T-SB-0091-13

@TOYOTA
T-SB-0091-13
Technical Service Bulletin
July 29, 2013
2014 Venza Pre-Delivery Service (PDS)
Service
Category
Section
General
Pre-Delivery Service
Market
USA
Toyota Supports
ASE Certification
Applicability
YEAR(S)
MODEL(S)
2014
Venza
ADDITIONAL INFORMATION
Introduction
Pre-Delivery Service is a critical step in satisfying your dealership's new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:
• Careful inspection for paint chips/scratches and body dents/dings.
• Proper operation of electrical accessories (including interior light, clock, and radio reset).
• Interior cleanliness.
• Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles has been a major focus for Toyota. To help
remind customers that regular oil changes are essential to the proper maintenance of their vehicle,
dealers are required to begin installing a first oil change reminder sticker prior to delivery. By doing
this, customers will be reminded to return to your dealership for their first oil change. Your current
oil change reminder sticker may be used. (See PDS Check Sheet item 8 of "Final Inspection &
Cleaning.")
A new PDS Check Sheet has been developed for the 2014 model year Venza. Some check points
have been added, expanded, or clarified. Bulletins are available for items in bold type.
Warranty Policy
If the need for additional repairs or adjustment is noted during the Pre-Delivery Service, the required
service should be performed under warranty. Reimbursement will be managed under the warranty
policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed PDS
Check Sheet in the customer's file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject to debit.
An additional Repair Order completed in conjunction with normal PDS must have time punch/flags
for service. If multiple repairs are performed, separate time flags must be punched for each repair.
© 2013 Toyota Motor Sales, USA
Page 1 of 6
@ TOYOTA
July 29, 2013
T-SB-0091-13
Page 2 of 6
2014 Venza Pre-Delivery Service (PDS)
Reimbursement Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
001013
Pre-Delivery Service (PDS)
1.0
N/A
N/A
N/A
Required Tools & Equipment
REQUIRED EQUIPMENT
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Techstream 2.0*
I
TIS Techstream
I
Techstream Lite
SUPPLIER
PART NUMBER
QTY
TS2UNIT
ADE
TSPKG1
1
TSLITEDLR01
* Essential SST.
NOTE
•
Only ONE of the Techstream units listed above is required.
•
Software version 8.20.019 or later is required.
• Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at
1-800-368-6787.
Before Inspection
1. Install antenna
Functional Operation
Apply parking brake and cycle ignition to "IG-ON," place gear selector in reverse, turn on lights and
rear defogger. Unlock all doors, release fuel door.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, emergency flashers, and brake lights
5. Check inside/outside rear view mirror operation/adjustment
6. Check cigarette lighter* and power outlets
Check the power outlet using an electrical accessory designed for this use.
7. Check audio/navigation*/backup camera * systems and set clock
For Navigation, set the destination search area to local position .
© 201 3 Toyota Motor Sales , USA
@TOYOTA
T-SB-0091-13
July 29, 2013
Page 3 of6
2014 Venza Pre-Delivery Service (PDS)
Functional Operation (Continued)
8. Verify Entune/Navigation software version (Display Audio, Non-HOD Type only)* T-SB-0026-12
9. Check sliding roof*
10. Install shift-lock override button cover
11. Check Rear Seat Entertainment System operation*
Walkaround Inspection
Starting at the left front door, check window and door lock operation and the operation of all power
windows and door locks from master switch, on vehicles so equipped. While walking around vehicle
in a counterclockwise direction, open left rear door and check operation of window regulator and
door lock, set child safety door locks to the normal (unlocked) position. Assure tightness of interior
garnishes and check seat belts. Inspect lights at rear of vehicle. Repeat checks at right rear door.
Inspect right front door window regulator and lock operation and garnishes. Check seats and seat
. belt operation. Continue on around to the front of the vehicle checking lights.
1. Check Smart Key System* - T-SB-0020-13
2. Check door and door lock operation, including each wireless remote control/theft deterrent
system*
3. Check window operation
4. Check that engine starts with all keys
5. Check that child safety door locks are in normal (unlocked) position
6. Check seats and seat belt operation
7. Check rear defogger/rearview mirror defogger*
8. Check side marker, tail, backup, and license plate lights
9. Check luggage compartment light* and trim appearance
10. Adjust spare tire pressure, inspect for damage, and check jack and tool installation
11. Check headlight aim
Refer to the Repair Manual for procedures.
