PI0938

File in Section:
Bulletin No.:
Service Bulletin
Date:
PI0938
March, 2013
PRELIMINARY INFORMATION
Subject:
Powertrain and Various Electrical/Electronic Control Issues
Models:
2007-2014 GM Passenger Cars and Light Duty Trucks
Condition/Concern
The following two labor codes is for claiming “Labor Only” when addressing Powertrain and Various Electrical/
Electronic control issues.
N9999 — Electrical Controls — Labor Only (Comment Required — Describing Corrective Action)
J9999 — Powertrain Controls — Labor Only (Comment Required — Describing Corrective Action)
These labor codes should be used in instances where a repair procedure is performed to a module that has
encountered a software “anomaly” in which the corrective action is to “reset” the module by disconnecting battery
power to the module or fuse.
Recommendation/Instructions
When submitting N9999 or J9999, a full detail comment describing the corrective action that was performed is
required in the comment portion of the claim. Claims that do not include an appropriate comment will be subject to
audit and subsequent debit.
If the root cause was not verified and the only corrective actions taken were to remove the battery power or fuses,
DO NOT submit this under a warranty claim for the specific module or fuse.
These labor codes may not be used in conjunction with another labor code for the same customer concern.
Warranty Information
For vehicles repaired under warranty, use:
Labor Operation
Description
Labor Time
N9999
Electrical Controls – Labor Only
0.2 hr
J9999
Powertrain Controls – Labor Only
0.2 hr
Keywords: Infotainment, Lock Up, Inoperative, Blank, Radio, Screen, CUE