2028844

Technical Bulletin
Model(s)
Year(s)
Eng. Code(s)
Trans.
Code(s)
VIN Range From
VIN Range To
Routan
2009-2012
All
All
All
All
Condition
96 14 02 May 5, 2014 2028844 Supersedes Technical Bulletin V961401 dated May 2, 2014 to add cargo light and
trim panel inspection/replacement procedure, revise warranty statement and revise warranty service number.
Rear Cargo Lamp Loose or Falls Out when Closing Rear Lift Gate
Technical Background
Rear cargo lower lift gate trim panel cargo light opening is too large.
Rear cargo light fasteners weak and do not hold light in place.
Production Solution
th
New lower lift gate trim panel introduced with reduced light opening specification. July 9 2011
th
Improved cargo light fastener tab introduced May 17 2013.
Page 1 of 5
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Service
Step 1: MY 2009-2012 Routan (Vehicles built before 5/17/2013)
•
Inspect the rear cargo light.
•
Using a trim removal wedge remove the rear cargo light and inspect for reinforced rib on fastener tabs.
•
If the rib is missing on the reinforcement replace the rear cargo light with new part number in figure 2.
Original cargo light through MY 2012 will have no reinforced rib.
(Figure 1)
Figure 1
MY2013 introduced rib reinforcement with part number 7B0947105C.
(Figure 2)
Figure 2
Page 2 of 5
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Step 2: Only MY 2011 Routan (Vehicles built before 7/09/2011)
•
Inspect the lower lift gate trim panel opening.
Note:
When inspecting or replacing the lower trim panel (my 2011 only), the labor for removing/installing the cargo light
is included.
• Remove the lower lift gate trim panel.
• Measure the trim panel lower fastener holes distance between the
outside edges as shown in Figure 3.
Is the distance greater than 115.7mm (+/- 1.5mm).
Yes: Replace the trim panel with part number 7B0867605D. (Always
check ETKA for the latest part number and color code.)
No: Reinstall the trim panel.
Figure 3
Page 3 of 5
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Warranty
Note:
When inspecting or replacing the lower trim panel (MY2011 only), the labor for removing/installing the cargo light
is included. Only one labor operation allowed for this procedure. None of the labor operations should be combined.
All Routan pre and post road test, StarMOBILE and wiTECH time units are included in the labor operation.
Therefore, no road test time units will appear in the designated area within the warranty table.
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)
Year(s)
Eng. Code(s)
Trans. Code(s)
VIN Range From
VIN Range To
Routan
2009-2012
All
All
All
All
SAGA Coding
Claim Type:
Use applicable Claim Type
Damage
HST
Damage Location (Depends on
Service No.)
CWM2028844
Use applicable when indicated
in ElsaWeb (L/R)
Service Number:
Code
7092
0018
Parts Manufacturer
Routan
3)
Labor Operation : Inspect or Replace Lower
Lift Gate Trim Panel
1)
USM
2)
70925599 = 30 TU
(Steps 1 and 2 performed MY 2011 Only)
3)
Labor Operation : Inspect or Replace Lift Gate 96401999= 20 TU
Cargo Light
(Only Step 1 performed MY 2009,2010 and 2012
Only)
Causal Part:
7B0947105C
Diagnostic Time
GFF Time expenditure
01500000 = 00 TU
4)
NO
Page 4 of 5
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Road Test
01210002 = 00 TU
NO
01210004 = 00 TU
Technical Diagnosis
01320000 = 00 TU
NO
Claim Comment: Input “As per Technical Bulletin 2028844” in comment section of Warranty Claim.
1)
Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only
2)
Code per warranty vendor code policy.
3)
Labor Time Units (TUs) are subject to change with ELSA updates.
4)
Documentation required per Warranty Policy Procedures Manual.
Required Parts and Tools
Part Description
Part No:
Quantity
Lower lift gate trim panel
7B0867605D + color code
1
Rear Cargo Light
7B0947105C
1
Tool Description
Tool No:
Trim Removal Wedge
3409
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 5 of 5
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.