SA 34G5

Service Action
Code: 34G5
Subject
Automatic Transmission Fluid (ATF) Pipe Bracket
Release Date
December 17, 2015
Affected Vehicles
U.S.A. & CANADA:
2014-2015 MY Volkswagen Touareg 3.0L TDI
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the Q!1£f. valid campaign inquiry & verification source.
Problem Description
,/
Campaign status must show "open."
,/
If Elsa
shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Over time and in rare cases, vehicle and road vibrations can cause a small automatic
transmission fluid (ATF) pipe leak to occur.
Corrective Action
Install a bracket on the ATF pipe to help prevent pipe vibration.
Parts Information
Parts will be allocated prior to campaign release and will be on Upper Order Limits. If allocated
parts have been used and your dealership is at the weekly Upper Order Limit, submit requests
for additional parts via email to [email protected].
Code Visibility
On or about December 17, 2015, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMO Web).
A list will not be posted for dealers who do not have any affected vehicles.
On or about December 17, 2015, this campaign code will show open on affected vehicles in
Elsa.
On or about December 17, 2015, affected vehicles will be identified with this campaign code in
the VIN Lookup tool at www.vw.com .
Owner Notification
Owner notification will take place in January 2016. Owner letter examples are included in this
bulletin for your reference.
Campaign Expiration
Date
This campaign expires on December 31, 2018. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal atwww.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized VolksVvagen dealer. ©2015 VolksVvagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2015
34G5/7U Page 1 of 9
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
,/
U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
,/
Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number
34G5
Damage Code
0099
Parts Vendor Code
Claim Type
wwo
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark bracket as causal part*
Do not claim wash/loaner under this action
01
Install bracket on ATF pipe.
Labor operation:
Quantity
1
2
2
2
3476 23 99
Part Number
7P0317829*
N 90168604
N 0206015
N 10653301
40 T.U.
Description
Bracket
Speed Nut
Clamp
Bolt
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized VolksVvagen dealer. ©2015 VolksVvagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2015
34G5/7U Page 2 of 9
Customer Letter Example (USA)




This notice applies to your vehicle: 
Subject:
Service Action 34G5 -Automatic Transmission Fluid (ATF) Pipe Bracket
2014-2015 Model Year Volkswagen Touareg 3.0L TDI
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2014-2015 model year Volkswagen Touareg 3.0L TOI vehicles. Our records
show that you are the owner of a vehicle affected by this action.
What is the issue?
Over time and in rare cases, vehicle and road vibrations can cause a small automatic
transmission fluid (ATF) pipe leak to occur.
What will we do?
Your authorized Volkswagen dealer will Install a bracket on the ATF pipe to help
prevent pipe vibration. This work will take about an hour to complete and will be
performed for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this service. Please keep in mind
that your dealer may need additional time for the preparation of the repair, as well as
to accommodate their daily workshop schedule. For your convenience, you can also
visit www.vw.com and click on the "Owners" link to locate a dealer near you and
schedule this service online.
This service action will be available for you free of charge only until December 31,
2018. If you wish to have this service performed after that date, your dealer's normal
parts and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
please refer to the enclosed form that explains how to request reimbursement.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please don't hesitate to contact Customer CARE, Monday through
Friday from 8AM to 6PM (local time) by phone at 800-893-5298. You are also welcome
to e-mail or chat through the "Contact Us" page http://www.vw.com/contact/.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle's eligibility for repair under this or any other recall/service
campaign, please click on the Look Up Recalls link at www.vw.com and enter your
Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
As always, if you have any questions or if you need additional assistance, please
contact Customer CARE or your authorized Volkswagen dealer.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for driving a Volkswagen!
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized VolksVvagen dealer. ©2015 VolksVvagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2015
34G5/7U Page 3 of 9
Customer Letter Example (CANADA)




