2031285
Service Bulletin Details
Public Details for: 2031285
Summary to be provided on a future date.
Models from 2012
2012 VOLKSWAGEN ROUTAN |
Models from 2011
2011 VOLKSWAGEN ROUTAN |
Technical Bulletin Model(s) Year(s) Routan 2011-2012 Eng. Code(s) Trans. Code(s) VIN Range From VIN Range To All All All 3.6L (CJRA) Condition 58 12 04 October 29, 2012 2031285 Power Sliding Door Will Not Power Close and Makes a Clicking Noise Technical Background The Power Sliding Door will not power close and makes a clicking noise at, or near, the full closed position. Production Solution Production change to the power sliding door module October 13, 2012. Service Note: This bulletin only applies to vehicles built before October 13, 2012. Customers may experience that the power sliding door will not power close. The sliding door will be stuck in the open position and the motor will make a clicking noise. There are no stored Diagnostic Trouble codes (DTC's) in the power sliding door module for this issue. This will happen when the PSDM loses the position counts. The sliding door will close manually using the inside or outside door handle. Flashing the PSDM will correct this condition. 1. Using the StarMOBILE verify no DTC's are set. If DTCs are present record them on the repair order and repair as necessary before proceeding further with this bulletin. 2. Check the part number of both left and right PSDM. 3. Is the PSDM part number 68079909AA? a. Yes, Proceed to repair procedure, Step #1. b. NO, This bulletin doesn't pertain and normal diagnostic should be performed. If the customer describes the symptom, perform the Repair Procedure. Page 1 of 4 © 2012 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin REPAIR PROCEDURE: Note: Install a battery charger to ensure battery voltage does not drop below 13.2 volts. Do not allow the charging voltage to climb above 13.5 volts during the flash process. If this flash process is interrupted/aborted, the flash should be restarted. 1. Flash reprogram the PSDM. 2. Has the PSDM part number update to 68079909AB? a. Yes, Proceed to Step #3. b. NO, The module needs to be reprogrammed again. Proceed to the repair procedure, Step #1. If the PSDM has been flashed a number of times then this bulletin doesn't pertain and further diagnostics need to be performed. 3. Has both PSDM's been updated with the latest software? a. Yes, Proceed to Step #4. b. No, Perform flash on the other PSDM, proceed to the repair procedure, Step #1. 4. Clear any DTC's that may have been set in other modules due to reprogramming. 5. Perform the Power Sliding Door Learn Cycle for each Power Sliding Door. Refer to Elsa Web Repair Manual/ Body/Body Exterior/Group 58 Rear Doors/General Information/Power Sliding Door Learn Cycle. Page 2 of 4 © 2012 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Warranty Note: This bulletin only applies to vehicles built before October 13, 2012 All Routan pre and post road test and StarMOBILE time units are included in the labor operation. Therefore, no road test or StarMOBILE time units will appear in the designated area within the warranty table. To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and 1) Procedures Manual Model(s) Year(s) Routan 2011-2012 Eng. Code(s) Trans. Code(s) 3.6L All (CJRA) VIN Range From VIN Range To All All SAGA Coding Claim Type: Use applicable Claim Type Service Number: Damage 5842 HST Damage Location (Depends on Service No.) CWM2031285 Use applicable when indicated in ElsaWeb (L/R) Code 0039 Parts Manufacturer Routan USM 3) 58420299 = 40 TU Labor Operation : Inspect and update software 3) 58422699 = 40 TU Causal Part: Select Labor Operation 5842**** Labor Operation : Inspect only 1) Diagnostic Time 2) 4) GFF Time expenditure 01500000 = 00 TU max. NO Road Test 01210002 01210004 NO Technical Diagnosis 0132xxxx = 00 TU max. NO Claim Comment: Input “As per Technical Bulletin 2031285” in comment section of Warranty Claim. Page 3 of 4 © 2012 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin 1) Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only 2) Code per warranty vendor code policy. 3) Labor Time Units (TUs) are subject to change with ELSA updates. 4) Documentation required per Warranty Policy Procedures Manual. Required Parts and Tools No special parts required. Tool Description Tool No: Midtronics Battery Tester/Charger InCharge 940 (INC 940) StarMOBILE Tester Kit CH9401 (Software level 10.04.15 or higher) Additional Information All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Page 4 of 4 © 2012 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.