PI0040C

File in Section:
Service Bulletin
Bulletin No.:
Date:
PI0040C
April, 2013
PRELIMINARY INFORMATION
Subject:
Poor Fit/Gap at Interface of Side Door Trim Panel and Lower Door and/or Rattle Noise
Upon Opening/Closing Door
Models:
2007-2013 Cadillac Escalade Models
2007-2013 Chevrolet Avalanche, Silverado, Suburban, Tahoe
2007-2013 GMC Sierra, Sierra Denali, Yukon Models
This PI is being revised to add the 2013 model year and update the Recommendation/
Instructions and Parts Information. Please discard PI0040B.
Condition/Concern
2395421
Note: The gap is generally 1-2 mm (0.04-0.08 in) as shown by the gauges in the above graphic.
Some customers may comment on seeing a poor fit/gap of the side door lower trim panel to the lower door inner
structure. This condition could also be associated with a rattle noise upon opening or closing the side door.
2395422
The cause of this condition is most commonly found to be the rear and lower door trim panel retainers, which have
been damaged or not properly engaged during installation or R&R of the door trim panel.
Recommendation/Instructions
Do This
Don't Do This
Replace the door trim panel
lower retainers.
Do not replace the door trim
panel assembly.
3351924
Important: When replacing any retainer in the locations noted in the following steps, only use the second design
white retainer, GM P/N 11611339, which has a more robust tip.
1. Remove the door trim panel from the affected door. For utilities, refer to Front Side Door Trim Panel
Replacement, Rear Side Door Trim Panel Replacement (Standard Wheelbase) or Rear Side Door Trim Panel
Replacement (Extended Wheelbase) in SI. For pickups, refer to Front Side Door Trim Panel Replacement (SLT,
A95), Front Side Door Trim Panel Replacement (Except YE9 or SLT), Rear Side Door Trim Panel Replacement
(SLT) or Rear Side Door Trim Panel Replacement (YE9) in SI.
3351925
2. Inspect the rear and lower door trim retainers (circled in the graphic above) for damage or improper
engagement.
3351927
3. Also inspect these locations for any white first design (1) retainers or yellow (2) retainers. These retainers
should not be used and should be replaced with the white, second design retainer, referenced previously.
2395424
Tip: When removing the retainers, a flat-bladed tool is recommended to avoid damaging the molded standing boss
on the trim panel. Pull upward on the retainer while sliding it toward the open end of the standing boss.
4. Remove and discard any damaged retainers and replace with appropriate fasteners from the table below. The
doors may have different combinations of fasteners, so ensure replacement of the proper color fastener at the
proper location.
2395425
5. Sit the retainer mid-section on the top surface of the standing boss (shown in red above) and push inward until
the retainer fully snaps in place.
6. Reinstall the side door trim panel to the door, ensuring that the retainers are properly engaged into the holes in
the door sheet metal. Refer to SI titles referenced above.
Part Information
Part Number
Description
Qty
11611339
RETAINER, PUSHIN w/
SEAL (White)
as needed
11519032
RETAINER, FRT S/D T/
PNL (Black)
as needed
22729211
RETAINER, PUSHIN W/
SEAL (Blue)
as needed
Warranty Information
For vehicles repaired under warranty, use:
Labor
Operation
Description
C3348
Front Side Door Trim Panel
Replacement
C3540
Rear Side Door Trim Panel
Replacement
Labor
Time
Use
Published
Labor
Operation
Time