SC-15-003

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SERVICE CAMPAIGN BULLETIN
SUBJECT:
POTENTIAL TRANSMISSION SHUDDER/SURGE −
SERVICE CAMPAIGN
No:
SC−15−003
DATE:
November, 2015
MODEL:
2015 Outlander Sport/
RVR
CIRCULATE TO:
[X] GENERAL MANAGER
[X] PARTS MANAGER
[X] TECHNICIAN
[X] SERVICE ADVISOR
[X] SERVICE MANAGER
[X] WARRANTY PROCESSOR
[X] SALES MANAGER
PURPOSE
Certain vehicles with CVT‐8 transmissions may exhibit a shudder condition at low speeds (10 – 40 mph),
or a surge/flare of engine rpm at higher speeds. This may be caused by a malfunctioning of the CVT’s
hydraulic pressure control software. In the worst case scenario, with continued driving under these
conditions, the CVT belt may become damaged and cause a warning light to turn on.
This campaign bulletin instructs dealers to reprogram the transmission control module (TCM) on all
affected vehicles. In the rare case that the customer informs the dealer they have experienced a shudder
or surge condition, the transmission may need to be replaced. In these cases, dealers are instructed to
reprogram the TCM, then test drive to see if the condition can be duplicated. If the condition can be
duplicated, then dealers should do the following:
D Create a Techline case
D Attach Drive Recording Data
D Contact Techline
D Order a new CVT‐8 transmission (Code 209 Restriction)
AFFECTED VEHICLES
Certain 2015 Outlander Sport/RVR vehicles with 2.0L engine and CVT‐8 transmission built from
June 25, 2014 to September 14, 2015.
IMPORTANT
To maximize customer satisfaction with the quality of their vehicle, affected new or used
inventory vehicles should be remedied before the vehicle is delivered. Dealers must check
their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is
involved in this service campaign.
CUSTOMER NOTIFICATIONS
A letter will be sent to all owners of affected vehicles requesting they schedule an appointment with their
local Mitsubishi dealer to have their vehicle remedied. A copy of the customer notification letter appears
at the end of this bulletin.
REQUIRED OPERATIONS
Before starting this campaign procedure, CHECK THE WARRANTY SUPERSCREEN to verify if the
vehicle is an affected VIN for this campaign and this campaign procedure has not already been
completed.
REQUIRED EQUIPMENT
The following equipment is needed to read and erase DTCs from all ECUs:
D VCI (Vehicle Communication Interface) or VCI Lite - MB991824 or MB992744V.
D MEDIC Laptop/Tablet with A/C power adapter - 520924, or FZG1MK2.
D MUT-III main harness 'A' (blue connector at the DLC end) - MB991910 or MB992745V.
D USB 2.0 cable - MB991827 or RRAR1MBR-108L.
Copyright 2015, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4360)
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SERVICE CAMPAIGN FLOW CHART
REPROGRAMMING PROCEDURE FOR CVT−8 TRANSMISSION (All Vehicles)
!
CAUTION
Any damage incurred, if an error is made during this procedure, may not be
warrantable.
TCM REPROGRAMMING CHART
NOTE: The following information is for reference only.
Model
15 Outlander Sport CVT−8
Software Part Number
ECU
Part Number
D/B Number
8631B287
8631B644
Previous
New
8631B287 0A
8631B287 0B
MEDIC UPDATE NUMBER VERIFICATION
Before performing this TCM reflash procedure, your
MEDIC must be updated to at least update number 357
or higher.
If your update number is not up to at least 357, go to the
Admin tab and click on the MEDIC UPDATES button to
update your MEDIC to the latest version.
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REPROGRAMMING PROCEDURE
CAUTION
To ensure that the vehicle battery maintains 12V during the procedure. Hook-up
a battery charger to the vehicle during the procedure.
1. Connect the equipment as follows:
!
D
Turn the MEDIC PC/tablet on. If the battery indicator in the lower right hand corner of the screen
does not show a full charge, it is recommended that either the battery be charged prior to begin­
ning, or be used with the A/C power adaptor connected.
