PI1126

File in Section:
Service Bulletin
Bulletin No.:
Date:
PI1126
December, 2013
PRELIMINARY INFORMATION
Subject:
Blank Screen After Startup and Reverse, Rearview Camera Message On, Touch Screen
Inoperable, Bluetooth® and Navigation Concerns
Models:
2014 Buick LaCrosse Built Prior to September 24, 2013
2014 Buick Regal Built Prior to August 26, 2013
2013-2014 Cadillac ATS Built Prior to September 23, 2013
2013-2014 Cadillac SRX Built Prior to September 12, 2013
2013-2014 Cadillac XTS Built Prior to August 21, 2013
2014 Cadillac CTS Sedan (VIN A) Built Prior to September 23, 2013
2014 Chevrolet Corvette Built Prior to August 5, 2013
2014 Chevrolet Impala (VIN 1)
2014 Chevrolet Silverado 1500 Built Prior to October 1, 2013
2014 GMC Sierra 1500 Built Prior to October 1, 2013
Equipped with RPOs IO4, IO5, IO6 or RAO (except with RPO UPF)
Attention: For 2013 Cadillac ATS, SRX, XTS vehicles ONLY: Be sure the USB update from the
most current version of PI1062 (This PI supersedes #12293. There is no need for the
silver and black USB sticks mentioned.) has been installed with the provided USB stick
to properly update the Gulf of Mexico map before proceeding.
4th Quarter DVD Software Update disc for Infotainment Files (Version 9.00 2013 North American Data) will be
shipped to the U.S. dealers on December 23rd, 2013. Shipments to Canadian dealers commenced December
12, 2013.
Condition/Concern
Some customers may comment on the following concerns:
• Blank screen after startup and reverse - rear view camera message on
• After performing an address search with an incomplete address, no results found
• Screen does not change back to Home screen when Bluetooth® call ends
• Selection of Point of Interest Address delivers a wrong destination position
• Sporadic stop of Weather and Traffic information (XTS)
• Not Possible To Call Contact For Work/Mobile Number For More Than One Contact With Same Name
• Touch Screen inoperable (Sierra/Silverado)
• Speech recognition command for “Point of Interest” is sporadically recognized as “Address” in US English
• Map freeze when panning in 10k zoom scale
• Unable to dial the contact work or mobile number that is shown in the phone book twice
• Speech recognition for phone number selection “Number 2” dials wrong number
In addition to the above customer concerns, the following updates have been included in this software update:
• Correction to Spanish speech input for destination entry that numbers are included in the search input for the
address
• Address correction for input for OSDE for the following countries (Guadeloupe, Guyana, Martinique, Bahamas,
Barbados, Bermuda, Cayman Islands, Jamaica, Trinidad & Tobago)
• Brazil Navigation correction for OSDE Entry and search operation for street names that contain "RUA"
• Correct speech Grammar for media selection on top level w/o gate command for Portuguese (EU), Italian &
Korean
• Correct map display for Caribbean islands when zoom level less than 500m
•
•
Text Corrections - Greek Language
Correct display information on IPC when a DAB preset is selected. IPC was showing “Sendersuche
(searching)”
Recommendation/Instructions
An updated radio software calibration has been released to address the above conditions. Update the radio using a
USB FLASH DRIVE and the Service Programming System (SPS) with the files available on TIS2WEB. Refer to the
SPS procedures in SI.
Important: This procedure is a USB flash drive programming event. This IS NOT a standard TIS2WEB
programming event. This procedure requires a USB 2.0 flash drive. The minimum USB flash drive capacity
requirement is 4 GB. The software downloaded to the USB flash drive can be used to update all vehicles involved in
this bulletin.
Any existing data on the USB flash drive will be erased during the TIS2WEB-to-USB flash drive download process.
To ensure important data IS NOT deleted from the USB flash drive, transfer the data from the USB flash drive onto
another approved data storage device BEFORE attempting to download software from TIS2WEB.
Once the software is downloaded to the USB, DO NOT add any data to the storage device.
After USB programming has been completed, reprogram the HMI module, even if the HMI module has the latest
calibrations, using the Service Programming System (SPS) with the latest calibrations available on TIS2WEB. Refer
to the SPS procedures in SI.
Clear any DTCs.
Important: The vehicle modules MUST go to sleep for 5 minutes after programming the HMI module. If not, the
vehicle may not have sound, blank screen, no touch response or the wrong splash screen may appear on the
screen. If this happens, shut off vehicle and wait the required 5 minutes before starting vehicle again.
Important: For RPO IO5, there was a production change in the software to change the Navigation icon (NAV)
display to NAV OnStar icon display.
Warranty Information
For vehicles repaired under warranty, use:
Labor Operation
2880168*
Description
Labor Time
Reprogram Radio and HMI Module (NAV Radio)
0.9 hr
Reprogram Radio and HMI Module (NON NAV Radio)
0.8 hr
*This is a unique labor operation for bulletin use only. It will not be published in the Labor Time Guide.