Under Hood
1. Check engine oil level
2. Check brake fluid level
Visually inspect using see-through reservoirs.
© 2013 Toyota Motor Sales, USA
T-SB-0091-13
July 29, 2013
Page 4 of 6
2014 Venl Pre-Delivery Service (PDS)
Under Hood (Continued)
3. Check engine coolant level
4. Check windshield washer fluid
i
5. iCheck battery state-of-charge using Digital Battery System Analyzer
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I
i
Refer to Service Bulletin No. PG001-06, "Battery Maintenance for In-Stock Vehicles &
Pre-Delivery."
I
NOTE
I Battery SOC should be a minimum of 75%. Please enter the SOC Reading on the space
I provided on the check sheet and attach the printout to the check sheet.
6.1 Inspect for fuel, oil, coolant, and other fluid leaks
II
Under Vehicle (On Hoist)
I
.
1.1 Remove disc brake anti-rust covers/anti-corrosion wheel film* - PD017-04
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i Visually inspect rotors for rust.
!~~~~~~~~~~~~~~~~
!
NOTE
i
For best rotor rust prevention, retain wheel film on vehicle until just prior to customer delivery.
!'------------------------------------~
2./ Inspect tires for defects/damage
I
3.i Verify Tire Pressure Warning System (TPWS) -
see check sheet
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4.i Install wheel covers/caps/spare tire wheel covers*
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5.! Inspect for fuel, oil, coolant, and other fluid leaks
I
6.i Inspect under the vehicle for damage, rust, etc.
7.j Visually check bolts and nuts on chassis and powertrain for looseness
s_i Install
rubber body plugs*
i
I Install the rubber plugs (stored in glove box or console) into torque box holes.
© 2013 Toyota Motor Sales, USA
I -
@TOYOTA
July 29, 2013
T-SB-0091-13
Page 5 of 6
2014 Venza Pre-Delivery Service (PDS)
Road Test
A complete road test helps assure customer satisfaction. Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1. Check cold engine operation
Check starting and fast idle operation performance.
2. Check engine operation during warm-up
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration, rough idle, etc.
3. Check engine at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration, cruise, and deceleration.
4. Check automatic transmission operation
ChE¥ck automatic transmission operation, including operation in each range, neutral start switch,
and shift lock system.
5. Check brake and parking brake operation
Check brake function, including unusual noise, parking brake performance, and au related
brake system indicator lights.
6. Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
8. Inspect for squeaks and rattles
9. Check front and rear* heater and NC operation
10. Check cruise control operation*
Check cruise control, including On-Off switch, "SET/COAST," "RESUME/ACCEL;' and "CANCEL:'
functions.
11. Check front seat heater/ventilation operation*
12. Set/calibrate compass* - see check sheet
© 2013 Toyota Motor Sales, USA
@TOYOTA
July 29, 2013
T-SB-0091-13
2014 Venz
Pre-Delivery Service (PDS)
Final lnspectio
& Cleaning
Page 6 of 6
1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to the customer)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required.
I
I
I Remove labels, tags, and stickers (except those containing owner information).
NOTE
1
I
1
Consumer information labels, such as airbag information warning and bumper information
labels, MUST be left on the vehicle until delivery to a retail customer.
i
2.1 Visually inspect all interior parts for installation, damage, fit, dirt, etc.
3.1 Verify floor mat application and install using retaining clips* - T-SB-0023-13
4.1 Remove Rapgard™ and clear protective bumper film*
I
I Ensure that ALL glue residue is removed.
s. [Wash and
clean vehicle
I
6.) Inspect paint finish for scratches, chips, rust, dents, damage, etc.
i
7.1 Inspect exterior body parts for proper installation, damage, rust, etc.
8.I Place oil change sticker on inside of windshield, top left corner
i
I Complete the mileage or date recommendation and apply the oil change reminder sticker to the
i inside of the windshield, top left corner. You may use your current oil change reminder sticker.
