06-00-89-026K

File in Section:
Service Bulletin
Bulletin No.:
Date:
00 - General Information
06-00-89-026K
May, 2013
WARRANTY ADMINISTRATION
Subject:
Revised Customer Concern Not Duplicated (CCND) / Verified Labor Operation
Numbers/How to Submit CCND Transactions in Global Warranty Management
Models:
2014 and Prior GM Passenger Cars and Light Duty Trucks
This bulletin is being revised to add the 2014 model year and update the labor operations.
Please discard Corporate Bulletin Number 06-00-89-026J (Section 00 – General Information).
Below is list of the labor operations and descriptions for
"Customer Concern Not Duplicated/Verified" (CCND)
conditions and guidelines to follow when using them.
For a complete list of guidelines involving the use of
CCND labor operations, please refer to the Service
Policies and Procedures Manual (Section 1.5.6).
Customer Concern
Not Duplicated
Labor Operations
Numbers
Description
Example of Proper Usage
2029939
Electronics - Safety / Lighting / Keyless
Entry / Theft Alarm
Customer states SIR light has come on but is now off.
Performed related system verification procedure in SI
with no trouble found and unable to duplicate concern.
2419919
Brakes
Customers states ABS / TCS / Stability Control light
came on, but now it’s off. Scan tool shows history code.
Cleared code, followed system verification with no trouble
found and unable to duplicate concern.
3019959
Axle, Differential or Rear Drive Module
(RWD and AWD Vehicles
Customers states driveline noise, vibration or intermittent
All Wheel Drive Light On. Followed SI procedures to
identify driveline noise / vibration or cause of the AWD
indicator and unable to duplicate concerns.
OnStar® / Bluetooth
Customer states that OnStar® will not connect to an
advisor. Performed related system verification procedure
in SI with no trouble found and unable to duplicate
concern.
Note: Use 3429919 when Bluetooth concern is in
vehicle equipped with RPO UPF.
3429969
Entertainment / Radio / Navigation / USB /
Bluetooth
Customer states sound from the rear speakers pops or
distorts. Performed related system verification procedure
in SI with no trouble found and unable to duplicate
concern.
Note: Use 3429969 when Bluetooth concern is in
vehicles without RPO UPF.
3439929
Cluster / Head UP Display
Customer states cluster backlighting does not illuminate.
Performed related system verification procedure in SI
with no trouble found and unable to duplicate concern.
4029929
Engine CCND - Engine Controls and Fuel
Customers states engine light was on with a fuel related
DTC, followed system verification procedure for DTC as
indicated and unable to duplicate the concern.
3429919
Copyright 2013 General Motors LLC. All Rights Reserved.
Page 2
Customer Concern
Not Duplicated
Labor Operations
Numbers
May, 2013
Bulletin No.: 06-00-89-026K
Description
Example of Proper Usage
12V Battery / 12V Charging System
Customer states vehicle would not start/crank. Performed
related system verification procedure in SI with no trouble
found and unable to duplicate concern.
Note: Use 4041512 for battery charge & test.
4059959
Exhaust
Customer is not satisfied with exhaust, either a boom,
tone, etc., followed exhaust noise diagnosis with no
trouble found and unable to duplicate concern.
Determined exhaust is no different from other like
vehicles.
4069919
Engine CCND – Engine Mechanical
Customer states engine making abnormal noise or
leaking fluid, followed SI diagnosis for noise or leaks and
was unable to duplicate customer concern.
4429959
Heating and Air Condition
Customer states A/C system not cold enough. Performed
system verification for A/C system. Temperature is found
to be within specifications.
5019989
Hybrid Electronics & Hybrid Charging
Customer states vehicle will not charge at home charging
station, Performed related system verification procedure
in SI with no trouble found and unable to duplicate
concern.
7429949
Steering
Customer states steering noise / whine when turning at
parking lot speeds at cold temperatures. Followed SI
procedures and was unable to duplicate.
8009929
Suspension
Customer states front suspension noise over bumps.
Followed SI procedures to diagnose front suspension
noise and was unable to duplicate concern.
4049979
Tire Pressure Monitoring System (TPMS)
8059949
(For Tire and Wheel Concerns See 8069939)
Customer states pressure value for one tire is not
displayed on DIC. Performed related system verification
procedure in SI with no trouble found and unable to
duplicate concern.
8069939
Tires and Wheels (For Tire Pressure
Monitoring System Concerns See 8059949
Customers states a tire vibration accompanied by a
thumping noise is heard at highway speeds. Road tested
and checked tire balance. Unable to duplicate concerns.
8429939
Transfer Case
Customer states vehicle does switch between 2 and
4 wheel drive, followed SI diagnostics for transfer case
and was unable to duplicate customer concern.
Notice: In some cases the subject vehicle may be
operating as intended but not in line with the
expectations of the customer. This type of outcome
does NOT fall under the definition of Customer Concern
Not Duplicated. In cases where the vehicle is operating
as intended but not in-line with customer expectations,
service management should submit a Field Product
Report. Refer to the latest version of Corporate Bulletin
Number 02-00-89-002 (10-00-89-006 for Canada) for
additional information on how to submit a field product
report.
Clarification Regarding Use of CCND Engine
Mechanical
• 4069919 – Engine CCND – Engine Mechanical
Customer reports engine concern. Service
technician collects relevant operating and
environmental conditions from customer during
concern event and attempts to replicate/mitigate
concern. Technician evaluates ECM for any
engine diagnostic trouble codes and follows fault
tree for any identified P-code(s). Technician
investigates any pending Product Information and/
or Product Bulletins that may apply to the
customer concern. Service technician is unable to
reproduce concern, confirms there are no pending
product information bulletins and is unable to
identify a problem with the vehicle. This labor
operation should not be used for a MIL active
complaint or non-engine related issues.
Bulletin No.: 06-00-89-026K
•
May, 2013
4029929 – Engine CCND – Engine Controls
and Fuel
This labor operation should only be used for
engine malfunction indicator lamp concerns when
the technician is unable to identify a problem
and/or duplicate the concern. An engine
diagnostic trouble code (Pxxxx code) must be
identified in the ECM to use this labor operation.
Page 3
The diagnostic trouble code(s) should be
documented on the technician copy of the repair
order. The service technician should follow the
fault tree for the identified P-code(s) and
investigate any pending Product Information
and/or Product Bulletins that may apply to those
code(s). 4029929 labor operation should not be
used for the P0700 DTC. P0700 is specific to the
transmission system must be applied to a
transmission labor operation.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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