SB-14728-B

Bulletin No.: 14728B
Date: September 2015
Service Bulletin
SPECIAL COVERAGE
SUBJECT: Special Coverage Adjustment
MODELS:
Cracked Fuel Tank Inlet Control Valve
2006-2008 Chevrolet Cobalt
2006 Pontiac Pursuit, G4
2007-2008 Pontiac G5
2006-2007 Saturn ION
This Special Coverage Does NOT Apply To Vehicles with RPO NU6
The Warranty Transaction Section in this bulletin has been revised. Please discard all copies of
bulletin 14728A.
CONDITION
Certain 2006 Chevrolet Cobalt, Pontiac Pursuit, Pontiac G4, and Saturn ION vehicles and certain
2007 Chevrolet Cobalt, Pontiac G5, and Saturn ION vehicles and certain 2008 Chevrolet Cobalt
and Pontiac G5 vehicles may have a cracked fuel tank inlet control valve. Vehicles that have had
a fuel-tank removal procedure are especially at risk for this condition, as the tank-removal process
can damage the inlet control valve. This condition may cause fuel or fuel vapor to leak from the fuel
tank. A vehicle with this condition may display an illuminated Service Engine Soon (SES) light, leak
fuel onto the ground under the rear of the vehicle between the rear tires during or after fueling, or
emit a strong fuel odor from the rear of the vehicle.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 10 years or 150,000
miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
Dealers are to replace the fuel tank and compatible fill pipe to correct the condition. The repairs will
be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
July 24, 2015, are covered by this special coverage and must be submitted using the labor operation
codes provided with this bulletin. Claims with repair orders prior to July 24, 2015, must be submitted
to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should always
check this site to confirm vehicle involvement prior to beginning any required inspections and/or
repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles
may be involved regardless of description or option content.
Copyright 2015 General Motors. All Rights Reserved.
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September 2015
Bulletin No.: 14728B
PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors Customer
Care and Aftersales (GMCCA).
Part Number
20870462
25947828
20757861
20757866
22682111
15776433
15776431
10325852
Description
TANK, FUEL (For Vehicles Without RPO NU6 or LNF)
(USE WITH 15776431, 15776433)
TANK, FUEL (For Vehicles With RPO LNF)
(USE WITH 10325852, 22682111)
PIPE, F/TNK FIL (W/FIL HOSE)(CHEVROLET,
PONTIAC)
HOSE ASM-F/TNK FIL *
(*SATURN ION ONLY, TRIM HOSE TO FIT)
SEAL,F/PMP (O-RING) (LNF) *
SEAL-F/PMP FUEL RSVR (O RING) * (NU6-LNF)
CAM,FUEL SDR * (NU6-LNF)
CAM,FUEL SDR * (LNF)
Quantity/Vehicle
1 (If Required)
1 (If Required)
1 (If Required)
1 (If Required)
1 (If Required)
1 (If Required)
1 (If Required)
1 (If Required)
* If tank has been previously replaced to the latest part revision.
SERVICE PROCEDURE
FUEL TANK INSPECTION AND/OR REPLACEMENT PROCEDURE
1. Raise and support the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
2. Inspect the fuel tank for the most recent part revision (p/n 20870462 or 25947828).
4093630
Identifying the 20870462 or 25947828 fuel tank.
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September 2015
Bulletin No.: 14728B
The fuel tank hose connection (1) will have an index feature (2) at the bottom 6 o
where the hose joins the tank. Older style tanks have this feature on top at the 12 o
The fuel tank may also have an identifying tag displaying the part number.
position.
If the part number is 20870462 or 25947828, and has the bottom index, stop, this bulletin
does not apply.
If the part number is not 20870462 or 25947828, and has the top index, proceed to Steps 3
and 4.
3. Replace the fuel tank with p/n 20870462 or 25947828 as applicable. Refer to Fuel Tank
Replacement in SI.
4. Replace the filler pipe.
a. Cobalt, G4, G5, Pursuit ONLY: Use p/n 20757861 fill pipe assembly. Refer to Filler Tube
Replacement in SI.
b. ION ONLY: Trim new hose p/n 20757866 to match existing fuel fill hose.
