SB-11-2012
Service Bulletin Details
Public Details for: SB-11-2012
Summary to be provided on a future date.
- 2013 -
Models from 2013
2013 AUDI A3 |
PERFECT DELIVERY INSPECTION (PDI) 2013 A3 Audi Delivery Guidelines Client VIN Delivery Date Pre-Delivery Ensure final vehicle quality inspection is completed with the service team; done at technician check FF Inspect exterior for damage, dings, dents and surface scratches FF Check interior for cleanliness, grease marks and damage. Report to service team all defects prior to customer delivery FF Verify vehicle is equipped as specified and all accessories are installed FF Check front/rear floor mats are locked as part of technician check Customer Priority Topics 1.____________________________________________________________________________________________________________________________________________________________ 2.____________________________________________________________________________________________________________________________________________________________ 3.____________________________________________________________________________________________________________________________________________________________ How long would the client like to spend on topics today?_______________________________________ Priority Delivery Topics Personalize Vehicle Settings FF Audio and Entertainment System Controls FF Bluetooth: Connect customer’s Bluetooth phone and assist in copying and accessing phonebook entries. Ensure connection will occur automatically upon re-entry if desired. Refer to www.audiusa.com/bluetooth for compatible phone list FF Cruise Control and Operation FF Adjust mirrors, seats, and steering column to customer preference FF HVAC (Heating, Ventilation, Air Conditioning) Controls FF Assist with radio station presets FF Seat Adjustments FF Show how to connect iPod/MP3. Demonstrate AMI, SD cards and Aux-in jack (if equipped) Bluetooth Capability FF Pair the customer’s phone with the vehicle FF Demonstrate making a call via voice and steering wheel commands FF Demonstrate how to answer, ignore and end calls FF Conference calling (enable in the MMI under Telephone > Call Options menu) FF Dialing from directories/phonebook (received, missed, dialed calls) FF Refer to www.audiusa.com/bluetooth for compatible phone list 1 of 9 PERFECT DELIVERY INSPECTION (PDI) 2013 A3 | Audi Delivery Guidelines Client VIN Delivery Date Voice Controls FF Demonstrate the voice command feature (i.e., accessing “Help,” dialing a phone number, calling a contact, using the steering wheel voice command button, etc.) FF Have the customer complete the speech training to allow the Voice Recognition System to learn and adapt to the customer’s voice (Main Menu > Setup MMI > Voice Recognition > Individual Speech Training) FF Radio station, CD/DVD, or Jukebox Introduce MMI Navigation System FF Review the MMI controls and basic functionality (buttons: function, on/off, arrow control, and back) FF Demo Audio Sources: Show how to connect iPod via AMI, MP3/SD cards, Bluetooth audio player. Explain the jukebox function FF Explain CD and DVD loading/unloading Navigation FF Show how to enter a stopover FF Demo how to “cancel” route guidance using voice commands (“Cancel route guidance”) and the MMI (NAV > Destination > Cancel) FF Show how to store a destination FF Show how to customize route “criteria” (e.g., avoid toll roads) and “Settings” (e.g., 3D map and Map Orientation, and Google Earth Mapping [with Audi connect services enabled]) FF Show how to manipulate the map (zoom, scroll map area) FF Show how to repeat the last navigation announcement using the iNav steering wheel button FF Show how to access TMC reports via Sirius and traffic reports via Audi connect FF Explain Tire Pressure Monitoring System and how to reset in the MMI FF Explain the settings for the Bang & Olufsen® system (if equipped) Interior FF Climate control functions FF Multifunction steering wheel (if equipped) FF Wipers (front/rear)/washer system/rain sensor (if equipped) FF Open Sky Sunroof operation (if equipped) FF Demonstrate how to activate heated seats (if equipped) FF Demonstrate how to activate heated mirrors (if equipped) FF Explain how to adjust the seat backwards/forwards, higher/lower and the lumbar support FF Demonstrate glovebox/valet function (if applicable) FF “Passenger Side Airbag Off” light: Illuminates if no occupant in passenger seat or if occupant is “out of position” FF Trip computer/Driver info display: Explain toggle function via “RESET” on stalk. Reset “Trip Comp 1 and 2” prior to delivery FF Explain Tire Pressure Monitoring System and how to reset FF Show how to set clock and adjust time zone 2 of 9 PERFECT DELIVERY INSPECTION (PDI) 2013 A3 | Audi Delivery Guidelines Client VIN Delivery Date Exterior FF Show how to open fuel door – push/pull release FF Discuss engine block heater and when to use (TDI only if applicable) Owner’s Documents FF License/insurance/registration/title (if applicable) FF Warranty & Maintenance Booklet (stamp to confirm PDI was completed). Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the warranty and maintenance booklet prior to delivery FF 24-Hour Roadside Assistance information – ask customer to program in their phone FF Owner’s Manual, MMI Manual and other manuals as equipped FF Quick Reference Guides as appropriate FF Tire Warranty Booklet: Explain coverage from tire manufacturer FF All keys (2 remotes, 1 valet) FF Provide Audi Care Information FF Lemon Law Rights Booklet or Lemon Law Notice as required by law FF Discuss with customer all fluid specifications for their vehicle: Only use oil that meets Audi 502.00 standards (gasoline engine) Only use oil that meets Audi 507.00 standards (A3 TDI) Advise the customer that Audi recommends using Top Tier Detergent Gasoline with a minimum octane rating of 91AKI (95 RON) Use ULSD (Ultra Low Sulfur Diesel) with 15 PPM or less (TDI only) Note: Diesel fuel with a higher concentration than ULSD-Diesel No. 2 ASTM D975 & bio-diesel with a higher concentration than 5% like B11, B20 or B100 is strictly prohibited FF Review the recommended maintenance schedule. Explain the importance of getting the Warranty & Maintenance Booklet stamped for each maintenance performed Orientation Drive FF Activate and demonstrate navigation system (if equipped) FF Demonstrate cruise control function (setting speed, +/–, cancel) FF Explain function of rear parking sensors (if equipped) End the orientation drive in the service write-up area Service Introduction FF Tour service department and introduce to Service Manager & Service Consultant FF Set up first service appointment FF Ask customer if you can program service department’s phone # in their phone 3 of 9 PERFECT DELIVERY INSPECTION (PDI) 2013 A3 Audi Vehicle Condition Report Client VIN Delivery Date Initial PDI Vehicle Inspection Complete the following checks within 2 business days (48 hours) of receiving a vehicle. FF Remove full body cover (if installed) following TSB 2009967. Check for transportation damage Note: This is a two-person task FF Verify all keys are included (2 masters, 1 valet) FF Verify all wiper blades are enclosed in the trunk (in case transport wipers are installed) FF Inspect painted surfaces/molding/glass (If any defects [scratches/dings/dents/body damage] are found, contact your supervisor to arrange for immediate repair) FF Inspect body for paint defects and damage FF Check the battery prior to starting engine with MCR340A. Record MCR340A code: _________________ or attach printout 4 of 9 PERFECT DELIVERY INSPECTION (PDI) 2013 A3 Audi Technician Report Client VIN Delivery Date All items must be completed prior to customer delivery by an Audi technician **Refer to the Service Work area of GFF for the PDI function tests **Audi recommends using an Audi approved battery charger to prevent excessive battery discharge during inspection Open Campaigns/Updates FF Check ElsaWeb for open campaigns and updates. Perform if applicable Battery Inspection FF Check battery clamps for proper torque. Re-torque if required FF Check the battery prior to starting engine with MCR340A. Record MCR340A code: _________________ or attach printout Transport Mode Deactivation, DTC check, set service reminder FF Deactivate vehicle transport mode FF Set service reminder FF Deactivate the anti-theft function for the Navigation DVD using the Scan Tool. Follow the process outlined in TSB 2013790 Under the Hood Fluid Check and Inspection FF Check all fluid levels and top off if necessary FF Check engine oil level – fill oil to the max level when the vehicle is at operating temperature Trunk Inspection FF Install wheel bolt cover removal tool from PDI kit and wheel lock key (if applicable) into trunk tool kit behind right side cover FF Set spare tire pressure Exterior FF Install permanent wiper blades unless vehicle is for inventory storage FF Test windshield washers for aim and function (if permanent wiper blades are installed) FF Turn on headlights and test headlamp washers (if equipped) FF Test exterior lighting functions FF Check key functionality, including seat memory (if applicable); verify vehicle starts and runs with all keys; verify all doors manually and remotely lock and unlock with all keys 5 of 9 PERFECT DELIVERY INSPECTION (PDI) 2013 A3 | Audi Technician Report Client VIN Delivery Date Interior FF Check operation of all switches: locks, windows, seat adjustment, and child safety features FF Calibrate rear view mirror compass to proper zone and check self-dimming function/lighting (if equipped) FF Verify operation of all interior lights FF Mirrors: Inspect folding, adjustments, RH tilt in reverse, and memory (if equipped) FF Inspect operation of lighter, aux. outlet under armrest and rear outlet FF Verify operation of all front and rear seat belts and latches FF Check horn operation FF Check sunroof operation (open/close/vent/deflector at edge) FF Passenger side airbag: Verify operation of Passenger Occupant Detection System Radio FF Affix anti-theft code sticker found in prep package to this page FF Verify operation of CD player/changer (if equipped) FF Verify operation of AMI or