PI0855C

File in Section:
Bulletin No.:
Service Bulletin
Date:
PI0855C
June, 2013
PRELIMINARY INFORMATION
Subject:
Navigation System Inoperative When Using Voice Recognition to Enter Address –
Canada Only
Models:
2013 Buick Encore, LaCrosse, Regal, Verano (Canada Only)
2013 Chevrolet Camaro, Cruze, Equinox, Malibu, Volt (Canada Only)
2013 GMC Terrain (Canada Only)
Equipped with Audio System with Navigation (RPO UHQ)
This PI is being revised to update the Recommendation/Instructions. Please discard
PI0855B.
Condition/Concern
Some customers may comment that Navigation is inoperative when using Voice Recognition to enter the Address
(i.e., Voice Recognition shuts down after the Address prompt). They may also comment that Voice Recognition
Navigation sometimes works when entering the address when the vehicle is in Park.
Voice Recognition Navigation is inoperative for a United States address.
Navigation operates properly for destinations entered using the touch screen (vehicle not moving).
Recommendation/Instructions
Updated radio software has been developed to resolve this concern and is now available on TIS2WEB.
Important: This procedure is a USB flash drive programming event. This IS NOT a standard TIS2WEB
programming event. This procedure requires a USB 2.0 flash drive. The minimum USB flash drive capacity
requirement is 4 GB. The software downloaded to the USB flash drive can be used to update all vehicles involved in
this bulletin.
Any existing data on the USB flash drive will be erased during the TIS2WEB-to-USB flash drive download process.
To ensure important data IS NOT deleted from the USB flash drive, transfer the data from the USB flash drive onto
another approved data storage device BEFORE attempting to download software from TIS2WEB.
Once the software is downloaded to the USB, DO NOT add any data to the storage device.
Update the radio using a USB FLASH DRIVE and the Service Programming System (SPS) with the file available on
TIS2WEB. Refer to the SPS Programming procedures in SI.
Warranty Information
For vehicles repaired under warranty, use:
Labor Operation
Description
Labor Time
2810338*
USB Radio Reprogramming
0.6 hr
*This is a unique labor operation for bulletin use only. It will not be published in the Labor Time Guide.