This notice applies to your vehicle: 
Subject:
Service Action 34G5 -Automatic Transmission Fluid (ATF) Pipe Bracket
2014-2015 Model Year Volkswagen Touareg 3.0L TDI
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2014-2015 model year Volkswagen Touareg 3.0L TOI vehicles. Our records
show that you are the owner of a vehicle affected by this action.
What is the issue?
Over time and in rare cases, vehicle and road vibrations can cause a small automatic
transmission fluid (ATF) pipe leak to occur.
What will we do?
Your authorized Volkswagen dealer will Install a bracket on the ATF pipe to help
prevent pipe vibration. This work will take about an hour to complete and will be
performed for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this service. Please keep in mind
that your dealer may need additional time for the preparation of the repair, as well as
to accommodate their daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2018. If you wish to have this service performed after that date, your dealer's normal
parts and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
please refer to the enclosed form that explains how to request reimbursement.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please call or write to:
Volkswagen Canada
Attn: Customer Relations (34G5)
PO Box 842, Stn. A
Windsor, ON N9A 6P2
1-800-822-8987
www.vw.ca
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for driving a Volkswagen!
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized VolksVvagen dealer. ©2015 VolksVvagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2015
34G5/7U Page 4 of 9
Campaign Work Procedure
Service Action 34G5
ATTENTION!
Damages resulting from improper repair or failure to follow these work instructions are the dealer's
responsibility and are not eligible for reimbursement under this action.
Required Parts
Quantit~
Part Number
Part Descri(!tion
1
7P0 317 829
Bracket
2
N 901 686 04
Speed Nut
2
N 020 601 5
Clamp
2
N 106 533 01
Bolt
Required Tools
•
VAG1331 - 5-S0Nm Torque wrench
(or equivalent)
•
VAG1332 - 40-200Nm Torque wrench
(or equivalent)
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized VolksVvagen dealer. ©2015 VolksVvagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2015
34G5/7U Page 5 of 9
Work Procedure
(I)
TIP
If Campaign Completion label is present,
no further work is reauired.
Section A - Check for Previous Repair
Appl icable
Campaign/Action Status
•
Criite ria Io,
(s)
01
Enter the VIN in Elsa and proceed to the
"Campaign/Action" screen
(I)
TIP
On the date of repair, print this screen and keep
a copy with the repair order.
•
Ensure that the Status is "Open"

•
Note the Applicable Criteria ID
 for use in determining the
correct work to be done and corresponding
parts associated
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized VolksVvagen dealer. ©2015 VolksVvagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2015
34G5/7U Page 6 of 9
Section B - Install ATF Pipe Bracket
•
Raise the vehicle on an appropriate hoist.
•
With the vehicle slightly off the ground, turn
the steering wheel all the way to the left.
•
Raise the vehicle to a comfortable working
height.
•
Remove the starter mounting bolt .
[I]
TIP
The transmission fluid lines and starter
mounting bolt can be accessed through the right
front lower wheel well area above the front
differential .
•
Affix the speed nuts, P/N: N90168604 onto
the bracket, P/N: 7P0317829 as shown
.
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized VolksVvagen dealer. ©2015 VolksVvagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2015
34G5/7U Page 7 of 9
•
Place the bracket, P/N: 7P0317829 against
the transmission housing as shown.
•
Reinstall the starter mounting bolt 
and hand tighten.
•
Install the clamps, P/N: N0206015 over the
ATF pipes as shown.
•
Install the mounting bolts, P/N: N10653301
 and hand tighten.
CD
NOTE
It may be necessary to reposition the wiring
harness retaining clip  to accommodate
the transmission fluid line bracket and clamps.
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized VolksVvagen dealer. ©2015 VolksVvagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2015
34G5/7U Page 8 of 9
•
Using the VAG1332 torque wrench (or
equivalent), torque the starter mounting
bolt  to 60Nm.
•
Using the VAG 1331 torque wrench (or
equivalent), torque the clamp mounting
bolts  to 8Nm.
•
Lower the hoist.
Work Complete - Proceed to Section C
Section C - Campaign Completion Label and
Parts Return/Disposal
Install Campaign Completion Label
(I)
•
Open the hood.
•
Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next
to the vehicle emission control information
label.
TIP
Ensure Campaign Completion Label does not
cover any existing label(s).
•
Close the hood.
Parts Return/Disposal
Properly destroy or dispose of removed parts in
accordance with all state and local requirements,
unless otherwise indicated and/or requested
through the Warranty Parts Shipping Portal
(WPSP) for U.S. and SAGA for Canada.
ALL WORK IS COMPLETE
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized VolksVvagen dealer. ©2015 VolksVvagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2015
34G5/7U Page 9 of 9