TM2AA

//ALL
TO:
FROM:
DATE:
10/23/2012 to 11/30/2012
Hyundai Dealership General Managers, Sales Managers,
Service Managers, Parts Managers, and Warranty
Administrators
Hyundai Motor America
October 23, 2012
SUBJECT:
Service Campaign TM2 - Veloster Clock Software Update (Non
Navi) TSB#(12-01-035)
Hyundai Motor America is conducting a Service Campaign to update the
clock software on certain non-navigation 2012-13 Model Year Veloster
vehicles. Service Campaign TM2 provides a procedure to update the
clock software.
In order to identify only those vehicles affected by Service Campaign
TM2, it will be necessary to access Hyundai Motor America's "Warranty
Vehicle Information" screen via WEBDCS before starting the repair.
The "Warranty Vehicle Information" screen will identify affected
vehicles with an open Service Campaign TM2.
A listing of.VEHICLES is also located on WEBDCS, SERVICE tab, select
INFORMATION, and select UNCOMPLETED CAMPAIGN VIN LISTING - RETAILED or
DEALER STOCK.
TSB #12-01-035 will be available on Hyundai's Service Website on
October 23, 2012. It contains instructions on performing the service
procedure and submitting the campaign claim.
USB flash memory sticks containing the software began shipping to all
affected dealers on October 22, 2012 in mailers addressed to the
SERVICE MANAGER.
It is IMPORTANT TO SUBMIT A CAMPAIGN CLAIM FOR EACH VEHICLE SERVICED
so your dealership can be compensated for your work and Hyundai can
maintain accurate records of campaign completions.
LEGAL LIABILITY NOTICE:
You are required to keep confidential any and
all information and documents provided to you by Hyundai Motor America
in the conduct of carrying out work for this service campaign.
Hyundai Motor America dealers may use owner information provided for
the campaign only for the purpose of conducting and performing this
service campaign, and for no other purpose.
Hyundai appreciates your cooperation and support.
Questions may be
directed to your District Parts and Service Manager or Warranty
HELPREP line at 1-877-446-2922.