13230A
Service Bulletin Details
Public Details for: 13230A
Summary to be provided on a future date.
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Models from 9999
9999 GMC GMC |
Bulletin No.: 13230A Date: July 2013 Recall Bulletin PRODUCT SAFETY RECALL SUBJECT: Passenger Airbag Inflator Weld May Fracture Upon Airbag Deployment MODELS: 2014 Chevrolet Silverado Crew Cab 2014 GMC Sierra Crew Cab Additional population has been added to this recall, the Part Information section has been revised to include a tether clip, and the Service Procedure has been revised to include an inspection procedure. General Motors will attempt to contact involved customers by telephone to inform them of this recall. Please discard all copies of bulletin 13230. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. CONDITION General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2014 model year Chevrolet Silverado and GMC Sierra crew cab vehicles. Welding on the passenger airbag inflator may fracture when the airbag is deployed, allowing the gases to escape. If this occurs, the airbag may not fully inflate and could increase the risk of personal injury in a crash. CORRECTION Dealers are to replace the passenger airbag module. VEHICLES INVOLVED All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content. Copyright 2013 General Motors. All Rights Reserved. Page 2 July 2013 Bulletin No.: 13230A For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall. PART INFORMATION Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order. Part Number 23121207 11611805 Description AIRBAG, I/P CLIP, W/S UPR G/MLDG (tether clip) Quantity/Vehicle 1 1 SERVICE PROCEDURE 3560199 Determine if the instrument panel airbag has been replaced. If there is green paint stripe or green dot on the upper brake pedal arm, do NOT replace the instrument panel airbag. No further action is required. If a green paint stripe or green dot on the upper brake pedal arm is NOT present, replace the instrument panel airbag. Refer to the service procedure in this bulletin. Note: Dispose of airbags as outlined in SI. 1. Remove the instrument panel airbag. Refer to Instrument Panel Airbag Replacement in SI. 2. Install a new instrument panel airbag. Refer to Instrument Panel Airbag Replacement in SI. Page 3 July 2013 Bulletin No.: 13230A COURTESY TRANSPORTATION The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. WARRANTY TRANSACTION INFORMATION Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise. Labor Code 9100106 9100097 Description Inspection – No Further Action Req'd Install Instrument Panel Airbag (inc inspect) Labor Time 0.1 2.8 CUSTOMER NOTIFICATION General Motors will notify customers of this recall on their vehicle. General Motors will contact customers by telephone or by letter. DEALER RECALL RESPONSIBILITY – For US (US States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. DEALER RECALL RESPONSIBILITY – All All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Page 4 July 2013 Bulletin No.: 13230A Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification