13167

Bulletin No.: 13167
Date: May 2013
Program Bulletin
CUSTOMER SATISFACTION PROGRAM
SUBJECT:
Missing Floor Mats
MODELS:
2014 Chevrolet Silverado
2014 GMC Sierra
Equipped with Rubber Floor Mats (B32)
There is currently a shortage of base rubber floor mats. Involved vehicles are being
shipped to dealers without the floor mats. Although all involved vehicles will be loaded
into IVH, do NOT perform this program on vehicles in dealer inventory. At this time, only
vehicles being delivered to customers are to have this program performed. When
sufficient mats are available, this bulletin will be revised with new part numbers and
vehicles in dealer inventory can then be repaired.
CONDITION
Due to a shortage of base rubber floor mats (B32), certain 2014 model year Chevrolet
Silverado and GMC Sierra vehicles, equipped with base rubber floor mats, were shipped without
the floor mats.
CORRECTION
Dealers are to install the base rubber floor mats when they become available. In the meantime,
for sold vehicles only, dealers are to install carpeted floor mats. When the base rubber floor
mats become available, the customer will be advised to contact their dealer to have the mats
installed.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
Copyright 2013 General Motors. All Rights Reserved.
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May 2013
Bulletin No.: 13167
will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have
a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this program is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this program.
PART INFORMATION
Parts Pre-Ship Information
Important: An initial supply of carpeted floor mats is being pre-shipped to involved dealers of
record. This pre-shipment is scheduled to begin the week of May 27, 2013. This
pre-shipment will be for sold vehicles only. Pre-shipped parts will be charged to
dealer's open parts account. At this time, floor mats are not to be installed in
vehicles in dealer inventory.
Additional parts, if required, are to be obtained from GMCC&A. Please refer to your “involved
vehicles listing” before ordering parts. Normal orders should be placed on a DRO = Daily
Replenishment Order. In an emergency situation, parts should be ordered on a CSO =
Customer Special Order.
Part Number
19300735
Description
MAT PKG, FRONT CARPET (COCOA)
(inc driver/passenger)
MAT PKG, FRONT CARPET (EBONY)
(inc driver/passenger)
19300736
MAT PKG, REAR CARPET (COCOA)
19300737
MAT PKG, REAR CARPET (EBONY)
19300734
Quantity/
Vehicle
1
(sold vehicles only)
1
(sold vehicles only)
1
(sold vehicles only)
1
(sold vehicles only)
SERVICE PROCEDURE
NOTE: This procedure is for sold vehicles only. Do not perform this procedure on
vehicles in dealer inventory. When base floor mats become available, this bulletin will be
revised and the base floor mats can then be installed in vehicles in dealer inventory.
Install the carpeted floor mats. Refer to Removing and Replacing the Floor Mats in the Owner's
Manual.
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May 2013
Bulletin No.: 13167
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100045
Description
Install Temporary Floor Mat
Labor
Time
0.0
Net
Item
*
Note: The labor time to install floor mats is covered under the PDI.
* The amount identified in “Net Item” should represent the actual sum total of the current
GMCC&A dealer net price for the upgrade carpeted floor mats, plus applicable Mark-Up or
Landed Cost (for Export).
CUSTOMER NOTIFICATION
General Motors will notify customers of this program on their vehicle.
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the involved vehicle listing, are to be
contacted by the dealer. Arrangements are to be made to make the required correction
according to the instructions contained in this bulletin. Program follow-up cards should not be
used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in
your facility for service in the future, you must take the steps necessary to be sure the program
correction has been made before selling or releasing the vehicle.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
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