SB-PIC-5759

File in Section:
Service Bulletin
Bulletin No.:
Date:
PIC5759
October, 2012
PRELIMINARY INFORMATION
Subject:
Bluetooth Pairing Limit and Operational Characteristics
Models:
2008-2013 GM Passenger Cars and Light Duty Trucks
with Bluetooth Option (RPO UPF or UWE)
The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern
A customer may comment that they are unable to pair a phone to the vehicle and they may receive a message
stating that the maximum number of phones are currently paired to the vehicle. A customer may also notice a slight
auto connect delay when comparing the phone in slot 5 to the phone in slot 1.
Recommendation/Instructions
This is normal operation. The maximum number of 5 phones can be paired to a vehicle. Furthermore, when the
ignition is turned on, the system will search in order from 1 through 5 until it finds a paired phone.
Note: For information on Bluetooth pairing, deleting phone, transferring calls, etc., please reference the associated
vehicles' Owner's Manual or you can go to www.onstar.com/web/bluetooth.
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is
resolved without completing every step, the remaining steps do not need to be performed.