16B10

Michael A. Berardi
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
April 5, 2016
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
DELIVERY HOLD - Customer Satisfaction Program 16B10
Certain 2015-2016 Model Year Transit Connect Vehicles
Radio and Front Display Anomalies
PROGRAM TERMS
This program will be in effect through April 30, 2017. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
Transit Connect
2015-2016
Valencia
July 28, 2015 through January 19, 2016
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the front control/display interface module (FCDIM) may have been
unintentionally programmed for the European market instead of the North American market, resulting
in the following symptoms:
 The radio band cannot be changed from FM1 (the tuner may change to AM but the display
continues to show FM1).
 Satellite radio cannot be accessed.
 The Europe-specific park distance control feature is enabled, and displays on the FCDIM
when the forward vehicle speed drops below 6 mph (10 kph).
Additionally, on some of the affected vehicles that are equipped with the rear camera zoom feature,
the body control module (BCM) may be misconfigured, causing the rear camera zoom feature to be
inoperative.
SERVICE ACTION
Before delivering any of the vehicles involved in this program, dealers are to reprogram the FCDIM
using Integrated Diagnostic System (IDS) release 99.04 or later, then reconfigure the FCDIM and the
BCM using As-Built data. This service must be performed on all affected vehicles at no charge to the
vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of April 18, 2016. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
 Copyright 2016 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 2
CUSTOMER SATISFACTION PROGRAM 16B10
CERTAIN 2015 THROUGH 2016 MODEL YEAR TRANSIT CONNECT VEHICLES —
RADIO AND FRONT DISPLAY ANOMALIES
OVERVIEW
In some of the affected vehicles, the front control/display interface module (FCDIM) may have been
unintentionally programmed for the European market instead of the North American market, resulting in
the following symptoms:
•
		
•
•
		
The radio band cannot be changed from FM1 (the tuner may change to AM but the display 		
continues to show FM1).
Satellite radio cannot be accessed.
The Europe-specific park distance control feature is enabled, and displays on the FCDIM when 		
the forward vehicle speed drops below 6 mph (10 kph).
Additionally, on some of the affected vehicles that are equipped with the rear camera zoom feature,
the body control module (BCM) may be misconfigured, causing the rear camera zoom feature to be
inoperative. Before delivering any of the vehicles involved in this program, dealers are to reprogram the
FCDIM using Integrated Diagnostic System (IDS) release 99.04 or later, then reconfigure the FCDIM and
the BCM using As-Built data.
SERVICE PROCEDURE
Module Reprogramming
NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all Diagnostic
		 Trouble Codes (DTCs) after programming. For DTCs generated after reprogramming, follow 		
		 normal diagnostic service procedures.
1. Connect a battery charger to the 12V battery.
2. Reprogram the FCDIM using IDS release 99.04 or higher.
3. Reconfigure the FCDIM using As-Built data, with IDS release 99.04 or higher.
4. Reconfigure the BCM using As-Built data, with IDS release 99.04 or higher.
NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
5. Disconnect the battery charger from the 12V battery, once the reprogramming has completed.
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
4/2016
ATTACHMENT III
PAGE 2 OF 2
CUSTOMER SATISFACTION PROGRAM 16B10
Important Information for Module Programming
														
NOTE: When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and 			
connect IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool
connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.						
• Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will 		
cause errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during Module
Reprogramming (MR) or Programmable Module Installation (PMI).
b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should
appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
		
d. Locate the ORIGINAL vehicle session when programming failed. This should be the last session used
in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the ''Recycle Bin'' icon at the 		
		 lower right of the previous session screen. This loads any deleted sessions and allows you to 		
		 look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select
the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
4/2016
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
April 2016
Customer Satisfaction Program 16B10
Programa de satisfacción del cliente 16B10
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you
receiving this
notice?
The audio system display on your vehicle may have been programmed
incorrectly, resulting in the following symptoms:
 The radio band cannot be changed from FM1.
 Satellite radio cannot be accessed.
 When the forward vehicle speed drops below 6 mph (10 kph), the
park distance control feature is shown in the audio system display.
Your vehicle is not equipped with this feature.
Additionally, if your vehicle is equipped with the rear camera zoom feature, it
may be inoperative as a result of an incorrectly programmed body control
module (BCM).
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to reprogram your vehicle’s audio system display and BCM free
of charge (parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until April 30, 2017
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call your dealer without delay and request a service date for
Customer Satisfaction Program 16B10. Provide the dealer with the VIN of
your vehicle, which is printed near your name at the beginning of this letter.
 Copyright 2016 Ford Motor Company
What should you do?
(continued)
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Para asistencia en
Español
Visite nuestro sitio web para ver este anuncio en Español al siguiente
dirección: https://es.owner.ford.com/tools/account/maintenance/recalls.html
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
Thank you for your attention to this important matter.
Ford Customer Service Division
 Copyright 2016 Ford Motor Company