PIC-6025-A

Bulletin No.: PIC6025A
Date: May-2016
Subject:
Diagnostic Tip - Intermittent No Crank With A Turn Steering Wheel Start Vehicle Again Message
Models:
2014 - 2016 Cadillac CTS Sedan VIN A
2013 - 2016 Cadillac ATS
This PI was updated to add the 2016 Model Year, Please discard copies of PIC6025.
The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern
A customer may comment on an intermittent no crank with a "Turn Steering Wheel Start Vehicle Again"message
Recommendation/Instructions
The concern may be very intermittent and sometimes unable to duplicate. If there is a B305A storedhistory in the BCM it may have been caused by a bound up
steering wheel ie. Customer parked withwheels against curb causing excessive force on steering.
If the steering is bound up so the column lock cannot retract when the vehicle start button is pressedthe BCM will not allow the vehicle to start. You may have to
turn the steering wheel to take pressure offthe lockplate to allow the column lock to disengage before the vehicle will start.
Please operate steering column lock numerous times to make sure it is operating correctly beforereturning the vehicle to the customer, explain this normal
operation to the customer.
Please show them their owner’s manual description for this message in the Starting the VehicleMessages section which states: TURN STEERING WHEEL
START VEHICLE AGAIN
This message may display when you try to start the vehicle, but the column remains locked. Try turningthe steering wheel while starting the vehicle to unlock the
steering column. If the vehicle still does notstart, turn the steering wheel the other way, and try starting the vehicle again.
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the
remaining steps do not need to be performed.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may
occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools,
safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that
your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.
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