D
Connect the USB cable to the VCI/VCI Lite.
D
When the laptop/tablet displays the MUT-III main screen, connect the USB cable to the device.
D
Connect the MUT-III main harness with the blue DLC connection to the VCI/VCI Lite.
D
Connect the blue connection of the MUT-III main harness to the vehicle's data link connector.
D
Turn the VCI power switch ON . Verify that the indicator lamp in the upper right corner of the screen
is green.
NOTE: VCI and MEDIC 3.5 Laptop shown for illustration purposes only.
USB CABLE
VCI - LAPTOP
MEDIC 3.5 / MUT-III
MAIN HARNESS
BLUE END
VCI\VCI Lite
MEDIC 3.5 / MUT-III PC
2. Turn the ignition switch to the “ON” position.
3. Go to the MUT-III home screen and click on “Special
Function.”
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4. Select “ECU reprogramming.”
5. In
ECU
reprogramming,
Reprogramming (CAN).”
select
“Automatic
6. In Automatic Reprogramming (CAN), verify that all
vehicle information is correct.
D
If vehicle information is NOT correct, follow steps
a - e below.
D
If vehicle information is correct, go to step 7.
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a. Go back to the MUT-III home screen and click on
“System select.”
b. Click the car icon at the bottom of the page.
c. If the VIN or vehicle description displayed does not
match the vehicle you are working on, click the
eraser icon at the bottom of the page to erase
vehicle data.
Then click the “VIN” button.
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d. Click the icon in the lower RH corner of the screen
to have MUT-III automatically read the VIN.
If a message appears saying the VIN cannot be
input automatically, manually enter the 17 digit VIN
into the VIN field at the top of the page.
Make sure the VIN is correct and click the check
mark.
e. Confirm all data matches the vehicle, then click the
check mark at the bottom of the page.
2015
OUTLANDER SPORT
7. Select ELC−AT/CVT/SST and click the check mark to
continue.
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NOTE: In the next two steps, if the “pop-up” box does not appear, change “Tab” to TIR then back to MUT-III
(the pop-up box should then appear).
8. Click on the check mark to “search the data.”
D
If a message appears that states the TCM software
is already at the latest flash level, then do NOT con­
tinue with this reprogramming procedure.
D
If software is at the latest level, and the customer
has reported a shudder or surge condition, follow
the “Procedure for Shudder/Surge Condition”
later in this bulletin, starting at step 2.
9. The screen as shown will appear. Click on the check
mark to continue.
Click on the check mark in the pop-up box to initiate
the reprogramming.
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10. Once the reprogramming is initiated, the screen as
shown will indicate the reprogramming progress.
NOTE: Do not disturb the cables or turn off the
ignition during reprogramming.
11. Reprogramming is completed.
a. Verify that the S/W Part No. is now 8631B2870B.
b. Click on the check mark.
c. Turn off ignition switch for at least 8 seconds.
d. Turn ignition switch ON, then proceed to next step.
12. Perform an “Erase and Read all DTCs.”
PROCEDURE FOR SHUDDER/SURGE CONDITION (Only if Reported by Customer)
Follow this procedure ONLY if customer has reported experiencing a shudder or surge condition,
either currently or in the past.
1. Reprogram the TCM.
Follow the “Reprogramming Procedure for CVT-8 Transmission” at the beginning of this Service
Campaign Bulletin.
2. Test drive the vehicle to see if the shudder/surge condition can be duplicated.
Refer to FIGURE 1 and FIGURE 2: Setup MUT-III with the applicable Drive Record parameters, then
follow the Test Drive procedures to duplicate these conditions.
For instructions on setting up Drive Recordings, go to:
MDL > service > systems > Techline > Techline Videos.
Under “Service Videos” scroll down to “MUT III” and select “MUT III Drive Recorder Setup.”
! WARNING
Test drive route should be relatively free from other traffic so you can safely
conduct the test and concentrate on vehicle operation and performance.
