37H1

Technical Service Bulletin
37H1 UPDATE– ECM/TCM Software Update (FED_EMS)
October 30, 2012
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A8, S8
2013
004908 - 013096
4.0L TFSI w/ 8 Speed Transmission
Condition
On Audi A8 and S8 vehicles with 4.0L engine shifting operation of the gearbox may feel uncomfortable.
This Update is in effect until removed.
Vehicle must meet all of the following criteria:
• Procedure is valid only for vehicles that show the 37H1 code in the ElsaWeb Campaign/Action Information
screen on the day of repair.
• Vehicle must be within the Federal Emissions Warranty.
• Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
• Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
Technical Background
On Audi A8 and S8 vehicles with 4.0L engines shifting operation of the gearbox may feel uncomfortable.
Production Solution
New software in the Engine Control Unit and Transmission Control Unit addressed the condition.
© 2012 Audi of America, Inc.
Page 1 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
SVM Update Instructions
1. Follow all instructions in the TSB 2011732 00 Software Version Management (SVM), operating instructions.
Ensure the diagnostic tester is plugged into an 110V AC power supply at all times. If using the Bluetooth
wireless transmitter head is being used the transmitter head MUST BE connected with a USB cable to the
tester.
2. Update the ECM (J623) and TCM (J217) using the SVM action code as listed in the table below as necessary.
Model
Engine and/or
Old Software
Old
New Software
New Software
SVM Action
Transmission
Part Number
Software
Part Number
Version
Code
Version
(or higher)
A8
4.0L TFSI CEUA
4H0906014B
0001
4H0906014B
0002
37H1A001
S8
4.0L TFSI CGTA
4H0907557B
0001
4H0907557B
0002
37H1A001
A8
0BK 8 Speed
4H1927158BK
ALL
4H1927158BK
1004
37H1A001
4H1927158CA
ALL
4H1927158CA
1004
37H1A001
4H1927158BL
ALL
4H1927158BL
1004
37H1A001
A8
S8
0BK 8 Speed w/
Sport differential
0BK 8 Speed
© 2012 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Update Time Requirements/ Reimbursement
To ensure prompt and proper payment, be
sure to immediately enter the applicable
reimbursement code listed below upon
completion of the repair work. Claims will be
paid only for vehicles that show the 37H1
code in the ElsaWeb Campaign/Action
Information screen on the day of repair.
37H1 Saga Claim Entry Procedure
Check ElsaWeb to determine whether Update 37H1 is open.
Service No.: 37H1
Damage Code: 0099
Vehicles may have more than one
criteria. Complete and claim all
applicable criteria on one claim.
Parts Manufacturer - Removed part: 002
Claim Type
Sold vehicle = 7 10
Unsold vehicle = 7 90
Saga Accounting Instructions
Criteria ID
Repair operation
Labor Operation Number
TU
All
Check software level, no update required
0183 00 99
20 TU
01
Update ECM Software
3730 25 99
40 TU
Both 01 and 02
Update ECM and TCM Software
3730 26 99
60 TU
02
Update TCM Software
3730 25 99
40 TU
-OR-
© 2012 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
There is no reimbursement for vehicle wash or loaner vehicle.
If the vehicle is outside of the specified warranty period, the customer has the option to pay for the repair.
If the customer agrees to pay for the repair:
Fax the information to (248) 754-5093 and provide VIN, applicable Service Number, Customer Info, Dealer
Number and Date.
If the customer does not agree to pay for the repair:
Fax the information to (248) 754-5093 and provide VIN, applicable Service Number, Customer Info, Dealer
Number and Date.
Additional Actions
Some of the affected vehicles may be involved in additional Actions.
Please check your ElsaWeb Campaign/Action Information screen so that
any additional required work can be done simultaneously.
Update Verification For verification, always check the ElsaWeb Campaign/Action Information
screen. The ElsaWeb system is the only binding inquiry and verification
system; other systems are not valid and may result in non-payment of a
claim.
Help for Claim
For questions regarding claim input, contact the Warranty Helpline.
Input
Required Customer Inform your customer in writing by recording on the Repair Order any and
Notification
all work that was conducted on the vehicle, including any and all updates
completed under this Update.
© 2012 Audi of America, Inc.
Page 4 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
• TSB 2011732 00 Software Version Management (SVM), operating instructions.
All parts and service references provided in this Update are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.
© 2012 Audi of America, Inc.
Page 5 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.