IS250

I
'
February 13,, 2013
To:
Area General Managers
From:
Don Fordiani - National Dealer and Field Operations Manager
Subject:
Product Update DLB - Internal Trunk Release Lever (Handle)
Certain 2006 through Early 2013 Model Year IS 250, IS 350 and IS-F,
Certain 2007 through Early 2013 Model Year ES 350 and ES 300h, and
Certain 2013 Model Year GS 350 and GS 450h Vehicles
As previously communicated in December 2012, Lexus discovered that the trunk release lever (handle) in some model
vehicles can break ii not pulled in the direction specified on the handle. The part has been changed in production and
parts have been prepared to support a product update for existing customer vehicles.
The purpose of this communication is to advise you that we will be contacting customers advising them of the product
update. Notifications will be sent to owners of covered vehicles beginning in late February, 2013. The dealer notification,
owner notification and a O&A are enclosed for your reference.
Condition
The vehicles covered by this Product Update are equipped with an internal trunk release lever (handle) located inside of
the trunk compartment. The handle makes it possible for a person trapped inside the trunk to escape from the
compartment. If the handle is not pulled in the direction indicated* on the lever, the lever may break and not open the
trunk.
*This information is also available in the Owner's Manual:
Lexus will replace the handle with a new one made of a different material at no charge for a limited time through
Fehruarv28. 2016
There are approximately 720,000 IS, ES and GS vehicles covered by this product update.
Identification of Covered Vehicles
MODEL· WMI
ES
JTH
300H
MY
VDS
START
FINISH
2013
BW1GG
2000142
2014201
BJ46G
BJ46G
BJ46G
BK1EG
BK1EG
BK1EG
BK1GG
BE1BL
CE1BL
2000122
2152373
2272246
2341225
2413336
2471873
2000152
5000150
5000125
2154865
2274244
2342372
2414572
2472840
2513315
2036105
5019003
5013887
BS1BL
5000157
5005497
ES350
JTH
2007
2008
2009
2010
2011
2012
2013
GS350
JTH
2013
GS
450H
JTH
2013
MODEL
IS F
WMI
JTH
MY
VDS · • START
·.FINISH
2008
BP262
5000156
5004828
2009
2010
2011
2012
2013
BP262
BP5C2
BP5C2
BP5C2
BP5C2
5004658
5006743
5008080
5009692
5010828
5006738
5008082
5009726
5010859
5011046
•
MODEL
IS250
IS250
AWD
WMI
MY ·
VDS
2006
BK262
2007
BK262
2008
BK262
2009
BK262
2010
BF5C2
2011
BF5C2
2012
BF5C2
2013
BF5C2
JTH
2006
CK262
2007
CK262
2008
CK262
2009
CK262
JTH
START
2000010
5000018
2021159
5025773
2057792
5050849
2082750
5086448
2094264
5107249
2100134
5129064
2101792
5156194
2103127
5184062
2000002
5000013
2008542
5007909
2019898
5015613
2027724
5027612
FINISH
2021611
5025772
2058542
5050845
2082748
5086447
2094284
5107246
2100284
5129060
2101920
5156853
2103133
5184999
2103181
5189632
2008675
5007908
2019897
5015612
2027723
5027611
2032532
5036006
MODEL
IS250
AWD
IS350
WMI
MY
VDS
2010
CF5C2
2011
CF5C2
2012
CF5C2
2013
CF5C2
2006
BE262
2007
BE262
2008
BE262
2009
BE262
2010
BE5C2
JTH
JTH
2011
2012
2013
BE5C2
CE5C2
BE5C2
CE5C2
BE5C2
CE5C2
START
2032533
5036007
2034899
5044623
2035323
5052402
2036051
5060507
2000000
5000018
2006942
5011408
2013017
5017247
2016275
5021819
2017389
5023469
5025210
5000105
5028291
5002050
5031180
5003012
FINISH
2034898
5044700
2035500
5052754
2036050
5060750
2036071
5062515
2007084
5011869
2013016
5017246
2016302
5021818
2017388
5023468
2017712
5025230
5028448
5002049
5031233
5003020
5031615
5003167
NOTE: To take advantage of existing systems and processes, this product update will be identified as ''DLB" in Dealer
Daily/TIS for affected vehicle identih'cation purposes. Please verify through Dealer Daily/TIS prior to performing the
product update.
New and Pre-Owned Vehicles in Dealer Inventory
Although most dealers should have very few, if any, new vehicles in dealer inventory that were produced prior to the
product update being implemented, Lexus requests that dealers check new vehicle inventory and replace the trunk
release lever in any vehicle requiring it prior to new vehicle delivery. Dealers are also requested to check any pre-owned
vehicles in their inventory and to replace the trunk release lever in any vehicle requiring it prior to pre-owned vehicle
delivery. Always verify Dealer Daily/TIS to ensure vehicle coverage prior to performing the product update.
Dealer Handling of Product Uodate
The enclosed dealer letter provides detailed information regarding update procedures including parts ordering and
warranty claim submission.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts
must be directed to Brian Lyons (310) 468-2552 in Toyota Corporate Communications. (Please do not provide this
number to customers. Pl,,ase provide this contact to only media associates.)
Please review this communication with your staff to familiarize them with the proper step-by-step procedures required to
support dealers' implementation of this Product Update.
Thank you for your understanding and cooperation.
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Attachments
CC:
Assistant Area General Managers
Customer Satisfaction Managers
Customer Services Field Managers
Customer Services Operations Managers
District Service and Parts Managers
District Technical Managers
Field Product Engineers
Pre-Owned Managers
Vehicle Field Sales Managers
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