aux. input FF SD card slot: Insert SD card and test function (if equipped) Audi Navigation plus (if equipped) FF Verify and set Language and Measurement Units in Setup/Settings menu FF Set clock and date to local time/date using correct format FF Navigation location: Set dealership location (for following back to dealership during road test) FF Voice Activation (if equipped): Press the “Talk” button and verify several commands On-Hoist Inspection FF Check underside of vehicle for fluid leaks and loose components FF Check steering, boots, brake system, hoses, tires and wheels for damage FF Remove suspension blocks (if installed) FF Inspect wheel bolts for proper torque using torque wrench FF Install wheel bolt covers and center caps as supplied Road Test FF Check for squeaks, rattles and wind noise FF Verify operation of rear parking sensors (if equipped) FF Verify engine performance and acceleration FF Verify transmission operation including shift paddles FF Check steering/tire alignment FF Test drive vehicle applying brakes several times (at least 4 times) at 20 mph (35 km/h) to clean brake rotors. Check for abnormal noise/vibration/pulsation FF Parking brake: Apply and verify hold and release 6 of 9 PERFECT DELIVERY INSPECTION (PDI) 2013 A3 | Audi Technician Report Client VIN Delivery Date Road Test (continued) FF Verify quality of radio reception in AM/FM/SAT bands FF Cruise control: Verify all functions FF Climate control: Check all functions and verify proper A/C cooling FF Seat heating (if equipped): Inspect for proper operation FF Navigation function (if equipped): Activate NAV and follow directions back to dealership Post-Road Test Inspection FF Interrogate fault memory using the Scan Tool and print Diagnostic Log FF Record final mileage on checklist and sign checklist FF Ensure the yellow tire pressure tag is installed on steering wheel If Vehicle is for Showroom Display/Inventory Storage or Demo Use FF Install showroom charger to ensure battery remains charged at all times FF Apply Inventory Maintenance Sticker FF Install permanent wiper blades (if for showroom display or demo use) 7 of 9 PERFECT DELIVERY INSPECTION (PDI) 2013 A3 Audi Vehicle Detail Report Client VIN Delivery Date Warning: Do NOT use accessories (radio, etc.) while performing detail, as this can discharge the battery. Refer to TSB 2009967 for Detailer responsibilities, specific use of chemicals and for part numbers to order materials Exterior – Prior to Delivery FF Remove protective covering FF Wash/Dry vehicle exterior including inside door jambs and under trunk FF Inspect painted surfaces/molding/glass and remove any residue (If any defects [scratches/dings/dents/body damage] are found, contact your supervisor to arrange for immediate repair) FF Inspect body for paint defects and damage FF Check interior floors, sunroof, trunk, front and rear windshield and all windows for water leaks FF Apply 3M Perfect-ItTM Paste Wax FF Clean front and rear windshield using 3MTM Glass Polishing Compound. Refer to TSB 2020552 for details FF Apply 3M Performance Finish wax to the wheels (except chrome wheels) to protect rims from brake dust Under Hood – Prior to Delivery FF Wipe down engine compartment and remove excess water from grille and hood area. Important: Do not use dressings or chemicals containing silicone! Interior – Prior to Delivery FF Clean all glass/sunroof (if equipped/interior rear view mirror and visor mirrors) FF Remove all trim protection/coverings/stickers/decals WARNING! Do not remove airbag warning triangle/warning labels FF Check upholstery/clean as required FF Check for excessive grease on seat tracks/clean as required FF Check all interior surfaces/compartments (including sun visors/headliner) for mark or fingerprints. Clean as required FF Vacuum carpet FF Check luggage compartment/vacuum FF Install front/rear floor mats (including locking clip/tabs if applicable)/check color match Final Detail Quality Inspection FF Re-inspect vehicle for surface scratches, swirl marks, paint chips, dents, wax residue, dust, or lint, preferably in area where vehicle is to be delivered. If this is not possible, inspect vehicle in shop under fluorescent lights or in bright sunlight 8 of 9 PERFECT DELIVERY INSPECTION (PDI) 2013 A3 | Inspection Verification Client VIN Delivery Date Audi Brand Specialist I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and Quality Standards. Audi Brand Specialist Signature Date Porter I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and Quality Standards. Porter Signature Date Technician I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and Quality Standards. Technician Signature Date Detailer I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and Quality Standards. Detailer Signature Date Would you like to schedule a Second Delivery? FF No FF Yes Date Time By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true. • Vehicle is clean and free of problems • Received all keys and owner’s documentation • Satisfied with features and controls explanations Customer Signature 11-12-US Date 9 of 9