ALWAYS follow all traffic laws and safe driving practices.
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FIGURE 1. Test Drive Procedure for Duplicating CVT-8 Shudder
FIGURE 2. Test Drive Procedure for Duplicating
CVT-8 Surge/Flare
Drive Record Items:
#15: Accelerator Position
#20: Primary Pressure
#21: Secondary Pressure
#4: Vehicle Speed
Drive Record Items:
#11: Engine Revolution
#56: Gear Position (Manual Mode)
#9: Primary Speed
#13: Real Change Gear Ratio
#10: Secondary Speed
#4: Vehicle Speed
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3. Was the shudder/surge condition duplicated?
D
YES - Go to step 4.
D
NO - Repair is complete. Return vehicle to customer.
4. Create a Techline case.
5. Attach the following Drive Recording Data from MUT-III to the Techline case.
Shudder
Surge/Flare
No.
Description
No.
Description
15
20
21
4
Accelerator Position
Primary Pressure
Secondary Pressure
Vehicle Speed
11
56
9
13
10
4
Engine Revolution
Gear Position (Manual Mode)
Primary Speed
Real Change Gear Ratio
Secondary Speed
Vehicle Speed
6. Contact Techline for assistance (call 1−800−446−6064).
7. Order the applicable new CVT−8 transmission assembly (209 restriction applies).
8. Replace the CVT−8 transaxle, flush the external cooler, and perform the CVT ECU coding procedures
found in TSB−15−23−001.
PARTS INFORMATION
Use the genuine Mitsubishi Parts listed below:
NOTE: ONLY order a new CVT−8 transmission after completing the “Procedure for Shudder/Surge Condition”
in this Service Campaign.
Description
Part Number
Quantity
CVT−8 Transmission Assembly (2WD)
2700A401
1
CVT−8 Transmission Assembly (4WD)
2700A403
1
Transmission Fluid: Mitsubishi Motors Genuine CVTF−J4
MZ320185
6.9 L (7.3 qt)
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WARRANTY INFORMATION
There are 4 possible repair scenarios. You may only claim 1.
Warranty/Recall Campaign Claim Information
Enter all claims as claim type “C“ - Recall/Campaign Claims.
Please follow the campaign instructions when entering each claim in order to select the applicable
operation codes that correctly match up with the work that was actually performed. A claim example is
provided below.
Certain 2015MY with 2.0L & CVT−8 Automatic Trans − Outlander Sport/RVR models.
There are 4 Possible Operations
Labor Operation
Labor Time
1. '15 MY Outlander Sport/RVR – Reflash TCM (both 2WD & 4WD)
C1512Z01
0.3 hrs
2. '15 MY Outlander Sport/RVR – Reflash TCM & Test Drive
(both 2WD & 4WD)
C1512Z02
0.6 hrs
3. 2WD '15 MY Outlander Sport/RVR – Reflash TCM, Test Drive &
Replace CVT
C1512Z03
6.8 hrs
4. 4WD '15 MY Outlander Sport/RVR – Reflash TCM, Test Drive &
Replace CVT
C1512Z03
7.9 hrs
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Claim Header Section:
After entering the required customer data, vehicle data, and campaign operation number, hitting the
“Save and Continue” button, the system will automatically fill−in several fields. Please note there
are 4 possible repair scenarios for this campaign.
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Service Campaign Claim Example:
Follow these instructions for this campaign.
Parts:
No parts are needed for the flash and test drive scenarios #1 and #2. If the CVT requires replace­
ment in scenarios #3 and #4, follow the instructions in the TSB.
Labor:
The full service campaign labor operation number is one of the 4 numbers shown and the allowed la­
bor times vary. One will be automatically entered as a result of the ‘Repair Performed’ scenario you
first selected from the “Vehicle” page.
Other Charges:
In rare cases, towing and/or a rental car may be necessary. The lower portion of the labor page has
the fields that must be filled in if there are such charges.
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