PI0124E

File in Section:
Service Bulletin
Bulletin No.:
Date:
PI0124E
December, 2012
PRELIMINARY INFORMATION
Subject:
CD/DVD Will Not Eject from Instrument Panel Mounted Player
Models:
2010-2013 Buick LaCrosse
2011-2013 Buick Regal
2010-2013 Chevrolet Camaro, Cruze, Equinox
2011-2013 Chevrolet Volt
2012-2013 Chevrolet Orlando (Canada), Sonic
2010-2013 GMC Terrain
All with Radio RPO UEW, UFU, UHQ, UP9, UYE, UYS or UYZ
This PI is being revised to update the Models information to include additional RPOs. Please
discard PI0124D.
Condition/Concern
Note: Do Not replace the radio to correct this condition.
Some customers may comment that the CD or DVD may not eject from the player, located in the center lower area of
the instrument panel. When this condition occurs, a “Mechanical Error” message may appear on the radio display.
This condition may be caused by the disc catching on the bezel. The bezel has locator pins that position the trim
assembly around the player slot. If these pins become damaged, the bezel may not be properly aligned, causing the
disc to catch on the bezel and fail to eject.
Recommendation/Instructions
Remove the bezel (this may be part of the instrument panel upper center trim panel, the instrument panel lower
extension accessory bezel or the radio control assembly). Refer to SI for the applicable procedure based on the
vehicle being serviced.
• Retry ejecting the disc. If the disc ejects, there is no issue with the radio.
• Inspect the bezel and look for damaged locator pins. If the locator pins are damaged, replace the bezel.
• If there are no issues with the trim bezel locator pins, reinstall the bezel and retry ejecting the disc.
If the above steps do not correct the condition, refer to SI for normal diagnostic procedures.
Warranty Information
For vehicles repaired under warranty, use:
Labor
Operation
R9812*
Description
Check and Align Instrument
Panel Trim or Radio Control
Assembly
Labor
Time
0.5 hr
*This is a unique labor operation for bulletin use only. It will
not be published in the Labor Time Guide.