1. Remove fuel fill hose from vehicle mounted fill pipe.
4109439
2. Match the new hose (2) to the original (1), aligning side by side.
4109445
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September 2015
Bulletin No.: 14728B
3. Using a paint pen or equivalent, mark the new hose to the original, starting with the
notched fuel tank ends of the hoses so that both hoses are the same length.
Note: When cutting the hose, be sure the cut is as straight as possible. Use a hose clamp or tape
as a guide. Failure to cut the hose straight could result in leaks.
4. Cut the hose from the fill end opposite of the side with the notch (1) to match the length.
5. Transfer the clamp on the newly cut hose.
6. Install the new trimmed hose to vehicle mounted fill pipe, and to the tank.
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by August 31, 2016, unless otherwise specified by
state law. If this is not convenient for the customer, the customer may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance Center.
Repairs must have occurred within the 10 years of the date the vehicle was originally placed in
service, or 150,000 miles, whichever occurs first.
All reasonable and customary costs to correct the condition described in this bulletin should
be considered for reimbursement. Any questions or concerns should be reviewed with your
GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:
A completed Customer Reimbursement Request Form. This form is mailed to the customer
or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.
IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of
receipt. If a reimbursement request is approved, the dealer should immediately issue a check to
the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by August 31, 2016. Repairs must have
occurred within the 10 years of the date the vehicle was originally placed in service, or 240,000
kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
-
Proof of ownership at time of repair.
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September 2015
Bulletin No.: 14728B
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity performing
the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG
transaction type, unless noted otherwise.
Labor
Code
9900199
9900200
9900201
9900202
Description
Fuel Tank Inspection-No Further Action Required
Fuel Tank and Filler Tube Replacement Includes Fuel Tank
Drain and Fill
(Without RPO NU6 or LNF)
(With RPO LNF)
ADD: Trim and Install Fuel Hose Saturn Only
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only
Labor
Time
0.1-0.3
Net
Item
N/A
N/A
1.7
2.2
0.2
0.2
0.1
*
N/A
Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must
be submitted prior to the repair transaction.
*
customer.
CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/re tailer for information on
whether your vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
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September 2015
Bulletin No.: 14728B
August 2015
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2006 model year (MY) Pontiac Pursuit or G4; 2006-2007 MY Saturn ION;
2006-2008 Chevrolet Cobalt; or 2007-2008 MY Pontiac G5, your satisfaction with our product is
very important to us.
This letter is intended to make you aware that some 2006 model year (MY) Pontiac Pursuit and
G4; 2006-2007 MY Saturn ION; 2006-2008 Chevrolet Cobalt; and 2007-2008 MY Pontiac G5
vehicles may have a cracked fuel tank inlet control valve. Vehicles that have had a fuel-tank
removal procedure are especially at risk for this condition, as the tank-removal process can
damage the inlet control valve. This condition may cause fuel or fuel vapor to leak from the fuel
tank. A vehicle with this condition may display an illuminated Service Engine Soon (SES) light,
leak fuel onto the ground under the rear of the vehicle between the rear tires during or after
fueling, or emit a strong fuel odor from the rear of the vehicle.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the
condition described above. If this condition occurs on your vehicle within 10 years of the date
your vehicle was originally placed in service or 150,000 miles (240,000 km), whichever occurs
first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other
than the condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs
and adjustments qualifying under this special coverage must be performed by a General Motors
dealer. You may want to contact your GM dealer to find out how long they will need to have your
vehicle so that you may schedule the appointment at a time that is convenient for you. This will
also allow your dealer to order parts if they are not already in stock. Keep this letter with your
other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required
documents. Working with your dealer will expedite your request, however, if this is not
convenient, you may mail the completed reimbursement form and all required documents to
Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement
Department by August 31, 2016, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Division
Number
Chevrolet
Pontiac
Saturn
Guam
Puerto Rico English
Puerto Rico Español
Virgin Islands
1-800-222-1020
1-800-762-2737
1-800-553-6000
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994
Text Telephones
(TTY)
1-800-833-2438
1-800-833-7668
1-800-833-6000
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September 2015
Bulletin No.: 14728B
We are sorry for any inconvenience you may experience; however, we have taken this action in
the interest of your continued satisfaction with our products.
Alicia S. Boler-Davis
Sr. Vice President
Global Connected Customer Experience
Enclosure
14728