SB-15521

December 2015
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
As the owner of a 2004-2009 model year Cadillac XLR, or 2005-2016 model year
Chevrolet Corvette, or 2011-2014 model year Cadillac CTS vehicle, or 2014-2016
model year Cadillac ELR your safety and satisfaction with our product is very important
to us.
We are contacting you to bring to your attention features that are also covered in your
vehicle’s Owner Manual.
In situations where your vehicle side doors will not open from INSIDE the vehicle due to
low or no battery voltage, such as a discharged or disconnected battery, or if the vehicle
is entered without the key fob or the fob is not working, the driver and passenger side
doors can be opened from the inside of the vehicle by using the manual release levers
located on the floor between the seats and the door openings. Figure 1 on the
enclosure shows the location of the left side manual release lever and Figure 2 shows
the location of the right side manual release lever. A 2016 model year Chevrolet
Corvette is shown, but your vehicle uses similar release levers.
Similarly, in situations where your vehicle side doors will not open from OUTSIDE the
vehicle due to low or no battery voltage, such as a discharged or disconnected battery,
or if the key fob is not working, the left side vehicle door can still be opened from the
outside. Please see your Owner Manual to review how to open the trunk using your key
to open the lock located in the rear of the vehicle. After the trunk is opened, pull the
manual door release tab located in the trunk to open the left side door.
If you have any questions or concerns that your dealer is unable to resolve, please
contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Buick
Cadillac
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
1-800-521-7300
1-800-458-8006
1-800-222-1020
1-800-496-9992
1-800-496-9993
1-800-496-9994
Text Telephones
(TTY)
1-800-832-8425
1-800-833-2622
1-800-833-2438
We hope your GM vehicle provides you with many miles of enjoyable driving.
Terry M. Inch
Executive Director
Global Connected Customer Experience
Enclosure
15521
Figure 1 – Left Hand Side
Figure 2 – Right Hand Side