2028353
Service Bulletin Details
Public Details for: 2028353
Summary to be provided on a future date.
Models from 2012
2012 VOLKSWAGEN PASSAT |
Models from 2011
2011 VOLKSWAGEN PASSAT |
Technical Bulletin Model(s) Year Eng. Code Trans. Code VIN Range From VIN Range To Passat 2011-2012 All All A3_BC000001 A3_CC025567 Condition 40 12 05 October 15, 2012 2028353 Supersedes V401201 dated January 19, 2012 to include nut and bolt replacement part numbers. Front Suspension Creaking Noise Front suspension creaking noise during suspension cycles (going over speed bumps or entering on an inclined surface). Technical Background Coil Spring is not formed correctly and rubs against the perch of the strut. Production Solution Improved parts installed in production since CW 44/11, VIN: A31CC025567. Service Figure 1 Page 1 of 4 © 2012 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin • Verify if a car with the creaking noise has the contact mark (on one side or on both sides) as shown in figure 1. Note: Only proceed with this TB if this is the case! • Remove affected suspension strut and disassemble, see Repair Group 40 in ElsaWeb. • Apply touch up paint to the contact area of the strut perch and allow required drying time. Note: Use Rustoleum Cold Galvanizing Compound # V2185838 (or similar obtained locally), 2 coats. Cover with Rustoleum Flat Black Spray Paint # V2178838 (or similar obtained locally), 1 coat. • Install new spring on suspension strut (per vehicle PR-codes). • Install suspension strut, see Repair Group 40 in ElsaWeb. Note: Replace all fasteners as required in repair procedure. Warranty To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and 1) Procedures Manual Model(s) Year(s) Eng. Code(s) Trans. Code(s) VIN Range From VIN Range To Passat 2012 All All A3_BC000001 A3_CC025567 SAGA Coding Claim Type: Use applicable Claim Type Service Number: Damage 4075 Code HST Damage Location (Depends on Service No.) -- Use applicable when indicated in ElsaWeb (L/R) 0020 Parts Manufacturer 1) Passat YXS 2) Repair One Side 3) Labor Operation : Remove and Install Coil Spring 40751950 = 30 TU Page 2 of 4 © 2012 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin 3) Labor Operation : Remove and Install Suspension Strut 40851900 = 130 TU Repair Both Sides 3) 40752050 = 40 TU Labor Operation : Remove and Install Suspension Strut 3) 40852000 = 190 TU Causal Part: Spring 3C0411105 B/C Labor Operation : Remove and Install Coil Spring Outside Material: Rustoleum Cold Galvanizing Compound Part No: # V2185838 $0.25 Outside Material: Rustoleum Flat Black Spray Paint Part No: # V2178838 $0.15 Diagnostic Time 4) GFF Time expenditure 01500000 = 00 TU max. NO Road Test 01210002 - 01210004 YES Technical Diagnosis 0132xxxx = 00 TU max. NO Claim Comment: Input “As per Technical Bulletin 2028353” in comment section of Warranty Claim. 1) Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only 2) Code per warranty vendor code policy. 3) Labor Time Units (TUs) are subject to change with ELSA updates. 4) Documentation required per Warranty Policy Procedures Manual. Required Parts and Tools Part Description Part No: Quantity Spring 3C0411105 B/C 1 per side Nut N 10106402 1 per side Nut N 91021601 1 per side Nut N 10332002 3 per side Page 3 of 4 © 2012 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Nut N 0150816 1 per side Bolt WHT005437 1 per side Rustoleum Cold Galvanizing Compound Part No: # V2185838 Rustoleum Flat Black Spray Paint Part No: # V2178838 $10.00 per 20 oz. can, with 1 can repairing 40 cars $7.20 per 15 oz. can, with 1 can repairing 50 cars Tool Description Tool No: Torque Wrench VAG 1332 Spreader 3424 Wheel Hub Support T10149 Engine/Transmission Jack VAG 1383 A Spring Compressor VAG 1752/1 Spring Holder VAG 1752/4 Holding Fixture for Suspension Struts VAG 1752/20 Shock Absorber Set T10001 Additional Information All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Page 4 of 4 © 2012 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.