!
9.f Place Owner's Guide and first aid kit portfolio* in glove box
i
10.1 Perform Techstream Health Check
I Perform
!I
Health Check to ensure that diagnostic trouble codes are not present. Health Check
results can be printed for the customer at delivery, or for the dealer file, using the Diagnostic
Report function.
I
11.l Install front license plate and mounting bracket* - see check sheet
*/ns~ect or install when equipped or required
I
© 2013 Toyota Motor Sales, USA
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®TOYOTA SEQUOIA
2014 PRE-DELIVERY SERVICE CHECK SHEET
01 Remove disc brake anti-rust c;;overs/anti-corrosion
wheel film .......................................................................
02 Inspect tires for defects/damage .................................... .
03 Initialize Tire Pressure Warning System (TPWS) (see
page2) ...................................................................
04 Install wheel covers/caps/spare tire wheel covers* ......... .
05 Inspect for fuel, oil, coolant, and other fluid leaks ........... .
06 Inspect under the vehicle for damage, rust, etc .............. .
07 Visually check bolts and nuts on chassis and powertrain
for looseness ...................................................................
08 Install rubber body plugs (stored in glove box or center
console)* ........................................................................
Apply parking brake and cycle ignition "IG-ON'~ place gear selector in reverse; turn
on lights and rear defogger. Unlock doors; release fuel door.
01 Check dome, courtesy, map, and sun visor lights* ......... .
02 Check warning/indicator lights, gauges, and horn .......... .
03 Check windshield wipers and washers ........................... .
04 Check headlights, instrument lights, turn signals,
emergency flashers, and brake lights ............................. .
05 Check inside/outside rear view mirror operation/
adjustment. ..................................................................... .
06 Check cigarette lighter and power outlets* ..................... .
07 Check audio/navigation*/backup camera* system and
set clock ......................................................................... .
08 Install shift-lock override button cover .......................... ..
09 Check sliding roof* ................................. : ...................... ..
10 Check Rear Seat Entertainment System operation* ..... ..
11 Check Parking Assist System* ....................................... .
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wireless remote control/theft deterrent system* .............. .
03 Check window operation ................................................ .
04 Check that engine starts with all keys ............................ .
05 Check that child safety door locks are in normal
(unlocked) position* ........................................................ .
06 Check seats and seat belt operation ............................. ..
07 Check rear defogger*/rear view mirror defogger* ........... .
08 Check side marker, tail, backup, and license plate lights
09 Check luggage compartment light* and trim appearance
10 Check jack and tool installation ..................................... .
11 Check headlight aim ....................................................... .
01 Check engine oil level ............................................ .
02 Check brake and power steering* fluid levels ................ ..
03 Check engine coolant level. ............................................ .
04 Check windshield washer fluid level .............................. .
05 Check battery state-of-charge using Digital Battery
System Analyzer (SOC Reading: _ _ _ __
06 Inspect for fuel, oil, coolant, and other fluid leaks ........... .
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A complete road test helps assure customer satisfaction. Drive vehicle over a
variety of road surfaces and driving conditions. Check for unusual noise and
driving performance.
Enter Odometer Reading
Reading Before T e s t : - - - - - Reading After Test: _ _ _ _ __
01 Check cold engine operation .......................................... .
02 Check engine operation during warm-up ........................ .
03 Check engine at normal operating temperature ............. .
04 Check automatic transmission operation ........................ .
05 Check brake and parking brake operation ...................... .
06 Check steering operation and off-center/vehicle
pull/flutter ........................................................................ .
07 Inspect for abnormal noise and vibration ........................ .
08 Inspect for squeaks and rattles ....................................... .
09 Check front and rear* heater and NC operation ............. .
10 Check cruise control operation ....................................... .
11 Check Blind Spot Monitor System* ................................. .
12 Check front seat heater/ventilation operation* ................ .
13 Set/calibrate compass* (see page 2) ............................. .
14 Check rear height control air suspension* ..................... ..
Start at left front door. Check window and door lock operation (from master power
switch, if equipped). Continue around vehicle in a counterclockwise direction
checking each door and window operation, child door locks, seat belts, interior
condition, all lights, luggage compartment contents. Finish by checking headlight
aim and continue into UNDER HOOD checks.
