usage and availability of the auxiliary floor mat retainer kits, see Carpet/Floor in Group 15.286 of
the appropriate Parts Catalog. Each auxiliary floor mat contains two kits per mat.
Warranty Information
For vehicles repaired under warranty, use:
Labor
Operation
1080118*
Description
Floor Mat Retainer
Replacement (One or all)
Labor
Time
0.2 hr
*This is a unique Labor Operation for Bulletin use only. It will
not be published in the Labor Time Guide.