01 Check Smart Key System* .................................... .
02 Check door and door lock operation, including each
July 2013
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01 Remove interior protective covers, unnecessary labels,
tags, etc. (Remove just before delivery to customer) ...... .
02 Visually inspect all interior parts for installation,
damage, fit, dirt, etc ........................................................ .
03 Verify floor mat application and install using
retaining clips* ...............................................................
04 Remove Rapgard™ ·and clear protective bumper film* ... .
05 Wash and clean vehicle ................................................. ..
06 Inspect paint finish for scratches, chips, rust, dents,
damage, etc.................................................................... .
07 Inspect exterior body parts for proper installation,
damage, rust, etc ............................................................ .
08 Place oil change sticker on inside of windshield, top
left corner ........................................................................
09 Place Owner's Guide and first aid kit portfolio*
in glove box ....................................................................
10 Perform Techstream Health Check ............................... .
11 Install front license plate & mounting bracket (see
page2) ........................................................................... .
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* Inspect or install when equipped/required.
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Completion and retention of this from is required to comply with Toyota's Warranty Policy.
TECHNICIAN'S SIGNATURE
I
NAME (PLEASE PRINT)
Date
Dealer Name
We hereby certify that all items
on this form have been checked
and corrected for proper
operation as required.
SERVICE MANAGER'S SIGNATURE
I
NAME (PLEASE PRINT)
Dealer Code
I
Vehicle Identification Number (Sticker)
SHORT PIN INSTALLATION
To minimize battery discharge the Short Pin has been removed
and is stored in the engine compartment Relay Block.
Install the Short Pin.
NOTE
If the vehicle is stored in the dealership for a long period of
time after PDS , disconnect the negative(-) battery terminal
to prevent battery discharge. Refer to SeNice Bulletin No .
PG001-06, "Battery Maintenance for In-Stock Vehicles &
Pre-Delivery," for battery maintenance information.
1 Storage Location
2 Installation Location
TPWS INITIALIZATION
Refer to the Repair Manual for the Initialization procedure. Please note the spare tire does not have a TPvys sensor.
NOTE
To adjust tire pressure correctly when outside temperature is significantly colder or warmer than shop temperature,
perform a Health Check using Techstream and select the "Compensation Tire Pressure" checkbox. The compensation
pressures will be displayed on the Health Check results screen. Adjust the tire pressure when the tires are cold.
COMPASS CALIBRATION
Refer to the Repair Manual for the Cali bration procedu re for vehicles equipped with a compass in the rear view mirror.
NOTE
• Do NOT perform calibration of the compass in a place where the Earth's magnetic field is subject to interference
(underground parking , under a steel tower, between buildings, roof parking , near a railroad crossing , near a large
vehicle, etc.).
• During calibration , do NOT operate electric systems (moon roof, power windows, etc.) as they may interfere with the
calibration .
FRONT LICENSE PLATE AND MOUNTING BRACKET INSTALLATION
The bracket and 6 mounting screws are placed in a vinyl bag located on the right front passenger's side floor.
Installation Procedure
1. Attach the license plate bracket by snapping the clips on
the top of the bracket onto the lower lip of the air intake
opening on the bumper.
2. Align the 4 mounting holes in the bracket with the
4 dimples in the bumper.
3. Screw two 20 mm (0 .787 in .) self-tapping mounting screws
(A) into the top holes on the bumper and theri screw the
two 30 mm (1 .81 in.) self tapping screws (B) into the
bottom holes.
4. Align th e mounting holes in the license plate with the
corresponding holes in the bracket. Using the 2
remaining 20 mm (0 .787 in.) self-tapping screws (A),
mount the license plate directly to th e bracket assembly.
Length: 20.0 mm (0 .79 in.)
Diameter: 6.0 mm (0.24 in.)
NOTICE
• Do NOT pre-drill holes into the bumper.
• Do NOT overtighten the self-tapping screws.
1 License Plate
2 Screw A: 20 mm (0.787 in.)
3 Screw B: 30 mm (1 .81 in.)
4 Front License Plate
Mounting Bracket